SUMMARY

Self - Motivated and Energetic Microsoft Certified Systems Engineer experienced in the areas of Microsoft Exchange 2007/2003 & Windows 2003, Design, Administration, Support, Technical Requirement Analysis, Counseling and Training, Documentation and Technical Writing in an NT/XP/Windows 2000/Windows 2003 Environment.

TECHNICAL SKILLS

Operating Systems: Windows 98 / NT / Windows 2000 professional / 2003 /Windows XP /Windows 2000 Server /Advanced Server /Datacenter

Server Applications: Exchange 5.5 / 2000 / 2003/ 2007 , Active Directory, Sharepoint Portal Server, MS Content Management Server, Live Communications Server, Veritas Netbackup, NT Backup, Data Protector . Novell Groupwise, Quest Migration Suite.

Client Applications: Outlook 2000 / 2002/ XP, OWA

Antivirus: McAfee Groupshield, Norton AV

Programming Languages: C, C++

Web Technologies: HTML, XML

Tools: Microsoft Office - MS Word, MS Excel, MS Access, PowerPoint, Visio, FrontPage, Adobe Photoshop Adobe Acrobat Suite, LANDesk, VMWare, Lotus Sametime, Lotus Quickplace, Office Communicator.

Networking: IE, MOZILLA Firefox, Netscape, TCP/IP, IPX/SPX, PPP, PPTP, IPSEC, L2TP, DNS, WINS, IIS, SMTP, NNTP, IMAP4, POP3, HTTP & LDAP, VPN

PROFESSIONAL EXPERIENCE

Sr. IT Engineer

Confidential, RTP, NC

• Migration - Complex Migration of 17,000+ mailboxes from Lotus Notes 6.5 to Exchange 2007 using Quest Migration Tool involving daily migrations of User Mailboxes, Distribution Groups, Resource Mailboxes, Shared Mailboxes, Generic Accounts, Mail-In Databases, User Contacts and Personal Address Book .
• Operations - Maintenance and Administration of Exchange 2007 / Windows 2003 Front-End / Back-End Servers in a Clustered high availability Data Center Environment. Responsible for the administration of Microsoft Exchange 2007 mail services globally, Microsoft Live Communications Server 2005, Office Communicator, Blackberry Enterprise Server 2005; Snap Manager for Exchange 2007 Enterprise, Administration of SMTP, POP, Sendmail, monitoring and reporting of all messaging operations; Management of all scheduled and unscheduled systems maintenance and periodic Patching; Production support at the 3rd level and mentoring of 1st and 2nd level support.
• Design - Designed and implemented Exchange 2007/Outlook 2007 based Resource Scheduling System for the Enterprise . Designed 3rd party System interface for Conference Centre Scheduling and integrated with Outlook 2007 .Analyze Enterprise Messaging infrastructure design, identify areas of vulnerabilities, recommend improvements to infrastructure design based on industry approved Best Practice adherence principals using Exchange Best Practices Analyser and other monitoring Tools such as Spotlight on Exchange, Microsoft Operations Manager and HP Openview Monitoring Tools .
• Implementation - Implement 3rd party tools for Exchange 2007 Administration, statistical reporting of Mail Traffic, Studying the Blackberry Enterprise Server Test Environment, Capacity Planning & Scalability.
• Documentation - Document process improvements for patch management, Backup strategies, Disaster Recovery, Distribution List creation and maintenance and Mailbox Quota Management.
• Upgrades - Performed multiple Rollup and Service Pack Upgrades for the Entperprise Exchange 2007 Messaging Infrastructure and relevant change control documentation and Testing for the same.

Sr. Systems Administrator

Confidential, RTP, NC

• Administration - Maintenance and Administration of Exchange 2003 / Windows 2003 Front-End / Back-End Servers in a Clustered high availability Data Center Environment. Responsible for the administration of Microsoft Exchange 2003 mail services globally, instant messaging and conferencing; administration of SMTP, POP, Sendmail, monitoring and reporting of all messaging operations; Management of all scheduled and unscheduled systems maintenance and periodic Patching ; Production support at the 3rd level and mentoring of 1st and 2nd level support.
• Design - Analyze Enterprise Messaging infrastructure design, identify areas of vulnerabilities, recommend improvements to infrastructure design based on industry approved Best Practice adherence principals.
• Implementation - Implement 3rd party tools for Exchange 2003 Administration, statistical reporting of Mail Traffic, Studying the Blackberry Enterprise Server Test Environment, Capacity Planning & Scalability.
• Documentation - Document process improvements for patch management, Backup strategies, Disaster Recovery, Distribution List creation and maintenance and Mailbox Quota Management.

Messaging and Systems - Support Engineer

Confidential Charlotte, NC

• Support - Consultation and Tier II Enterprise Level Support for Premier clients comprising of 500+ end users, multi-server/multi-site environments in Windows 2000 Server, Active Directory, Exchange 5.5, Exchange 2000 and Exchange 2003 Administration & Outlook client Connectivity using standard Troubleshooting procedures.
• Documentation - Handled up to 15+ cases simultaneously. Create detailed Case logs in Clarify 6.0 and perform case follow-ups. Involve Technical lead and Technical Account Management team as and when necessary
• Technical Writing - Write Solution Objects, Knowledgebase Articles, Whitepapers, PowerPoint presentations, & Web casts. Perform Quality and Accuracy review on Technical Content for the Online Support Knowledgebase.
• Remote Desktop Support - Access Exchange Server Remotely using Webex and other tools to resolve critical technical issues.
• Case Triages - Discuss routine solutions and new solutions to determine the most effective case handling techniques.
• Training - Attend Training sessions for new software releases and service pack upgrades. Conduct Training Sessions to new hires regarding Case handling and provide Technical Background information through classes and live phone listen-Ins.
• Escalate - unresolved issues to 3rd Tier Support. Act as the point of escalation for unresolved issues from Europe, Middle East and Asia.
• Crit-sit Management - Appropriately handling high profile issues and Time Critical Cases towards resolution while maintaining customer satisfaction.

Independent Consultant

Confidential, Holly Springs, NC - Website content Management, Website Maintenance and updates, Customization in Adobe Photoshop.

Confidential, Durham, NC - Web Design in Macromedia Dreamweaver 8.0, Filemaker Pro 8.0 Database customization, Website Promotion .

Confidential, Cary, NC - Remote Exchange Support Engineer

Providing Phone Support for Exchange 2003 Server Administration issues remotely Home office/Part-time

Issues encompass Exchange 2003 server daily maintenance, Service Pack Upgrades, Hotfixes, Mailbox creation, deletion, Spam Protection, Antivirus, E-mail connectivity, backup and recovery, Outlook XP, Address Lists Updates, Public Folders and Replication .

Graduate Assistant

Confidential, Charlotte, NC

• Instructed and Graded Electronic Devices Laboratory Class.
• Discuss Electronic Circuit Design, equipment and connections for Laboratory Experiments.
• Oversee Experiment setup and proceedings during class hours and Grade weekly Reports. Assist students with research and theoretical concepts during assigned office hours.
• Examiner for Final Exams and Issue final grades with the approval of the Department Chairman.

Trainer and Counselor

Confidential

• Designed Online Courses and conducted training in C/C++ for IT professionals.
• Developed and conducted Online Computer Adaptive Tests for IT Professionals.
• Developed and conducted Orientation sessions for new students.
• Advising and Counseling students regarding course structure and Training Roadmaps.