OBJECTIVE:

Technically adept Network Engineer with broad - based background of over 7 years in the design, development & maintenance of sophisticated, multi-site network systems. Looking to grow career using In-depth expertise in installation, configuration & repair of a broad range of hardware, software & network components.

TECHNICAL SKILLS:

• Voice / Data Engineering
• Systems Administration
• Backup & Recovery Strategies
• Teleconferencing Technology
• Network/Switch Optimization
• Cultivating relationships with clients & vendors
• Troubleshooting & Fault Isolation
• Customer/User Training & Support
• Collaborative Teamwork
• Rapid Adaptation to new technologies & environments
• Effective Leader & coach

PROFESSIONAL EXPERIENCE:

Systems Engineer

Confidential, Redmond, Washington

Responsibilities:

• Effectively maintain a combination of 4,000 physical & virtual servers for Microsoft
• Methodically write PowerShell Scripts to automate deployment, troubleshoot potential issues & make configuration changes
• Routinely prevent & troubleshoot network issues to ensure consistent uptimes of >99%
• Strategically utilize monitoring tools SCOM, WTT Studio & SQL to
• Continue to support dozens of business teams spanning North America & the European Union through duties held as Sr. IT Specialist

Senior IT Specialist

Confidential, Redmond, Washington

Responsibilities:

• Professionally support dozens of business teams spanning North America & the European Union through:
• Efficiently ordering new hardware to meet business team & project needs, including setup & configuration
• Promptly handling first point escalation tickets
• Courteously answering user inquiries regarding computer software or hardware operation
• Comprehensively resolve problems by:
• Meticulously analyzing infrastructure related issues on Client, Server & Network Systems
• Routinely installing & performing minor repairs to hardware, software & peripheral equipment in accordance with all specifications
• Thoroughly monitoring & maintaining trouble tickets with problems & remedial actions taken, or installation activities
• Consistently providing dependable availability for interaction with all employees face to face, phone & via a remote desktop session

Field Technician

Confidential, Auburn, Washington

Responsibilities:

• Responsibly lead a Technician team in lab set-up task:
• Moving rack mounted devices amongst Microsoft Labs
• Racking in accordance with Microsoft’s strict cabling standards
• Diligently racked servers for the new Seattle Sounders office & performed hardware upgrades
• Fastidiously participated in a Windows 7 deployment as a part of a three-man team for Yusen Logistics:
• Consisting of: User data & .pst backup OS upgrade
• Followed by: Repopulation of profiles & user data Reattachment of .pst files.
• Resulting in: Successful project fulfillment Completion 28% ahead of schedule
• Deployed Operating System with 0% user data loss
• Trained onboarding employees in Microsoft’s meticulous cabling and labeling standards
• Dependably met strict, time sensitive deadlines in order to satisfy customer needs
• Performed basic hardware installation & upgrades (i.e. secondary processors, random access memory, optical drives, & hard drives)
• Routinely documented all new configurations in order to ensure correct changes integrated into the network

Secure Non-Secure Internet Support

Confidential

Responsibilities:

• Supervised significant contributions to improve the Network Environment throughout assigned Marine Corp. area of operations, including training Marine Corp. personnel
• Proficiently provided instruction proposals, advancement & sustaining necessities for the Network Environment
• Successfully supported Network Engineers through:
• Hands-on assistance
• Rigorous reviews of system design
• Carefully providing & applying modifications to system design
• Creative improvements & modifications focusing on the betterment of Standards/Policies/Procedures allowing for better ability to assist Marine Corp.
• Appropriately scheduled maintenance, installations, upgrades, & configurations per DOD & Confidential policies.
• Coordinated integration of systems with users to satisfy performance & maintain network availability by:
• Providing Satellite Terminal Deployment, Network configuration changes, troubleshooting & system repairs
• Supplying Wireless Point to Point Link (WPPL) to Field Support Engineers
• Fulfilling on-site Deployment Troubleshooting of nearly a dozen Wideband Terrestrial Link IP Radios

Network Engineer

Confidential, Tacoma, Washington

Responsibilities:

• Efficiently isolated & resolved source of network outages for critical enterprise network infrastructure
• Constructively contributed to design & assembly of new network systems
• Carefully orchestrated planning & installation of several sophisticated, multi-site voice/data infrastructures
• Spearheaded development & implementation of procedures & guidelines for installation & support of highly technical equipment
• Responsible for coordinating installation & maintenance of large-scale network infrastructure including:
• Install, configure & update network devices
• Test & assess issues with networks to isolate bottlenecks & enhance performance
• Interface with users to resolve issues & coordinate planned outages
• Report regularly to senior management on status of network & progress toward issue resolution
• Facilitate preventative maintenance, calibration, & fault isolation of sophisticated communications equipment.
• Skillfully supervise and coach teams of up to 8 members
• Provide escalated technical support to users across multiple locations
• Liaise extensively with users & management at all levels in securing information on & documenting steps taken to resolve network performance issues
• Cultivate Vendor relationships while coordinating procurement & installation of new components
• Provided basic Networking and Satellite terminal training to soldiers Brigade wide
• Provided secure internet, data, and VoIP communications globally
• On call 24/7 during deployment operations to lead in troubleshooting
• Inventory and accountability of all Network Operations equipment
• Promoted above peers for challenging role melding technical acumen and leadership savvy