SUMMARY

• Mid - Career technology professional with over 10 years support and IT experience.
• Proficient with systems administration, high availability desktop and laptop troubleshooting, configuration and service and TCP/IP networking and security.
• Over 8 years of technical support experience, including Windows NT through Server 2008, Red Hat Linux versions 6 through Enterprise 5, SUSE, Ubuntu and Debian. Proficient with service requests, vendor relations, customer service and RMA processes and also SQL, VNC, SSH, SSL, PHP, ASP, database design XML, CSS and HTML.
• Seeking challenging position with opportunity for advancement.

PROFESSIONAL EXPERIENCE

Confidential, Marlborough, MA

Systems Administrator

Responsibilities:

• Maintaining and monitoring network services, hundreds of physical and virtual web servers, file servers, routing, switching, load balancing, VPN, antivirus and intrusion detection systems to insure proper functionality and guaranteed uptime
• Citrix XenApp, VMware vCloud, Windows and Linux administration, Oracle Database configuration, administration, maintenance and tuning, web server creation, customization and administration
• Deskside and remote support for employees and customers

Confidential, Westborough, MA

Senior Systems and Network Administrator

Responsibilities:

• Windows and Linux Systems and Network Administrator
• Windows Server 2008, 2012 and Azure Cloud administration
• VMWare VSphere, Microsoft HyperV and SQL systems administration
• Network administration, monitoring, diagnostics, analysis, and performance management
• Microsoft Office 10 and 365 migration and administration
• Lead global support covering a wide variety of systems and applications
• Active Directory and Exchange administration.
• Researching and implementing systems and infrastructure improvements, including local server as well as Azure and AWS cloud applications.
• Windows and Linux shell Perl, Python and Java scripting.
• Novell, Cisco, Red Hat, Suse, Ubuntu and Fedora Gnome/KDE gui and console administration and troubleshooting of network firmware, DNS and TCP/IP issues
• VMWare, Windows Server 2003, 2012, Azure, Nagios, Lansweeper and Cacti setup, monitoring and administration at onsite and remote data centers.

Confidential

Systems Administrator

Responsibilities:

• Confidential  Server installation, configuration, testing and administration for virtualized Windows Server and Enterprise Linux environments.
• VMWare host cluster build and administration
• Network monitoring, diagnostics, analysis, reporting, and application performance management across LANs, WANs, and wireless networks.
• Microsoft Windows Server, Cisco IOS, Red Hat Enterprise and Novell administration
• Oracle SQL database installation and deployment

Confidential, Northborough, MA

Systems Administrator

Responsibilities:

• Internal systems and network administration, including remote access, router and firewall configuration and troubleshooting, Active Directory administration, Exchange 2007 Administration, Windows Server 2003, XP, Red Hat Enterprise Linux 5 LAMP server admin and Vista
• VMWare ESX Server installation and administration running Windows Server 2003, SBS 2003, XP Professional, Red Hat 9.0, Sun JDS 2 and Solaris 9
• Internal desktop administration, XP, Vista, Windows 7
• Remote backup administration using Symantec Backup Exec
• Installed and administered Confidential NetView and integrated Netcool OMNIbus, monitoring mission-critical remote servers.
• Monitoring using NetCool application as well as various other network and systems monitoring applications such as Nagios.
• Website development using XML, CSS, PHP and Microsoft SQL Server for remote customer access, populated by custom web crawlers feeding trademark infringement information to the database
• Desktop and server troubleshooting, installation and administration, including Dell Power Edge servers and storage and Dimension desktop computers.

Confidential, Andover, MA

Linux Administrator

Responsibilities:

• Diagnostics and implementation of performance and uptime fixes of hosted Linux, Windows and virtualized server and network data center hardware, firmware and software

Confidential, Allston, MA

IT Administrator

Responsibilities:

• Active Directory, Windows Server 2003, Exchange 2003
• Linux Administration including web server configuration, scripting and database support using MySQL 2003, PHP, XML and Apache on Fedora Linux and FreeBSD
• Responsible for purchasing and updates, phone lines, wireless and wired networking, firewall and routing configuration including content filtering, VPN, and PTP communications

Confidential, Norwood, MA

Migration Engineer

Responsibilities:

• Desktop and laptop migration. Windows 7, XP, Active Directory, RSA and Exchange server administration.
• Implementing specialized software packages and configuration including RSA VPN access.

Confidential, Newton, MA

Network Systems Administrator

Responsibilities:

• Network Systems Administrator for the leading global provider of financial technology solutions for a month long contract.
• Entering, updating and tracking issues from inception through resolution, specializing in database technologies (SQL Server & Oracle), CISCO routers OSPF, MLPS and UNIX skills developed prototypes using standard tools such as Visual Basic, ASP and SQL.
• Third party integration, tuning and benchmarking, technical deployment strategies - such as roll-out, capacity planning, data strategy, HA considerations and prototyping new add-ons to the core product.
• Monitoring the IQ system, email and other sources for assigned clients/issues and responding with timely status updates as required. Utilizing other internal areas, offshore resources and development as appropriate to expedite resolution of issues.

Confidential, Cambridge, MA

Network Systems Administrator

Responsibilities:

• Unix/Linux Systems and Network Administration for the market leader in multilingual natural language processing technologies, maintaining 99.99% uptime. Telephone and Email support for customers and partners to retrieve and organize growing volumes of digital information.
• Linux Systems and Network Administration locally and at co-location facility Internap for daughter company confidential, a fully professional Search Hosting service providing Site Search capabilities. Maintaining uptime and performance requirements for tens of thousands of clients and customers including AOL, C|Net and ZDNet.
• VMWare installation and administration running Solaris 9.
• Installed and administered Nagios for systems, web application and network resource monitoring.
• Onsite administration of Information Systems Uptime and Server and Desktop Resource Support. Web monitoring, dual boot operating system configuration and package and compiler installation. APC installation, configuration and remote administration, Implementation and configuration of redundant Cisco Load Balancing, PIX firewall, CS11k, Local Director, Catalyst switches, port forwarding and access list scripting. Database access for our burgeoning technologies in the areas of Red Hat and Fedora Linux as well as Windows Server 2003, XP, security, updates and Active Directory Administration.

Confidential, Canton, MA

Technical Specialist

Responsibilities:

• Administering quality control, testing, final processing and configuration to high volumes of various types of servers in a Network Appliance manufacturing facility.
• Responsible for extensive engineering, configuration, implementation and troubleshooting of Nortel network servers, building, utilizing and maintaining fiber optic remote configuration and testing apparatus, cat 6 gigabit testing, license application, administration and quality control, working closely with developers, engineering and systems administrators.
• Researched, purchased, implemented, configured and maintained IT infrastructure related hardware for enhanced ISV productivity and provided ongoing customer support over telephone and email for our servers, packages and configuration.
• Windows 2000, 2003, NT server and Linux admin, storage server administration and clustering and remote network OS installation. Server design engineering with advanced QA and troubleshooting of all components including large scale storage systems with 32 and 64 bit processors, on Intel and AMD platforms.

Confidential, Boston, MA

Technical Specialist

Responsibilities:

• Administering quality control and configuration to high volumes of cutting edge supercomputing servers and desktops in a Boston waterfront facility.
• Red Hat and SuSE Linux 32, 64 bit and Windows 2000 and NT server, Linux network admin, storage server hardware and software RAID administration, clustering and designed remote network OS installation.
• Also built and performed internal systems administration, All Microsoft products and servers including Windows 2000 and NT, finance software such as Peachtree and databases, All forms of Microsoft office with a focus on Outlook and also Netscape administration to maintain uptime of mission critical information transfer on a constant basis. Server and blade design engineering and configuration with advanced QA and troubleshooting of all components, hardware and software, including large scale storage systems with 32 and 64 bit processors, Intel and AMD based.
• Offered support over the telephone and email, acting as a corporate liaison and chief administrative specialist for Storage Area Networks, render farms and blade and 1-4U servers. Installation and technical support on several national business trips to major Hollywood effects studio Rhythm & Hues, oil and Gas Company confidentialas well as other Client's such as confidential General Hospital’s rack servers, and cluster farms.
• Programming using Perl, C++, Shell Scripting, Java, html, test control files, etc… to administer burn-in, benchmarking and diagnostic procedures, configured Cisco routers, Catalyst, switches and RPS, Cyclades and Lantronix servers, fiber channel and cat 6 installation and testing, administered remote access through secure tunnels as well as remote network operating system installs and upgrades.
• Administering telephone and email technical support, as well as field service calls. Built and engineered internetwork firewalls, mail servers and wireless LAN.

Confidential, Westborough, MA

Network/Database Specialist

Responsibilities:

• Researching possible trademark infringements over the World Wide Web, matching registered owners with existing trademarks using the USPTO.
• Monitoring using NetCool application as well as various other network and systems monitoring applications such as confidential.
• Web server, LAN and WAN configuration, replacing and troubleshooting tape drives, remotely administered using VNC. Acted as software engineer, Borland Delphi, C++, SQL Server, PHP, mass data importing, performance monitoring and tuning.
• Used Crystal Reports to pull customer and trademark data from SQL server into XML and Excel spreadsheets and designed web-based data reporting tools.
• Installation and administration of Confidential NetView and integrated Netcool OMNIbus, monitoring mission-critical remote servers.
• Buying and configuring terminals for a medium sized office network as well as data entry, trademark research, broadband, T1, ISDN, dial-up, fax and phone network installation, Polycom VSX 3000 setup, configuration and implementation and Windows XP, 2000 and 98 LAN administration. Used CuteFTP software to download updates from the USPTO and configured complex algorithms and macros into Bullseye Professional.
• Created and maintained business plans for startup dot-com trademark Research Company with regards to network and systems buying and configuration and database load and management.
• Implemented systems configuration and acted as chief technology consultant through steady growth period maintaing systems, network and database operations and rapid expansion, adding servers and technologies to accommodate rapidly growing databases and increased functionality.
• Took lead as Network/Database Support Specialist in 06/02 as company became Confidential Confidential .