SUMMARY:

• Network Engineer, Exchange and Systems Administrator, IT Project Manager with over 20 years of experience.
• Confidential Windows OS 3.0 thru 10 Confidential Windows Server 3.1 thru Server 2016
• Office 365, Home/Business Suite - OneDrive, SharePoint, Skype4Business, ProPlus & Yammer
• Confidential Active Directory and Azure AD Connect Exchange 2003 -2016, IMAP, POP & HEX
• VPN, RSA, Terminal Services & Citrix Cisco Routers, AP & PIX Firewalls, F5 BIG IP
• 802.X Authentication / Wireless Connectivity TCP/IP; DNS, WINS, DHCP & HTTP
• Netbackup, Backup Exec, Retrospect & NetApps IIS/Web, Apache, FTP, SMTP & SSH
• Telecom / VOIP / SIP / VMWare / IBM & HP Blades Antivirus, malware, spyware, spam, Sage 50/100 (MAS90)
• Apple; OS9/Classic, MAC OSX, iOS & MDM Linux, MySQL, RESIN,Drupal, Zimbra, MobileIron, Kaseya

EXPERIENCE:

Independent Contractor

Confidential, Denver, CO

Responsibilities:

• Performed Smart Home integration of Appliances, Thermostats, Access Control, Security Camera, Sensors & Alarm Systems.
• Design, Installation and troubleshooting home networks; LAN/WLAN setup, optimization of wired and wireless.
• Setup Home Media Servers for storage, streaming, casting and mobile devices.

Scheduling Coordinator

Confidential, Denver, CO

Responsibilities:

• Created Screening and Onboarding process of Professional Contractor and DIY Homeowners.
• Created process for performing pre - session surveys that included legal disclaimers, permits. video recording.
• Established protocols for project creation Podio and integrated with Calendly.
• Managed 15 Contractors based on project requirements.

Hardware Engineer, Site Team Leader

Confidential, Redmond, WA

Responsibilities:

• Created Office 365 Setup Content Wizards for autonomous onboarding into workloads for Confidential for Business, SharePoint Online, Office ProPlus, OneDrive for Business and Yammer.
• Analyzed and performed research on customer accessible documentation and existing onboarding experience.
• Initiated new process flow, protocol and documentation for self - service wizards/playbooks/walkthroughs.
• Develop logical decision forks and work with writers and software developers to insert the new on-boarding process into an XML-based document/wizard.
• Interviewed Confidential on-boarding Engineers, Managers, Customers and in corporate feedback into process improvements.
• Improved upon pre-existing wizards using customer tracking data, customer feedback, subject matter expert feedback, etc.
• Attended Confidential meetings with Confidential FastTrack Onboarding Center staff (contractor and FTEs) to develop relationships, built trust and help drive project success.
• Managed team of 5 content writer and subject matter experts.

Network Engineer

Confidential, CO

Responsibilities:

• Migrated over a dozen small and midsize clients from one Hosted Exchange provider to another provider, including managing migration projects end to end: Interfacing with client, gathering registrar and DNS host information, scheduling migration dates, modifying DNS/MX, modifying email security solution as needed, installing or modifying local email client as needed, and testing for success.
• Installed and supported firewalls, routers, switches and network storage equipment for small to medium size businesses.
• Performed on - site and remote support of production systems including: LAN/WAN, on-premises and cloud email systems, remote access, data backup solutions, and anti-malware solutions.
• Installed and supported desktop workstations, laptops and servers. Interacted directly with clients to build and maintain relationships, identify risk, and design appropriate solutions.
• Responsible for conception, architecture, design and implementation of LAN & WLAN networks including Mobile Device Management using MobileIron.
• Maintained and performed remote management and Network monitoring with tools like; Kaseya, SolarWind, Nagios, Splunk, WireShark & IP/Port scanners. Business Application support for Quicken, QuickBooks, MAS90, Sage 50 & 100.
• Managed projects and assisted with development of processes which provided for growth and consistency of client services. Continued learning of technical skills and new product functionality.

Senior NOC Systems Engineer

Confidential, Centennial, CO

Responsibilities:

• Denver Graveyard Operations and management of UNIX, Linux, Solaris and Windows servers, supporting web properties running in a 24x7 environment.
• Primary responsibilities for Change Bridge Management Operations and monitoring using site tools as well as first and second tier resolution of production issues.
• Resolve errors and alarms quickly and provide timely escalation.
• Utilized custom toolsets to diagnose and resolve production issues.
• Worked with external teams to diagnose complex problems and drive resolutions for Confidential and other adjacencies.

Information Systems Engineer

Confidential, Cupertino, CA

Responsibilities:

• Provided 2nd level support to the Retail Systems hardware & software.
• Interfaced with Information Service & Technology business partners to coordinate support and problem resolution.
• Apple Remote Desktop and Terminal used to remotely resolve issues.
• Successfully piloted and launched Snow Leopard Upgrade to all retail stores in the USA.
• Created automated provisioning process for iPod Touch Sled scanners.

Network Administrator

Confidential, San Francisco, CA

Responsibilities:

• Coordinated with contractors and implemented infrastructure solutions, including interfacing with vendors for support services in telephone, computers, SAP, security systems, and PLCs.
• Maintained on - hand supplies, parts inventories, and Capital Assets.
• Researched and recommended new and replacement equipment as needed.
• Installed, maintained and monitored network hardware and software.
• Maintained and monitored backup systems, Blackberry & RIM server management, wireless support, voice-mail support.
• Installed, maintained, and monitored anti-malware and network security systems.
• User set-up and support for voice-mail and e-mail accounts.

Information Technology Manager

Confidential, Burlingame, CA

Responsibilities:

• Performed Network Administration and System Management of Windows 2003 Active Directory environment.
• Provided user support, hardware installations and troubleshooting.
• Updated and created Network Documentation and Topology. DBA for EFI/PSI and multiple intranet sites.
• Completed domain Migration from Windows 2000 to Windows 2003 Active Directory.
• Successfully deployed Zimbra Mail Collaboration Suite and Drupal Content Management.

Network Operations Technician

Confidential, Petaluma, CA

Responsibilities:

• Monitored performance and maintained the stability of Confidential customer ecommerce sites.
• Identified, troubleshot and prioritized client software & hardware issues.
• Responsible for tier 1 communication and response to client - reported or system-generated errors.
• Isolated and resolved issues where possible before escalating to tier 2 staff.

Mac Genius / Product Specialist - Education Subject Matter Expert

Confidential, Corte Madera, CA

Responsibilities:

• Managed all aspects of repair workflow, including open repairs prioritization, case management, and service part order management.