SUMMARY:

• Twenty - one years of management experience in the network and telecommunications industry with a focus on IT strategy, Business continuity, organizational agility, enterprise transformation, team building, political savvy operations, management including ITIL methodology, customer service, sales, and technical support for large enterprise entities.
• Experience with SAS70, ISO 27002, PCI, HIPAA, FISMA, and SOX
• Eleven years of client facing Program Management experience.
• Fifteen years of operational experience in managing Avaya (Including Nortel), Siemens, Octel, Polycom, PictureTel, Tandberg, Juniper (firewalls with IDS capability and WAN optimization appliances), Palo Alto, Bluecoat proxy servers, VSAT/SATCOM, Cisco/Nexus (VoIP/IPCC/Call Manager, IDS/IPS, NAC, Switches, Routers, Telepresence), and Cellular products and services.
• Seventeen years of operational knowledge in managing PBX, Centrex, Voice/Data, IVR/ACD, Cellular equipment, Voice Over IP, Wide Area Networks, high availability networks, hi-speed networks (MPLS, Sonet, DWDM and ATM) and other IT services.
• Ten years of managing up to a 103 member staff and $20+ million operational budget with strategic vendor management, procurement, and contract review.
• Flexible and adaptable to rapid change.
• Possesses in-depth knowledge of supporting system and infrastructure changes managed through Change Management.
• Effective communications, program management, project management, planning, execution, monitoring and resource balancing and facilitation skills.
• Effective leadership, organizational and team building skills.
• Computer Skills: MS Project, Word, Excel and Power Point
• ITIL Foundations Certified v3.0

PROFESSIONAL EXPERIENCE:

Telecommunications Director

Confidential, Miami, FL

• Developed a strategic vision for LAN/WAN/Video/Telephony design, architecture and operations management within in highly agile enterprise business environment.
• Developed and led a 50 + member team comprised of Network Architects, Sr Network Engineers and Telephony engineers.
• Implemented and maintained a stable voice and data network for 120+ sites
• Designed, architected and completed an enterprise data center and 120+ site migration within 6 months
• Develop the strategy and governed the designing, engineering, implementation and maintenance of network and telecommunications systems across the enterprise, including hardware, software, peripherals, network nodes and low voltage wiring.
• Built and maintained a stable, secure, cost effective, and scalable network and telephony environment across the KLX enterprise.
• Created a strategy and plan to reduce overall costs and continually improved the availability and performance of the network and telecommunications systems.
• Recruited, hired, trained and developed a high performing network and telephony team, encouraging excellence and building exceptional technical talent.

Client Network Operations Program Director

Confidential, Rochester Hills, MI

• Managed a $8.4 Million yearly life cycle revenue portfolio
• Successfully achieved 99.99% yearly on all Service Level Agreements as defined by contract for all areas of responsibility
• Responsible for client PMO
• Responsible LAN/WAN design, architecture and operations management within in HIPPA environment.
• Responsible for 25+ member team comprised of Network Architects, Sr Network Engineers and Field Engineers.
• Implemented and managed 1G High Speed MPLS Network
• Completed the upgrade of Data Center LAN to accommodate 10G connectivity
• Completed the design and initiated upgrade of core WAN network to 10G
• Oversight responsibility of integration of wireless, server and voice operations.
• Implemented Vendor management strategy to increase better customer alignment

Senior Global Telecommunications Manager

Confidential, Decatur, IL

• Responsible for Global Management, architecture/design and administration of all voice, video, and data network connectivity, for a 10,000+ user environment including:
• Voice, PBX’s, analog lines, circuits (PRI/ISDN 30,T1’s), CTI, IVR, COS, CMS, eCAS, Fax, call center/agent functionality and VoIP.
• Data Network, High-speed data network (Sonet and MPLS), WAN, LAN, VPN, WAN optimization appliances, Internet connectivity, Firewalls and Proxy Servers.
• Video, Fully immersive rooms, video end-points, desk top video clients, video content recording and scheduling.
• Implemented a and managed a NOC monitoring solution.
• Wireless, Blackberry, cell phones, and Cisco wireless LAN.
• Created and maintained SLA’s/KPI’s to support Internet, WAN and LAN availability
• Implement strategy to enable a VoIP pilot program and PBX centralization platform to support global call traffic and reduce long distance costs
• Completed a network redesign and implementation which produced savings of $4 million over a 2yr period, increased network redundancy and consolidated vendors.
• Lead global teams of 7 engineers and 20 network administrators that support 170 sites and a 1000+ node environment.

Networks and Communications Operations Program Manager

Confidential, Washington D.C.

• Contracted to the United States Mint as the operations manager of Voice, Video, high-speed data network (Sonet and MPLS) and WAN network with over 6,000+ users.
• Responsible for managing 12 system engineers and 2 project managers within the voice, video and WAN environment.
• Successfully achieved 99.99% on all Service Level Agreements as defined by contract for all areas of responsibility.
• Completed the timely and accurate delivery of all contractual and performance-based deliverables including monthly SLA measures, metric reports, technical evaluations, incident reports, and performance and status reviews.
• Lead initiatives/implementations that include IDS/IPS, VoIP, NAC, wireless LAN and video hardware installs.
• Assisted in changing a unsuccessful red program to a green prosperous/thriving program within 90 days.
• Implemented and managed a NOC and SOC.
• Attended monthly and quarterly contractual performance review and CCB meetings that provided details of my divisions’ performances and adherences to contractual measurements.
• Responsible for Risk Management for the entire US Mint program, which included plan development and implementation.

Telecommunications Program Manager/Consultant

Confidential, Madison, WI

• Contracted to the State Of Wisconsin-Department of Transportation (DOT) as consultant to manage their Voice Services statewide to all DOT offices, which consisting of 12,000 users with a focus on customer service.
• Researched and recommended emerging technologies to position DOT to take advantage of new applications and network efficiencies.
• Provided advanced consultation on enterprise endeavors including, Wireless Communications, Network Convergence, VoIP, Blackberries, VPN Remote network access and high-speed data network availability (Sonet, Dark fiber and MPLS),.
• Responsible for installation/set up and on-going operational support of 3 call centers using Cisco IPCC, Nortel Symphony and Call Center Anywhere that supports up to 300 agents.
• Provide direction and guidance by developing, maintaining, updating DOT telecommunication policies, procedures, guidelines, and statement of work documentation as they pertain to telecommunications.

Voice Operations Manager/Consultant

Confidential, Warren, MI

• Contracted to General Motors - North American Vehicle Operations (NAVO) as a team leader to develop and manage their Voice Services throughout North America with over 40,000+ users, in multiple locations throughout the United States, Mexico and Canada with a focus on customer service.
• Responsible for Video and PBX hardware upgrades, software upgrades, new installations, PBX/Video equipment warehousing/relocation, MAC coordination program and cable installations for a 30 site environment, which includes 9 call centers and 103 person staff (field techs, coordinators and project managers).
• Managed Confidential Data circuits and sonnet ring technologies for 30 sites.
• Responsible for the high-speed data network (Sonet and MPLS) connectivity for all plant facilities.
• Responsible for a $30,000,000 telecommunications operating budget
• Implemented large scale voice infrastructure improvement initiatives such as new/fork-lift upgraded PBX’s, Call Centers (Symposium, Nice and Cisco), Centrex services, video conferencing rooms, Octel voice mail, fiber cabling and system problem resolutions for large manufacturing sites with 3000+ users/per site.
• Developed and managed vendor relationships with SBC/Ameritech, Confidential, EDS and Avaya/Lucent/Cisco for project implementations, 24/7 operations, repair/break-fix situations and assisted in negotiating contracts.
• Provide technical support for voice applications and high-level repair issues in an enterprise environment.
• Created a process for bill audits associated with data/voice circuits and station services from billing statements, which saved over $3,000,000.00/year 2001, $1,500,000/year 2002, $1,200,000/year 2003, $1,700,000/year 2004 and $1,000,000/year 2005.
• Manage the operational side of Cellular phones for GM North America, which includes over 40,000 users and over 100 departmental coordinators, who maintain telecommunication accounts and services throughout GM.
• Created efficiencies, which saved over $2 million for 2002 and $1.3 million for 2003 with cellular services.

Account Manager

Confidential, Southfield, MI

• Responsible for the sale and design of telecommunication voice solutions.
• Created call voice plan solutions for small, Medium and Large enterprise offices
• Achieved %100 to quota every month.

Strategic Account Manager

Confidential, Southfield, MI

• Responsible for the sale, design and implementation of telecommunication data solutions for an assigned account module, which consisted of $10,500,000 in yearly revenue for Confidential &T for fortune 500 companies.
• Created data solutions using Private Line, Frame, ATM, Sonet Ring technologies, dark fiber and Managed Services (Internet, data equipment, network redundancy options).
• Controlled the top three accounts in my branch with a yearly revenue growth goal of $1,500,000.
• Achieved %100 to quota for the first two months on commission.

Account Executive

Confidential, Southfield, MI

• Responsible for the sales, design and implementation of telecommunication products and services specifically cellular, video, voice and data.
• Designed and implement Nortel PBX, Centrex, Polycom, Picture-Tel, fiber-optic cabling, Cisco, category 3 & 5 cabling and other various managed hardware solutions.
• Assisted in configuring and installing isdn (PRI&BRI) circuits, DSL, T-1 circuits, DS3’s, OC-48, 1mb’s and a multitude of other network provided products and services.
• Received top performer sales award for February, March, July, October, November 1998 and February, March, May of 1999.
• Maintain and developed relationships to increase the use of Ameritech products and services to new and pre-existing customer base.
• Created leads through cold calling and mass mailings.
• Generated over $5,250,000.00 in life cycle revenue for 1996-1999.