OBJECTIVE:

• To implement cutting - edge and state-of-the-art Information Technology leveraging professional and personal experiences.
• Manage, design and implement medium to large-scale Internet/Intranet systems for the federal government.

PROFESSIONAL EXPERIENCE:

Confidential, Washington DC

Systems Administrator / Engineer

• Continuing on a contract for the Confidential located in Washington, DC. Duties involve designing, implementing, and maintaining SharePoint installations and server farms for the Small Business Administration. Technologies used include SharePoint 2007, 2010 and 2013, SQL Server 2008, CRM Microsoft Dynamics 4.0 and 2011, BizTalk 2008 and 2013, Webtrends, Maptitude, ESRI, Primavera, Adobe Connect, WordPress and IDashboards.
• Infrastructure responsibilities include over 110 physical and virtual servers utilizing Windows Server 2003, 2008 R2 and 2012 with Microsoft Hyper-V virtualization technologies.
• Enterprise network and systems integration. TCP/IP, DNS, RAS, routing and load balancing.
• Instrumental in the creation of the SBA’s Common Applications Services Environment (CASE) Platform which provides SBA program offices the capabilities needed to support robust, flexible and scalable information systems. The consolidated environment represents the state of the art in information technology and provides a full suite of capabilities needed to support business solutions. Specific duties within this project includes installation and configuration of SharePoint 2010 farms both in the Intranet and Extranet (DMZ), SQL Server 2008 R2, Microsoft Dynamics CRM 2011, Visual Studio, MS Office InfoPath 2010, Forefront Universal Access Gateway (UAG) and Forefront Threat Management Gateway (TMG).
• Internal SBA projects include EDMIS, OneTrack, CRM 4.0 to 2011 Migration, SharePoint Migration and the SBA Events Management.
• Provide administration, installation and configuration support of the Idashboards infrastructure and user management.
• Provide web analytics of various SBA web services and websites which include SharePoint Yes, SharePoint Collab, SharePoint Portal and CRM. Administer, configure and analyze various log files using WebTrends software.
• Monthly maintenance and backup duties of Windows 2003, 2008 R2 and 2012 servers.
• Managed and coordinated some of the day to day activities and projects across multiple divisions which include the SBA’s Network Operation Center (NOC), SBA’s IT Security, SBA’s UNIX and Oracle Group, SBA’s Network Integration Branch (NIB) and SBA’s Project Management and Applications Development Division (PMAD).

Confidential, Washington DC

Systems Administrator

• Performed on a contract for the Confidential located in Washington, DC. Duties involve designing, implementing, and maintaining SharePoint installations and server farms for the Small Business Administration. Technologies used include SharePoint 2007, SQL Server 2005 and 2008, CRM Microsoft Dynamics 4.0, BizTalk 2008, Cognos, Troux, Webtrends, Metastorm (Eworks), Maptitude, ESRI, Primavera and Adobe Connect.
• Infrastructure responsibilities include over 40 physical and virtual servers utilizing Windows 2003 Server, Microsoft Hyper-V and VMware virtualization technologies.
• Enterprise network and systems integration. TCP/IP, DNS, RAS, routing and load balancing.
• Provide administration installation and configuration of the Idashboards infrastructure and user management.
• Monthly maintenance and backup duties of Windows 2003 and 2008 R2 servers.

Confidential, Washington DC

Desktop/Backup Engineer

• Provide desk-side and server support to the Baltimore, Washington DC, Vienna and Atlanta offices, utilizing UltraVNC technology. Re-imaged laptops, desktops and servers using Norton Ghost. Provided Active Directory support as needed for new staff and computer assets. Asset Management using Lotus Notes databases. Provided application support for clients. Configured WIFI network connections, connectivity issues on laptops and desktops, performed hardware repairs and upgrades, provided printer support and repair on Canon and HP printers.
• Backed up company data in the Washington DC branch using Backup EXEC software, performed daily and weekly backups and coordinated data tapes be taken off site weekly with Iron Mountain. Troubleshoot and resolve connectivity issues with switches and routers.

Confidential, Baltimore, MD

Directory Services Systems Administrator/Analyst

• Provided network administrative support for Constellation’s 14,000 user environment, this included NTFS permission application/modification, group policy development, testing and production implementation, DHCP/DNS/WINS administration and developing, testing and implementing group policies to manage various domain resources.
• Administered the division’s SharePoint resources by maintaining systems, database, security, and application configuration for the portal network. Also coordinate projects, calendars, and schedules and collaborate information between staff of various divisions.

Confidential, Washington, DC

Network Administrator, Finance Department

• Provided network administration support for Windows 2003 servers domain controllers, set up and configure printer servers and data backup servers using VERITAS backup for over 250 users. Provided Active Directory support by creating OUs, administering users’ profiles, workstations and servers and user password support.
• Deployed and administered the department’s SharePoint Portal which enabled global financial information to be shared and collaborated between departments.
• Administered IADB’s computer assets, inventory and software using Altiris discovery software, created weekly reports ensuring company policy was being followed. Used a variety of remote desktop software to administer and troubleshoot workstations and server issues Confidential remote locations. Also extensively used ‘Track-It’ software to coordinate and assign tickets to desk-side support personnel and other IT staff as needed. Ensured issues are resolved by following up with the user and IT personnel assigned.

Confidential, Washington, DC

Exchange Migration IT Support

• Participated in the active directory migration project from Novell which includes data and Exchange mail archive backup and restore, printer reinstalls, PDA support and access to new network drive structure. Led the post migration IT team in ensuring all aspects of the project are completed in the given timeframe. Participated in the hiring process in acquiring the best-qualified candidates to work in the project. Provided pre and post migration support to users, which include doctors and surgeons in getting them functional in an efficient and effective timeframe. Provide desk-side support and coaching on new applications and also provided user phone support.

Confidential, Washington, DC

Information Specialist Staff / Application Support / Network Administration

• Managed the Global Remote Access Center of ten staff including a 70 laptop Pool for traveling staff. Set up Bank staff to access all standard Bank applications remotely. Configured laptops and desktops for remote clients, configured Lotus Notes with replicated mail and other databases such as PDS. Configured location and connection documents to work with Mobile Lite, dialup Confidential & Confidential Dialer, broadband and wirelessly. Also configured laptops with Confidential & Confidential Global Dialer, SLIP/PPP and dial up networking so that access can be made to network drives and the company’s intranet remotely through Citrix Metaframe and webmail.
• Re-image and configure Bank laptops and desktops, in the process joining these computers to the Bank’s domain and installing any necessary patches and upgrades. Facilitated system wide upgrades from Lotus Notes 4.6 to Lotus Notes R5 and Windows NT 4.0 to Windows 2000 operating systems migration. Participated in the planning, implementation and execution of the upgrade process and also in the finalization of the first release.
• Provided desk side support on to Confidential staff on various problems including printing, virus updates, logon, performance and software problems. Held training sessions for staff on remote access topics such as Confidential & Confidential Dialer, Mobile Lite and Lotus Notes replication, typical class sizes of 15. Also held training sessions on remote access issues to visiting IT staff from the Resident Missions in Europe and Central Asia.
• Managed all IT operations for the Vice President’s office comprising 140 users. Part of an IT Team supporting over 15,000 Confidential employees worldwide.
• Provided desk-side and server IT support on Windows 2000/XP platforms. Co-coordinated and managed operating system upgrades from Windows 2000 to Windows XP/2003 using a customized OS image involving active directory migration. Managed PC upgrades primarily Dell workstations and laptops from Pentium 3 to Pentium 4 models. Part of hardware testing team during bidding between major PC companies.
• Provided Share Point services administration, configuration and maintenance, conversion from Lotus Domino to Share Point platforms enabling collaboration, file and resource sharing between various Confidential regions.
• Created a customized operating system image based on ED4 specializing in multimedia and graphics applications that include Photoshop CS2, Scansoft's Omni page 14, Omni form, PDF to Word converter, Paper port, Read Iris Pro 8, Bizcard, HP specialized scanning software (HP Director) and others. Designed, edited and published the High Speed Broadband Guide for ECA Staff, the ECA Multimedia Station Guide and SLIP, Confidential & Confidential dialer and Mobile Lite booklets which have been adopted by ISG for Bank-wide use.

Confidential, Washington, DC.

Lotus Notes Analyst /Applications

• Provided Systems Support and Administration to approximately 15,000 Confidential staff in Washington, DC and 120 Country Offices. Part of the Global Support Center of the Network Operations Team. Troubleshoot, administered and resolved Confidential staff systems and application issues which includes Lotus Notes replication, new workstation setup, remote access, and numerous other Confidential specific problems relating to agents created for use Confidential the Confidential . These agents included Out of Office, Autocopy, Delegation profile, Personal profile and automated archiving.
• Member of the Confidential Y2K Command Center team Confidential the Washington DC headquarters. Coordinating with IT’s in over eighty overseas branches verifying all systems running including Banyan, Windows NT, Lotus Notes, the Internet, satellite links during the advent of the year 2000. Monitored local conditions in the different countries, including CNN and reported breakdowns and any abnormalities to the right authorities.
• Provided weekend IT support for staff on SAP and Lotus Notes issues mainly from Confidential Resident Mission staff overseas. Mainly worked with remote access issues including replication and also accessing Confidential servers using SLIP and Mobile Lite SITA numbers.
• Corrected inconsistencies in mail replication sizes and corruption using the Lotus Notes Server console. Maintained and administered mail server space issues by configuring quotas and archives. Managed server disk space and user accounts and profiles. Performed daily administration duties which included access rights and archive creation. Troubleshoot and resolved Banyan, Windows NT, Microsoft Office and SAP issues. Proficient with McAfee Help Desk software and the referral of outstanding or unresolved tickets to the appropriate IT Team.

Confidential, Washington, DC

Network Administrator

• Administered Windows NT servers, created, and maintained user accounts, setting policies and permissions using NTFS for maximum file and folder security, and auditing resource use and problems. Troubleshoot and resolve network related problems such as printer, file sharing, and logging on, e-mail and performance issues on workstations of about 30 users. Was the primary contact for all computer-related problems within the branch office, and also did work in other branch offices.
• Planned and implemented a backup procedure for successful backup and restoration of network data. Administered and maintained e-mail connectivity through Lotus Notes access for new and existing staff. Set up new Lotus Notes accounts including troubleshooting various Notes errors. Designed directory structure currently in the entire branch including appropriate policies and permissions. Setup new workstations and upgrade old ones as needed and maintain office copies of reference manuals. Tracked frequency and type of computer problems designed to cut down employee downtime.
• Designed and implemented databases using Lotus Approach and Lotus Notes. Used for company-wide donations and volunteer departments designed to track contributors and volunteers’ statistics, profiles and general information.
• Provided office and administrative support to staff in various activities such as event planning, data entry and tracking, correspondence, telephone support, customer service and training relating to cancer research. Conducted orientation training for new employees on Windows NT, Windows 95 and Lotus Notes.

Confidential, Largo, MD

Office Manager, Dispatcher, Warehousing

• Coordinated various contracts which included, courier services for the Department of Housing and Urban Development (HUD) and United States Capitol Hill and climate controlled warehousing for World War II artifacts for the United States Holocaust Museum.
• Dispatched a crew of ten couriers throughout the Washington DC and Baltimore metropolitan areas.
• Maintained company computers and software which included proprietary software specific to the company, Windows 95 and WordPerfect