Systems Engineer Resume Chicago, Illinois - Hire IT People

SUMMARY:

IT professional with exceptional customer service skills and a four - year business degree.
Have four years’ experience supporting healthcare environments and over ten years’ experience supporting large university and corporate organizations with several thousands of users.
Demonstrate consistently solid judgment managing IT projects efficiently.
Driven by a passion for technology and empathy for others, I find solutions that keep the organization running smoothly.

PROFESSIONAL EXPERIENCE:

Systems Engineer

Confidential, Chicago, Illinois

Responsibilities:

Supported 3000+ healthcare professionals and staff across twenty hospitals and surgery centers
Utilized Meditech and AdvantX to support clinical and administrative functions:
Provisioned accounts with the appropriate level of access
Created and modified user menus to streamline workflows
Scheduled and modified reports and data exports
Audited user access regularly, and disabled unused accounts
Identified and restarted malfunctioning background services
Configured scanning and printing functions
Participated in projects such as ICD-10 updates and secure prescription printing
Evaluated processes for compliance with HIPAA and HITECH to protect patient information
Created new users, profiles, dashboards, reports and custom objects in Salesforce
Provided orientation and training to new users
Developed processes for computer hard disk imaging and full disk encryption
Procured all desktop hardware, and specialized monitors and related equipment for ORs
Created accounts and managed permissions in Active Directory and Exchange
Participated in upgrades of Citrix, Windows Server 2012, Meditech, and AdvantX
Implemented and managed VM Ware hosts and related backups
Diagnosed network issues on Cisco routers and switches
Utilized PowerShell to automate tasks are retrieve data
Secured and encrypted computers using Kaspersky Endpoint Security

Technical Support Specialist II

Confidential, Chicago, Illinois

Responsibilities:

Installed and configured point of sale (POS) hardware and inventory management software
Created services in Sybase SQL and configured client / server networking and security
Conducted classes to train users on various aspects of the software
Recommended and installed optional software add-ons
Wrote SQL scripts to investigate and correct database errors
Documented program errors and relayed them to the development team
Provided evening and weekend on-call support
Assessed the needs and budgets of clients, presented their options in a clear and friendly manner
Provided overviews and demos to prospective customers

Account Provisioner

Confidential, Chicago, Illinois

Responsibilities:

Helpdesk Analyst I

Confidential, Chicago, Illinois

Responsibilities:

Maintained accounts in Active Directory and Exchange:
Add / Remove users, unlocking and disabling, managing group memberships, password resets, adding and removing users from distribution lists
Maintained accounts in Exchange:
Create distribution lists with permissions, create email aliases and mailboxes
Installed, repaired, and configured all Office 2003 applications
Helped users create rules, archive email, and share calendars in Outlook 2003
Utilized remote service technologies such a SMS, NetMeeting, and Remote Assistance
Configured mobile devices based on Blackberry, Palm / Good, and Windows Mobile technologies
Created user accounts in systems including Pivotal, Witness, Live Meeting, Avaya
Troubleshot remote access, VPN, dial-up, and wireless connections
Assisted in the implementation of modular messaging and Office 2007
Demonstrated strong troubleshooting skills for all hardware and software
Escalated work orders consistently in accordance with our service level agreements
Trained new technicians and users on a wide variety of software and hardware
Developed new work flow processes and implement them for the helpdesk team
Provided after-hours support through the on-call pager
Adapted quickly to learn and utilize new technologies and procedures
Performed backups of user data and re-image computer for new hires using Ghost
Completed cubicle preparations of hardware for new hires

Technology Assistant

Confidential, Stoneham, Massachusetts

Responsibilities:

Troubleshot a wide variety of software, hardware, and network issues
Installed new computers and configured their network configurations
Implemented wireless access points and configured security settings
Installed hard drives, optical drives and peripherals including printers and scanners
Purchased computers and related supplies
Performed data recovery from failed hard drives using GetBack NTFS software
Removed spyware and virus both manually and by using software tools
Reinstalled and upgraded operating systems