SUMMARY

• Over 10 years of experience working with computers, computer networks and electronic devices in residential, commercial and military arenas.
• Natural born, strong leader, technical problem solver, technical trainer and certification administrator with professional experience in the confidential as an infantryman specializing in weapons, electronic warfare systems, communications, and Nuclear, Biological, Chemical (NBC) equipment.
• Ability to develop and present training courses to military and industry standards.
• Great ability to lead and perform research in accordance with any lesson plan.
• Provide strategic consultation to clients and IT teams/leaders.
• Ability to adapt to an ever changing environment, dealing with change as a change agent. Excellent ability to analyze and integrate technology into organizations for business needs.
• Interacts with customers (such as analysts, physicians, programmers, staff at all levels of the organization) to understand and define their information requirements and to create deliverables to meet those requirements.
• Assesses change requests to determine impacts to scope, budget, schedule, quality and risk. Ability to identify project risks, develop risk mitigation and contingency plans, and implement action plans to reduce or eliminate project risks.
• Lead the research and evaluation of emerging technology, industry and market trends for project/program development and/or operational support activities.
• Extensive experience in consulting, maintaining and troubleshooting computers, networks, electronics, analog and digital circuits to the component level. Profound knowledge in the use of digital multi - meters, network tools, oscilloscopes, power supplies, function generators, logic control devices, power and all other tools.
• Proficient with Local Area Network/Wide Area Network LAN\WAN, TCP\IP, Microsoft Office, Open Office and various other programs. Exposure to and rudimentary use of Programmable Logic Controllers (PLC’s).

TECHNICAL SKILLS

• Windows (XP thru 10) Microsoft Office Internet Research WAP Management
• Windows Server Libre/Open Office Self-Learner Switches Leadership
• Linux (Various) Microsoft Project Technical Writing Routers Problem-Solving Mac OSes Microsoft Visio Customer Service Protocol Interviewing
• Computer/Phone Repair VM Ware Desktop Administration Topologies Teamwork

PROFESSIONAL EXPERIENCE

IT/Project Consultant

Confidential, Cincinnati, OH

Responsibilities:

Leads small to medium technical projects. Understands a broad spectrum of technology in order to provide part or all of a detailed technical design which meets customer requirements. Provides technical leadership on specific integration activities that are part of an engagement. Responsible for implementing part or all of the technical solution to the client, in accordance with an agreed technical design. Responsible for the delivery, ongoing success, and continuous improvement of internal and external projects. Implements complimentary continuous improvement processes to periodically evaluate and adjust design standards as required. Provides technical support and input on the application of technology to a defined business segment. Provides advice on solution and integration opportunities to defined segments.

Field Support Engineer

Confidential, Cincinnati, OH

Responsibilities:

Establish relationship with customers and functional managers. Deliver a range of technical support services to our clients. Provide software service, post-sales or service delivery support for local accounts on standard systems. Respond to service, product, technical, and customer relations questions. Recognizes and contributes to building solutions based on customer business direction. Provide guidance on process improvements and recommend changes in alignment with business tactics and strategy for area of responsibility. Meet business and operation targets. Handle Customer relation problems promptly and appropriately, escalate issues according to established procedures. Handle customer escalations. Responsible for customer satisfaction for standard deliverables and assigned accounts deliverables. Responsible for meeting overall Total Customer Experience (TCE) goals. Thorough knowledge of industry drivers relating to Total Customer Experience (TCE). Skills in people and project management, planning, problem solving, innovation, analysis, communication and negotiation.

Technical Analyst, Senior Associate

Confidential, Cincinnati, OH

Responsibilities:

Travels to various locations in the Metro Area to provide Tier I, II, & III Desk-Side support for confidential Partners affiliated hospitals and offices while transitioning new acquisitions to EPIC and Planview. Orients new hires to Lotus Notes, Request IT, Remedy, OPAS and overview of ITIL foundations. Creates Disaster Recovery Plans (DRP) for new IT infrastructure procurements and projects. Analyzes various locations services needed to create weekly work schedule based on urgency of issues to be resolved. Collaborates with onsite management, IT and customers to facilitate and provide timely and efficient solutions.

IT Support Technician

Confidential, Cincinnati, OH

Responsibilities:

Provides Desk-Side support, maintains and upgrades university network of 100 devices as needed. Assist students with orientation of on-site and offsite university network portal. Provides students with Desk-Side support, PC repair and maintenance services.

Computer Technical Network+ Instructor

Confidential, Bamberg, SC

Responsibilities:

Responsible for ordering, installation and evaluation of new IT equipment and communicating with offsite national data centers. Revised and implemented internet usage policy according to confidential regulations. Provided and supervised center helpdesk services as well as maintaining the centers network consisting of over 200 networked devices. Administered user network, Citrix accounts and troubleshoot and resolved Citrix problems. Installed, upgraded and configured Cisco network switches, routers, firewalls, Bluecoat devices, software, computers and printers. Worked and collaborated with the national data center, technical support to resolve high level configuration issues.

Computer Technical Network+ Instructor

Responsibilities:

Managed Project installing an approximately $100,000 LAN as computer laboratory for Network+ and classroom instructions. Instructed students on the fundamentals of computer networking using objectives regulated by DOL and in line with Computer Technical Industries Association (CompTIA) Network+ objectives. Provided hands on network training. I implemented the internet usage policy for classroom in line with DOL regulations. I trained students in Career Success Standards (CSS). Consistently maintained grade A rating program when compared nationally. Raised A rating to 133% out of 100% nationally.

Squad Leader

Confidential, Charleston, SC

Responsibilities:

Trained soldiers on operation, effective use and maintenance of nuclear, biological and chemical (NBC) monitoring and electronic detection equipment and on skills necessary to survive in an NBC environment. Trained soldiers on combat skills necessary for fourth generation (4G technology based warfare systems) battlefield survival. I demonstrated extensive knowledge of 4G warfare systems, including electronic communications and computer navigation equipment with ability to troubleshoot to the component level. I received several awards for communications and vehicle maintenance proficiency. I operated mobile computer communication and navigation systems using Red Hat Linux operating system. Lead soldiers in Operation Iraq Freedom, supervised maintenance of communications and navigation equipment, as well as weapons, weapon systems and wheeled and tracked vehicles.