OBJECTIVE

To obtain a position in the information technology field where the skills, education, and experience I have learned can be utilized and further developed.

TECHNICAL SKILLS

Server Operating Systems: Windows Server 2003 - Windows Server 2012 R2 Windows Server Roles and Features Active Directory/Group Policy Management, DFS, Confidential, RDS Farms, DNS, DHCP, DC, Confidential, Confidential, Confidential, Confidential, Confidential 2003 - 2013, WSUS, SCCM 2012, SCCVM 2012

Virtualization and Hosting: VMware ESX/ESXi 3.5 - 6.0, Microsoft Hyper-V

SAN/NAS/DAS: - IBM DS, Dell PowerVault/EqualLogic, Dell Compellent, EMC, Buffalo TeraStation, Qnap, Iomega StorCenter, Synology

Server Hardware: IBM System x, Dell PowerEdge, HP ProLiant

Managed Services software: N-able, Zenith InfoTech, LabTech, Level Platforms

Professional Services Automation: ConnectWise, Commit

Desktop Operating Systems: Windows XP - Windows 10

Networking: DNS, DHCP, NAT, LAN/WAN, PPTP and IPSEC VPN, redundant/failover WAN, bandwidth throttling and utilization

Firewalls and Routers: Fortinet, SonicWall, WatchGuard,Cisco, pfsense

Backup and Disaster Recovery: Zenith Business Disaster Recovery, Axcient, StorageCraft, Symantec Backup Exec, Acronis, Doyenz, Appassure, Mozy

Antivirus software: ESET, Trend Micro Worry Free, Sunbelt Vipre, Symantec Endpoint, Kaspersky, AVG, McAfee, WebRoot

Antispam software: AppRiver, Reflexion, GFI Mail Essentials, Trend Micro IMHS, Red Condor, Barracuda, McAfee MXLogic

Mobile devices and software: Blackberry Confidential Server Express, Add2Exchange, Confidential ActiveSync Treo, Blackberry, iPhone, iPad, Android, email/contacts/calendar sync

Misc Line of Business software and technologies: Microsoft Office 2000-2016, Office 365, Scan to Email/Folder, Quickbooks, EasyLender, PeachTree, ProSystem FX, JobBoss shop software, BOSS landscaping software, Encompass mortgage app, GFI Faxmaker, FaxFinders, Wyse thin clients, eClinicalWorks EMR, MicroMD PM/EMR, DRS, AthenaNet, iManage FileSite/Worksite, Summation iBlaze, ProLaw, PCLaw, TABS, Equitrac, Globalshop, RTMS

PROFESSIONAL EXPERIENCE

Confidential, Austin, TX

Systems Engineer

Responsibilities:

• Assisted team with systems and network discovery. Created network diagram of systems. Presented recommendations. Troubleshot failed hardware in server and SAN environment. Setup and configuration of Compellent and emc storage. VMware ESX/ESXi 3.5 - 6.0, Hyper-V setup and configuration.
• Setup and configuration of bare metal servers. Network setup and configuration and troubleshooting.

Confidential, Houston, TX

Systems Engineer

Responsibilities:

• Assisted team in providing support to 50-60 Windows Server 2003 to Windows
• Server 2012 R2 servers and 400-600 Windows XP to Windows 10 workstations/laptops in a managed service environment. Setup and configuration of Compellent and emc storage. Installed, configured, and troubleshot Active Directory,

Confidential

Responsibilities:

VMware ESX/ESXi 3.5 - 6.0, Hyper-V setup and configuration, DNS, DHCP, NAT, LAN/WAN connections, PPTP and IPSEC VPNs, redundant/failover WAN setup, bandwidth throttling and utilization, SonicWall and Cisco routers, ESET antivirus endpoint protection, Microsoft Office 2000-2016, Scan to Email/Folder, Quickbooks, Confidential ActiveSync, iPhone, iPad, Android, email/contacts/calendar sync. Setup and configuration of bare metal servers Managed clients using N-able Managed Service Platform and ConnectWise PSA. Installed and used ShadowProtect for backup and disaster recovery. Setup and configured and troubleshot AppRiver antispam. Setup and troubleshot Synology storage equipment. Provide excellent customer service to end users and coordinate with technical point of contacts to make recommendations to enhance network and efficiency.

Confidential, Nederland, TX

Systems Engineer

Responsibilities:

Assisted team in providing support to 50-60 Windows Server 2003 to Windows Server 2012 R2 servers and 400-600 Windows XP to Windows 8 workstations/laptops in a managed service environment Installed, configured, and troubleshot Active Directory, Confidential, Exchangen2003 - 2010, VMware ESX/ESXi 3.5 - 5.2, Hyper-V, DNS, DHCP, NAT, LAN/WAN connections, PPTP and IPSEC VPNs, redundant/failover WAN setup, bandwidth throttling and utilization, confidential and Cisco routers, Symantec Backup Exec and StorageCraft ShadowProtect, Symantec Endpoint, Trend Micro Worry Free and Kaspersky, AVG, Sunbelt Vipre, Reflexion, Microsoft Office 2000-2013, Scan to Email/Folder, Quickbooks, Blackberry Confidential Server Express, Add2Exchange, Confidential ActiveSync, Blackberry, iPhone, iPad, Android, email/contacts/calendar sync, PeachTree, ProSystem FX, JobBoss shop software. Managed clients using Labtech Managed Service Platform and ConnectWise PSA. Installed and used Axcient in disaster recovery, Setup, configured and troubleshot Postini/Google, Reflexion,GFI Mail Essentials, Trend Micro IMHS antispam solutions. Setup and troubleshot IBM DS, Dell PowerVault/EqualLogic, Buffalo TeraStation, Qnap, Iomega StorCenter equipment. Provide excellent customer service to end users and coordinate with technical point of contacts to make recommendations to enhance network and efficiency.

Confidential, Austin, TX

Systems Engineer

Responsibilities:

Assisted team in providing support to 50-60 Windows Server 2003 to Windows Server 2012 R2 servers and 400-600 Windows XP to Windows 7 workstations/laptops in a managed service environment. IT Manager for 10 - 12 client sites and primary point of contact for service requests and recommendation to client. Installed, configured, and troubleshot Active Directory, Confidential, Confidential, Confidential, Confidential, Confidential, Confidential, Confidential 2003 - 2013, VMware ESX/ESXi 3.5 - 5.2, Hyper-V, DNS, DHCP, NAT, LAN/WAN connections, PPTP and IPSEC VPNs, redundant/failover WAN setup, bandwidth throttling and utilization, Cymphonix, SonicWall, pfsense and Cisco routers, Symantec Backup Exec and StorageCraft ShadowProtect, Symantec Endpoint, Trend Micro Worry Free and Kaspersky, AVG, Sunbelt Vipre, Reflexion, Microsoft Office 2000-2010, Scan to Email/Folder, Quickbooks, Blackberry Confidential Server Express, Add2Exchange, Confidential ActiveSync Treo, Blackberry, iPhone, iPad, Android, email/contacts/calendar sync, Encompass mortgage app, PeachTree, ProSystem FX, JobBoss shop software, BOSS landscaping software. Managed clients using Labtech Infotech Managed Service Platform and ConnectWise PSA. Installed and used ShadowProtect disaster recovery. Setup, configured and troubleshot Postini/Google, Reflexion, GFI Mail Essentials, Trend Micro IMHS antispam solutions. Setup and troubleshot IBM DS, Dell PowerVault/EqualLogic, Bufflo TeraStation, Qnap, Iomega StorCenter equipmentSetup and troubleshot IBM System x, Dell PowerEdge, HP ProLiant equipment .Provide excellent customer service to end users and coordinate with technical point of contacts to make recommendations to enhance network and efficiency.

Confidential, San Antonio, TX

Systems Administrator III

Responsibilities:

Work with team to provide onsite and remote support to 40-50 businesses encompassing roughly 400 Windows Server 2003 to Windows Server 2012 servers and 600-800 Windows XP to Windows 8workstations/laptops in a managed service environment in the Greater San Antonio area. Installed, configured, and troubleshot Active Directory/Group Policy Management, DFS, Confidential, RDS Farms, DNS, DHCP, DC, Confidential, Confidential, Confidential, Confidential, Confidential 2003 - 2013, WSUS, VMware ESX/ESXi 3.5 - 5.1, Microsoft Hyper-V, DNS, DHCP, NAT, LAN/WAN setup and troubleshooting, PPTP and IPSEC VPN setup and troubleshooting, redundant/failover WAN setup, bandwidth throttling and utilization, Fortinet, SonicWall, Cisco routers, Axcient, StorageCraft, Symantec Backup Exec, Acronis, Doyenz, Appassure, Trend Micro Worry Free, Sunbelt Vipre, Symantec Endpoint, Kaspersky, AVG, McAfee, WebRoot, Microsoft Office 2000-2013, Scan to Email/Folder, Appassure, Quickbooks, Confidential ActiveSync Treo, iPhone, iPad, Android, email/contacts/calendar sync, EasyLender, MicroMDPM/EMR, DRS, AthenaNet, NextGen. Setup and troubleshot IBM System x, Dell PowerEdge, HP ProLiant equipment. Setup and troubleshot IBM DS, Dell PowerVault/EqualLogic, Bufflo TeraStation, Qnap, Iomega StorCenter equipment. Managed clients using LabTech Managed Service Platform and ConnectWise PSA. Provide excellent customer service to end users and coordinate with technical point of contacts to make recommendations to enhance network and efficiency. Provide assistance to other team members on high level critical issues as needed and create plans to implement solutions.

Confidential, Houston, TX

Systems Administrator

Responsibilities:

Provide onsite and remote support to 30-35 businesses encompassing roughly 200 Windows Server 2003 to Windows Server 2008 R2 servers and 500-700 Windows XP to Windows 7 workstations/laptops in a managed service environment in the Greater Houston area. Installed, configured, and troubleshot Active Directory, Confidential, Confidential, Confidential, Confidential, Confidential, Confidential, Confidential 2003 - 2010, VMware ESX/ESXi 3.5 - 5.1, Hyper-V, DNS, DHCP, NAT, LAN/WAN connections, PPTP and IPSEC VPNs, redundant/failover WAN setup, bandwidth throttling and utilization, SonicWall and Cisco routers, Symantec Backup Exec and StorageCraft ShadowProtect, Symantec Endpoint, Trend Micro Worry Free and Kaspersky, AVG, Microsoft Office 2000-2013, Scan to Email/Folder, Quickbooks, Blackberry Confidential Server Express, Confidential  email/contacts/calendar sync. Setup and troubleshot IBM DS,confidential,equipment. Setup and troubleshot IBM System x, Dell PowerEdge, HP ProLiant equipment. Managed clients using LabTech Managed Service Platform and ConnectWise PSA. Provide excellent customer service to end users and coordinate with technical point of contacts to make recommendations to enhance network and efficiency.

Confidential, Beaumont, TX

Systems Engineer

Responsibilities:

Provide support to 20-30 Windows Server 2003 to Windows Server 2008 R2 servers and 200-300 Windows XP to Windows 7 workstations/laptops using Commit PSA Installed, configured and troubleshot Active Directory, Confidential, Confidential, Confidential, Confidential, Confidential, Confidential, Confidential 2003 - 2010, VMware ESX/ESXi 3.5 - 4.1 on servers within clients networks. Troubleshot and configured DNS, DHCP, NAT, LAN/WAN connections, PPTP and IPSEC VPNs, redundant/failover WAN setup, SonicWall and Cisco routers, Symantec Backup Exec and StorageCraft ShadowProtect, Trend Micro Worry Free and Kaspersky, AVG, email/contacts/calendar sync, Microsoft Office 2000-2010, Scan to Email/Folder, Quickbooks, eClincalWorks and MicroMD EMRs, thin clients. Involved in decisions on managed services platform, PSA, disaster recovery/backup, and other solutions to deploy to clients. Established partnerships with Reflexion, Level Platforms, StorageCraft, GFI, and Axcient.Setup and troubleshot IBM DS, Dell PowerVault/EqualLogic, Bufflo TeraStation, Qnap, Iomega StorCenter equipment. Setup and troubleshot IBM System x, Dell PowerEdge, HP ProLiant equipment. Assisted in configuration of ConnectWise PSA and Level Platforms MSP platform. Provide excellent customer service to end users and coordinate with technical point of contacts to make recommendations to enhance network and efficiency.

Confidential, Austin, TX

Systems Engineer

Responsibilities:

Provide support to 50-60 Windows Server 2003 to Windows Server 2008 R2 servers and 400-600 Windows XP to Windows 7 workstations/laptops in a managed service environment IT Manager for 15 –20 client sites and primary point of contact for service requests and recommendation to client. Installed, configured, and troubleshot Active Directory, Confidential, Confidential, Confidential, Confidential, Confidential, Confidential, Confidential 2003 –2010, VMware ESX/ESXi 3.5 –4.1, Hyper-V, DNS, DHCP, NAT, LAN/WAN connections, PPTP and IPSEC VPNs, redundant/failover WAN setup, bandwidth throttling and utilization, Cymphonix, SonicWall and Cisco routers, Symantec Backup Exec and StorageCraft ShadowProtect, Symantec Endpoint, Trend Micro Worry Free and Kaspersky, AVG, Sunbelt Vipre, Reflexion, Microsoft Office 2000-2010, Scan to Email/Folder, Quickbooks, Blackberry Confidential Server Express, Add2Exchange, Confidential ActiveSync Treo, Blackberry, iPhone, iPad, Android, email/contacts/calendar sync, Encompass mortgage app, PeachTree, ProSystem FX, JobBoss shop software, BOSS landscaping software. Managed clients using Zenith Infotech Managed Service Platform and ConnectWise PSA. Installed and used Zenith BDR in disaster recovery situationsSetup, configured and troubleshot Postini/Google, Reflexion, GFI Mail Essentials, Trend Micro IMHS antispam solutions. Setup and troubleshot IBM DS, Dell PowerVault/EqualLogic, Bufflo TeraStation, Qnap, Iomega StorCenter equipment. Setup and troubleshot IBM System x, Dell PowerEdge, HP ProLiant equipment. Provide excellent customer service to end users and coordinate with technical point of contacts to make recommendations to enhance network and efficiency.

Confidential, Austin, TX

Systems Administrator

Responsibilities:

Provide support to 20-30 Windows Server 2003 servers and 200-300 Windows XP workstations/laptops. Installed, configured and troubleshot Active Directory, Confidential, Confidential, Confidential, Confidential, Confidential, Confidential, Confidential 2003 –2007. Troubleshot and configured DNS, DHCP, NAT, LAN/WAN connections, PPTP and IPSEC VPNs, redundant/failover WAN setup, SonicWall and Cisco routers, Symantec Backup Exec, Trend Micro Worry Free, AVG, email/contacts/calendar sync, Microsoft Office 2000-2010, Scan to Email/Folder, Quickbooks. Provide excellent customer service to end users and coordinate with technical point of contacts and make recommendations to enhance network.

Confidential, Austin, TX

Desktop Support Analyst

Responsibilities:

Provide support to 3-5 Windows 2003 Servers and 100-150 Windows XP workstations/laptopsInstalled, configured and troubleshot Active Directory, Confidential, Confidential, Confidential, Confidential, Confidential, Confidential, Confidential 2003. Troubleshot and configured DNS, DHCP, NAT, LAN/WAN connections, PPTP and IPSEC VPNs, redundant/failover WAN setup, SonicWall, Symantec Backup Exec, McAfee antivirus, email/contacts/calendar sync, Microsoft Office 2000-2003, Scan to Email/Folder, Quickbooks. Provide excellent customer service to end users and make recommendations to enhance network and efficiency.