OBJECTIVE:

To become part of a team in a challenging fast paced environment that will allow me to utilize my skills and provide growth opportunity.

TECHNICAL SKILLS:

O/S: Windows/MAC

Software: Microsoft Office, Cisco AnyConnect, JunOS, Aruba Heat Maps, IDS, CMDB, Jira, StruxureWare, GUTS, Google Docs, Remedy

Hardware: PC, MAC, Cisco (ASR, 3000, 6000 series switches and routers), Cisco Nexus (2k/5K/7K), Aruba APs, Juniper switches (EX series), Cisco VTC Units (DX and SX series), Evertz 7800 Series, Dell R630, Tektronixs (Sentry and TekProbes), APC UPS s

Networking Protocols: TCP/IP, DHCP, DNS

PROFESSIONAL EXPERIENCE:

Confidential

Field Installation Technician

Responsibilities:

• Over The Air Installations (OTA)
• Direct To Station Installations (D2S)
• Hands and feet for Video Engineering at OTA and D2S sites
• On - call rotation
• Hardware replacement and asset mgmt (switches, routers, blades, power supplies, ports, PDU’s, UPS’s)
• Cable mgmt. (cat5, cat6, fiber, power)
• Utilize GUTS ticketing system
• Utilize Buganizer ticketing system
• Racking and documentation of all equipment
• Monitoring and troubleshooting of OTA and D2S sites
• Creating troubleshooting documentation for OTA and D2S sites
• Onsite contact for vendors

Confidential

Technical/Logistics/AV Support

Responsibilities:

• Provide front line desk side support for the NYC offices
• Utilize JIRA ticketing system
• Remote support for locations throughout the world
• Troubleshoot basic networking/connectivity issues on MACs and PC’s
• Port configurations
• Cable mgmt. from a desk/user perspective
• Train co-workers how to properly cable
• Image MAC and Windows machines (90%MAC vs 10%PC)
• Undeploy/decom hardware
• Install, configure, and maintain Windows and Mac OS
• Provide mobile support (limited)
• Manage AV equipment in conference and phone rooms
• Provide technical support for company events
• Evaluate new hardware and software technologies
• Maintain user-focused portions of the IT Wiki (knowledge base)
• Asset mgmt./Inventory

Network Tech

Confidential

Responsibilities:

• Cable mgmt. (cat5, cat6, fiber, power)
• Utilize GUTS ticketing system
• Hardware replacement and asset mgmt (switches, routers, blades, power supplies, ports, PDU’s, UPS’s)
• Racking and documentation of networking, security devices, and PDU’s
• AP Provisioning (Aruba wireless devices)
• Onsite contact for vendors

Network Logistics Tech/IT Auditor

Confidential

Responsibilities:

• Conduct audits of IDFs and MDFs at all Google offices throughout the east coast
• Utilize GUTS ticketing system
• Utilize Buganizer ticketing system
• Place all data obtained during audits into reports
• Submit hand drawn sketches of each room to CAD designers
• Create monthly expense reports for any trips outside of NYC
• Assist local Net Ops team with racking of Cisco switches and routers
• Assist local Net Ops team with cabling (fiber/cooper/power cords)

Confidential

Network Tech

Responsibilities:

• Assisted in the building of a new data center within the Museum
• Utilize Remedy ticketing system
• Monitor, troubleshoot, and diagnose possible network related issues throughout the Museum and in the data center
• Monitor, troubleshoot, and rack APC UPSs in IDF’s and data center
• Upgrade IDF’s hardware (Juniper EX3300 and EX4200)
• Hardware replacement and asset mgmt (switches, routers, blades, power supplies, ports, PDU’s, UPS’s)
• Racking and documentation of networking, security devices, and PDU’s
• Cable mgmt. (cat5, cat6, fiber, power)
• Port configuration (Nexus 2k/5k)
• Add/Decom hardware (switches, routers, UPS’s) via change control tickets
• Onsite contact for vendors
• Assist in company wide projects along with Server, SAN, Voice, Client Admin teams

Confidential, Bridgewater, NJ & Reston/Ashburn, VA

Data Center Network Tech

Responsibilities:

• Monitor, troubleshoot, and diagnose possible network related issues
• Utilize Remedy ticketing system
• Hardware replacement and asset mgmt (switches, routers, blades, power supplies, ports, PDU’s, UPS’s)
• Initial configuration of F5 load balancers/Cisco switches and routers
• Racking and documentation of networking, security devices, and PDU’s
• Cable mgmt. (cat5, cat6, fiber, power)
• Add/Decom hardware (switches/routers/load balancers)
• Activate/Deactivate ports
• Onsite contact for vendors
• Hands and feet for the senior network engineers located in HQ
• Assist in company wide projects along with Server, SAN, Voice, Client Admin teams

US Operations Center Analyst(NOC)

Confidential, Bridgewater, NJ

• Troubleshooting and diagnose possible network and server related issues
• Utilize Remedy ticketing system
• Monitor network, server activity as well as Internet/intranet services and applications to ensure availability and performance in accordance with Service Level Agreements
• Maintain a working knowledge of a wide range of systems and applications
• Document and escalate issues to designated service partners
• Ensure business continuity by coordinating recovery and escalation efforts
• Communicate with various Support Groups pertaining to any relevant customer impact.
• Monitor dispatch and run MAESTRO jobs as needed
• Set thresholds on various network devices with-in the NetCool monitoring system to ensure devices are up and running within the allotted time frames

ServiceDesk Analyst

Confidential, Bridgewater, NJ

Responsibilities:

• Utilizing Remedy to create trouble tickets and escalations to the correct service partners
• Troubleshooting IBM T40s and desktop PCs
• Password reset, enterprise activation and general troubleshooting of Confidential and Confidential Confidential devices
• Troubleshooting Microsoft Office, Windows XP, and several proprietary programs
• Troubleshooting connectivity, VPN Dialer, and wireless issues
• Utilize Active Directory to assist in account management
• Use Remedy call tracking for incident management
• Subject Matter Expert for the Extranet System
• Analyze Business Intelligence Infrastructure Reports for trends and opportunities for problem management
• Support of 3000+ end users