Field Installation Technician Resume
Bridgewater, NJ
OBJECTIVE:
To become part of a team in a challenging fast paced environment that will allow me to utilize my skills and provide growth opportunity.
TECHNICAL SKILLS:
O/S: Windows/MAC
Software: Microsoft Office, Cisco AnyConnect, JunOS, Aruba Heat Maps, IDS, CMDB, Jira, StruxureWare, GUTS, Google Docs, Remedy
Hardware: PC, MAC, Cisco (ASR, 3000, 6000 series switches and routers), Cisco Nexus (2k/5K/7K), Aruba APs, Juniper switches (EX series), Cisco VTC Units (DX and SX series), Evertz 7800 Series, Dell R630, Tektronixs (Sentry and TekProbes), APC UPS s
Networking Protocols: TCP/IP, DHCP, DNS
PROFESSIONAL EXPERIENCE:
Confidential
Field Installation Technician
Responsibilities:
- Over The Air Installations (OTA)
- Direct To Station Installations (D2S)
- Hands and feet for Video Engineering at OTA and D2S sites
- On - call rotation
- Hardware replacement and asset mgmt (switches, routers, blades, power supplies, ports, PDU’s, UPS’s)
- Cable mgmt. (cat5, cat6, fiber, power)
- Utilize GUTS ticketing system
- Utilize Buganizer ticketing system
- Racking and documentation of all equipment
- Monitoring and troubleshooting of OTA and D2S sites
- Creating troubleshooting documentation for OTA and D2S sites
- Onsite contact for vendors
Confidential
Technical/Logistics/AV Support
Responsibilities:
- Provide front line desk side support for the NYC offices
- Utilize JIRA ticketing system
- Remote support for locations throughout the world
- Troubleshoot basic networking/connectivity issues on MACs and PC’s
- Port configurations
- Cable mgmt. from a desk/user perspective
- Train co-workers how to properly cable
- Image MAC and Windows machines (90%MAC vs 10%PC)
- Undeploy/decom hardware
- Install, configure, and maintain Windows and Mac OS
- Provide mobile support (limited)
- Manage AV equipment in conference and phone rooms
- Provide technical support for company events
- Evaluate new hardware and software technologies
- Maintain user-focused portions of the IT Wiki (knowledge base)
- Asset mgmt./Inventory
Network Tech
Confidential
Responsibilities:
- Cable mgmt. (cat5, cat6, fiber, power)
- Utilize GUTS ticketing system
- Hardware replacement and asset mgmt (switches, routers, blades, power supplies, ports, PDU’s, UPS’s)
- Racking and documentation of networking, security devices, and PDU’s
- AP Provisioning (Aruba wireless devices)
- Onsite contact for vendors
Network Logistics Tech/IT Auditor
Confidential
Responsibilities:
- Conduct audits of IDFs and MDFs at all Google offices throughout the east coast
- Utilize GUTS ticketing system
- Utilize Buganizer ticketing system
- Place all data obtained during audits into reports
- Submit hand drawn sketches of each room to CAD designers
- Create monthly expense reports for any trips outside of NYC
- Assist local Net Ops team with racking of Cisco switches and routers
- Assist local Net Ops team with cabling (fiber/cooper/power cords)
Confidential
Network Tech
Responsibilities:
- Assisted in the building of a new data center within the Museum
- Utilize Remedy ticketing system
- Monitor, troubleshoot, and diagnose possible network related issues throughout the Museum and in the data center
- Monitor, troubleshoot, and rack APC UPSs in IDF’s and data center
- Upgrade IDF’s hardware (Juniper EX3300 and EX4200)
- Hardware replacement and asset mgmt (switches, routers, blades, power supplies, ports, PDU’s, UPS’s)
- Racking and documentation of networking, security devices, and PDU’s
- Cable mgmt. (cat5, cat6, fiber, power)
- Port configuration (Nexus 2k/5k)
- Add/Decom hardware (switches, routers, UPS’s) via change control tickets
- Onsite contact for vendors
- Assist in company wide projects along with Server, SAN, Voice, Client Admin teams
Confidential, Bridgewater, NJ & Reston/Ashburn, VA
Data Center Network Tech
Responsibilities:
- Monitor, troubleshoot, and diagnose possible network related issues
- Utilize Remedy ticketing system
- Hardware replacement and asset mgmt (switches, routers, blades, power supplies, ports, PDU’s, UPS’s)
- Initial configuration of F5 load balancers/Cisco switches and routers
- Racking and documentation of networking, security devices, and PDU’s
- Cable mgmt. (cat5, cat6, fiber, power)
- Add/Decom hardware (switches/routers/load balancers)
- Activate/Deactivate ports
- Onsite contact for vendors
- Hands and feet for the senior network engineers located in HQ
- Assist in company wide projects along with Server, SAN, Voice, Client Admin teams
US Operations Center Analyst(NOC)
Confidential, Bridgewater, NJ
- Troubleshooting and diagnose possible network and server related issues
- Utilize Remedy ticketing system
- Monitor network, server activity as well as Internet/intranet services and applications to ensure availability and performance in accordance with Service Level Agreements
- Maintain a working knowledge of a wide range of systems and applications
- Document and escalate issues to designated service partners
- Ensure business continuity by coordinating recovery and escalation efforts
- Communicate with various Support Groups pertaining to any relevant customer impact.
- Monitor dispatch and run MAESTRO jobs as needed
- Set thresholds on various network devices with-in the NetCool monitoring system to ensure devices are up and running within the allotted time frames
ServiceDesk Analyst
Confidential, Bridgewater, NJ
Responsibilities:
- Utilizing Remedy to create trouble tickets and escalations to the correct service partners
- Troubleshooting IBM T40s and desktop PCs
- Password reset, enterprise activation and general troubleshooting of Confidential and Confidential Confidential devices
- Troubleshooting Microsoft Office, Windows XP, and several proprietary programs
- Troubleshooting connectivity, VPN Dialer, and wireless issues
- Utilize Active Directory to assist in account management
- Use Remedy call tracking for incident management
- Subject Matter Expert for the Extranet System
- Analyze Business Intelligence Infrastructure Reports for trends and opportunities for problem management
- Support of 3000+ end users