SYSTEM SERVICE REPRESENTATIVE Resume Washington D.C. - Hire IT People

OBJECTIVE

To specialize in end user support and utilize my skills in troubleshooting, software application installations, networking, hardware break / fix and desktop support.

TECHNICAL SKILLS

Excellent Troubleshooting skills to research issues with little help or direction client installation configuration and processes of software hardware networking and accessory equipment proficient in assembling and disassembling PC components excellent with common desktop operating systems
Windows XP
Windows 7
Linux
Mac and Android. Proficient in Microsoft Office Applications (Word
Excel
PowerPoint and Outlook).In - depth knowledge with PCs and various software applications ability to quickly learn complex business applications and apply this knowledge to assist end users both remotely and via desk side ability to multi-task and work well in a fast paced team environment strong analytical and problem solving skills excellent interpersonal skills
Sound working knowledge of Internet/Intranet technologies including security features sound working knowledge of remote access technology advanced in ticket systems proficient with QSARs i.e. quality service activity reports and I remain teachable.

PROFESSIONAL EXPERIENCE

SYSTEM SERVICE REPRESENTATIVE

Confidential, Washington D.C.

Responsibilities:

Respond to software/hardware problem calls on site. Investigates error messages and determine resolution. Support PC and peripheral installation on Windows, Linux, Android and Mac operating systems along with Confidential receipt printers card readers and customer displays via troubleshooting through the process of elimination i.e. checking connections for correct cables to ports, making sure the system POST in the correct protocol, Look, listen, touch and smell for the unusual such as indicator lights, continuous beeps, overheating and loose objects.
Logging and providing accurate and on time answers for issues via PRISM application ticketing system.
Install, modify and repair computer hardware, Confidential PCs and Laptops, Receipt Printers, Kiosk, Self - checkouts and software systems.
Install, configure, maintain, and troubleshoot a wide range of software applications used throughout the network such as but not limited to Windows, Linux and Android operating systems. Confirming the correct TCP/IP in an Active Directory environment.
Train PC users in accordance with company training program, instructing them in the use of equipment, software and manuals. Assess tracking of all computer hardware including Laptops, Computer peripherals, Desktops and Wireless equipment.
Imaging and configure all new systems with company mandated software. Hard Disk Drive formatting as well as reimaging by way of operating system reloads.

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System Service Representative Resume

Washington D, C

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