Install and Service Technician Resume Addison, Texas - Hire IT People

SUMMARY:

Experienced as above average technician. Involved in leadership and administrative roles in all positions.
A productive and positive leader with responsibility for up to 3 assistant supervisors and 35 employees.
I hold associate and bachelor degrees with over 300 hours in professional development courses.
Certified as Novell Administrator and Network Engineer.

PROFESSIONAL EXPERIENCE:

Confidential, Addison, Texas

Install and Service Technician

Responsibilities:

Hardware install for vehicle based computers, electrical systems, printers, external antennas, gps, and proprietary vehicle video/audio system and supporting storage system Configuration of computer for applications - Copsync and Vidtac.
Repair of systems. Acting Team Lead for several multi vehicle installs of over ten.

Confidential, Grand Canyon, Arizona

Information Technology Technician

Responsibilities:

Responsible for install and maintenance of Retail Pro, Atrio, Onity, Global Gossip, NEC voice mail and telephone switch for 600 plus room lodge and three remote gift shops/retail stores.
Assisting Network operation support of Cisco LAN/WAN install and configurations.

Confidential, Keller, Texas

Installation and Repair Technician FTTP/Copper

Responsibilities:

Install, remove, rearrange, program, test, troubleshoot and maintain fiber network services. Install and configure routers, set top boxes.
Assist with installation of PC software as needed and ensure proper configuration of the customer's PC. Support Fiber Solution Center as needed.
Install inside wire/cable. Install, maintain and repair outside and inside fiber equipment/facilities including inside wiring and fiber jumpers at the distribution hub.
Interface with customer to negotiate the placement of equipment; may assist with account registration, e-mail, and web access, and training the customer on how to use the new equipment.
Ensure customer satisfaction. Respond to inquiries and provide follow-up, as necessary. Interpret schematic work order drawings to determine job specifications and installation needs.
Order and/or obtain required equipment. Effect problem solving where appropriate. Utilize various test equipment to analyze equipment trouble and take appropriate maintenance action.