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Field Installation Technician Resume

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Bridgewater, NJ

OBJECTIVE:

To become part of a team in a challenging fast paced environment that will allow me to utilize my skills and provide growth opportunity.

TECHNICAL SKILLS:

O/S: Windows/MAC

Software: Microsoft Office, Cisco AnyConnect, JunOS, Aruba Heat Maps, IDS, CMDB, Jira, StruxureWare, GUTS, Google Docs, Remedy

Hardware: PC, MAC, Cisco (ASR, 3000, 6000 series switches and routers), Cisco Nexus (2k/5K/7K), Aruba APs, Juniper switches (EX series), Cisco VTC Units (DX and SX series), Evertz 7800 Series, Dell R630, Tektronixs (Sentry and TekProbes), APC UPS s

Networking Protocols: TCP/IP, DHCP, DNS

PROFESSIONAL EXPERIENCE:

Confidential

Field Installation Technician

Responsibilities:

  • Over The Air Installations (OTA)
  • Direct To Station Installations (D2S)
  • Hands and feet for Video Engineering at OTA and D2S sites
  • On - call rotation
  • Hardware replacement and asset mgmt (switches, routers, blades, power supplies, ports, PDU’s, UPS’s)
  • Cable mgmt. (cat5, cat6, fiber, power)
  • Utilize GUTS ticketing system
  • Utilize Buganizer ticketing system
  • Racking and documentation of all equipment
  • Monitoring and troubleshooting of OTA and D2S sites
  • Creating troubleshooting documentation for OTA and D2S sites
  • Onsite contact for vendors

Confidential

Technical/Logistics/AV Support

Responsibilities:

  • Provide front line desk side support for the NYC offices
  • Utilize JIRA ticketing system
  • Remote support for locations throughout the world
  • Troubleshoot basic networking/connectivity issues on MACs and PC’s
  • Port configurations
  • Cable mgmt. from a desk/user perspective
  • Train co-workers how to properly cable
  • Image MAC and Windows machines (90%MAC vs 10%PC)
  • Undeploy/decom hardware
  • Install, configure, and maintain Windows and Mac OS
  • Provide mobile support (limited)
  • Manage AV equipment in conference and phone rooms
  • Provide technical support for company events
  • Evaluate new hardware and software technologies
  • Maintain user-focused portions of the IT Wiki (knowledge base)
  • Asset mgmt./Inventory

Network Tech

Confidential

Responsibilities:

  • Cable mgmt. (cat5, cat6, fiber, power)
  • Utilize GUTS ticketing system
  • Hardware replacement and asset mgmt (switches, routers, blades, power supplies, ports, PDU’s, UPS’s)
  • Racking and documentation of networking, security devices, and PDU’s
  • AP Provisioning (Aruba wireless devices)
  • Onsite contact for vendors

Network Logistics Tech/IT Auditor

Confidential

Responsibilities:

  • Conduct audits of IDFs and MDFs at all Google offices throughout the east coast
  • Utilize GUTS ticketing system
  • Utilize Buganizer ticketing system
  • Place all data obtained during audits into reports
  • Submit hand drawn sketches of each room to CAD designers
  • Create monthly expense reports for any trips outside of NYC
  • Assist local Net Ops team with racking of Cisco switches and routers
  • Assist local Net Ops team with cabling (fiber/cooper/power cords)

Confidential

Network Tech

Responsibilities:

  • Assisted in the building of a new data center within the Museum
  • Utilize Remedy ticketing system
  • Monitor, troubleshoot, and diagnose possible network related issues throughout the Museum and in the data center
  • Monitor, troubleshoot, and rack APC UPSs in IDF’s and data center
  • Upgrade IDF’s hardware (Juniper EX3300 and EX4200)
  • Hardware replacement and asset mgmt (switches, routers, blades, power supplies, ports, PDU’s, UPS’s)
  • Racking and documentation of networking, security devices, and PDU’s
  • Cable mgmt. (cat5, cat6, fiber, power)
  • Port configuration (Nexus 2k/5k)
  • Add/Decom hardware (switches, routers, UPS’s) via change control tickets
  • Onsite contact for vendors
  • Assist in company wide projects along with Server, SAN, Voice, Client Admin teams

Confidential, Bridgewater, NJ & Reston/Ashburn, VA

Data Center Network Tech

Responsibilities:

  • Monitor, troubleshoot, and diagnose possible network related issues
  • Utilize Remedy ticketing system
  • Hardware replacement and asset mgmt (switches, routers, blades, power supplies, ports, PDU’s, UPS’s)
  • Initial configuration of F5 load balancers/Cisco switches and routers
  • Racking and documentation of networking, security devices, and PDU’s
  • Cable mgmt. (cat5, cat6, fiber, power)
  • Add/Decom hardware (switches/routers/load balancers)
  • Activate/Deactivate ports
  • Onsite contact for vendors
  • Hands and feet for the senior network engineers located in HQ
  • Assist in company wide projects along with Server, SAN, Voice, Client Admin teams

US Operations Center Analyst(NOC)

Confidential, Bridgewater, NJ

  • Troubleshooting and diagnose possible network and server related issues
  • Utilize Remedy ticketing system
  • Monitor network, server activity as well as Internet/intranet services and applications to ensure availability and performance in accordance with Service Level Agreements
  • Maintain a working knowledge of a wide range of systems and applications
  • Document and escalate issues to designated service partners
  • Ensure business continuity by coordinating recovery and escalation efforts
  • Communicate with various Support Groups pertaining to any relevant customer impact.
  • Monitor dispatch and run MAESTRO jobs as needed
  • Set thresholds on various network devices with-in the NetCool monitoring system to ensure devices are up and running within the allotted time frames

ServiceDesk Analyst

Confidential, Bridgewater, NJ

Responsibilities:

  • Utilizing Remedy to create trouble tickets and escalations to the correct service partners
  • Troubleshooting IBM T40s and desktop PCs
  • Password reset, enterprise activation and general troubleshooting of Confidential and Confidential Confidential devices
  • Troubleshooting Microsoft Office, Windows XP, and several proprietary programs
  • Troubleshooting connectivity, VPN Dialer, and wireless issues
  • Utilize Active Directory to assist in account management
  • Use Remedy call tracking for incident management
  • Subject Matter Expert for the Extranet System
  • Analyze Business Intelligence Infrastructure Reports for trends and opportunities for problem management
  • Support of 3000+ end users

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