SUMMARY:

• A top - performing Management Systems Specialist credited with being a talented project planner and strong manager, with the ability to develop and train a competent and closely knit team.
• Assumes full personal responsibility for designing, organizing, modifying, and supporting servers and infrastructure systems.
• Powerful expertise in designing a system that allows all components to function properly together.
• Administer servers, desktop computers, printers, phones, personal digital assistants, smartphones, security updates and patches.
• Coordinate and communicate with all concerned stakeholders.
• Detail oriented and results driven systems administrator, experienced in multiple critical roles within technology-focused industries and organizations.
• Leader of system infrastructure development, hardware implementations, and process improvement with extensive experience in full life cycle project development and implementation projects on numerous scales.
• Subject-matter expert serving as a welcome addition to any business information technology team, with a demonstrated ability to deliver highly critical projects and data within tight schedules. Willing and able to function in any role necessary to ensure project success. Strong interpersonal and communication skills.
• Professionally dedicated individual with desire to develop innovative solutions that influence operational and strategic decisions while exceeding customer needs through technology integration.
• System Security Configurations, Project Management, Infrastructure Management, Problem Management, Change Management, Team Building, Technology Integration, Performance Optimization, Hardware and Software Installation.

TECHNICAL EXPERTISE:

Languages: PowerShell, Visual BASIC, Batch (CScript)

Hardware: Over 20 years of direct hardware experience with a wide range of products and platforms, Dell, HP, IBM, EMC, Wireless Networks, SAN, NAS. System and infrastructure monitoring.

Operating Systems: Windows Server 2003/2008/2012 , Active Directory, Windows XP, Windows VistaWindows 7, Windows 8, Linux, UNIX

Security Tools: MS SQL Maintenance, VMWare 5, LANDesk, ISS Site Protector, BindView 8.10

Software: Foundstone VMT, nCirlce, Nmap, Remedy, Symantec Anti-Virus, Backup ExecMicrosoft Office, Security tools and many other applications and utilities.

Communication: TCP/IP, SNA, PC3270, NETBIOS, RAS, FTP, SSH, etc.

Skill Set: System and infrastructure monitoring. Backup and disaster recovery of critical / sensitive/ confidential data. Risk management and planning. Security auditing and reporting. Vulnerability scanning. Documentation and administrative

PROFESSIONAL EXPERIENCE:

Confidential, Petersburg, FL

IT Operations Manager

Responsibilities:

• Maintain quality service by enforcing service standards; analyzing and resolving customer service problems; identifying trends; recommending system improvements
• Act as mentor to direct reports for problem resolution, project planning and implementation
• Responsible for procurement, installation and life-cycle maintenance of IT hardware and software (includes PCs, laptops, tablets, mobile devices, peripherals, servers, networking equipment, operating systems and other software)
• IT point of contact and accountable for the IT portion of new office setups, office expansions, etc. installation of voice/data communications solutions, Server, LAN and PC equipment
• Responsible for local IT vendor and contract management
• Technical and communications liaison to and from stakeholders and office key users for company communications, initiatives, needs assessments, etc.
• Ensure support team provides exceptional customer service
• Develop long and medium range strategic plans of IT infrastructure
• Act as Tier 3 support for help desk and infrastructure issues
• Work with IT leadership to create departmental budgets
• Provide technical leadership, clarity and direction for on-site resources and vendor teams
• Develop and update IT policies and SOP’s for infrastructure and support
• Develop and enhance team processes to increase productivity and client satisfaction
• Maintain status of high priority tickets and customers; reporting statuses to sponsor operational leadership

Confidential, Lakeland, FL

Systems Engineer / Administrator

Responsibilities:

• Support for over 50,000 servers, workstations and ATMs. Incident Management, Change Management, Root Cause Analysis, Systems patching utilizing SCCM, RDP, PowerShell, VMWare, IMM and other software tools.
• Process Improvement utilizing custom written Powershell and Batch scripts. Increase overall security compliance of systems by identifying rogue systems on the network and ensuring they are secured and patched.
• Recommend improvement for patching scenarios based on resources and available patch windows. Test patches in lab environment prior to implementation into production.
• Assist other teams with their security and patching compliance. Scanning of systems for security compliance status.
• Gather reports for management in regards to patching and security posture of all systems in the enterprise.

Confidential, Cary, NC

Incident Management Systems Engineer / Administrator

Responsibilities:

• Lead Server Support for Confidential . Incident Management, Change Management, Root Cause Analysis, utilizing HPSA, RDP, PowerShell, VMWare, iLO and other software tools.
• Manage Bridge Calls and Drive Incidents to Resolution.
• Support over 2000 kiosks for a major airline by engaging engineers, developers, Third-party vendors and personally writing security scripts, and patching of systems. Advised other engineers on security issues. Worked with Change Management to improve processes. Increased response time and up-time by 20%.
• Resolve AD, backup, IIS, VMWare, Exchange, DNS issues, storage, security issues and cluster issues, off-the- shelf and custom applications for Windows Servers.
• Trainer and mentor for new systems engineers in all facets of Incident Management, Problem Management and Change Management. Authored documentation to improve processes and procedures for superior customer support.

Confidential, Raleigh, NC

Server Support Systems Engineer / Administrator

Responsibilities:

• Worked with the Confidential, serving as Enterprise Administrator over 100 Windows servers and 6 UNIX/Linux servers providing consistent and constant up-time of 98% or better.
• Managed public facing websites and high availability applications in the Network Operations Center, serving as an on-call pager.
• Designed and built a VMWARE vSphere 4.0 environment from scratch. Led the testing and implementation of the LANDesk Project, serving as the Enterprise Security Administrator for over 15,000 Windows Desktops.
• Provided remote training for system administrators for LANDesk software and maintain Active Directory Domains. Patch Management.
• Conducted backups and restores of Novell File Servers, incorporating BackupExec across four different locations. Led as technical point of contact for all IT projects, security, upgrade paths and feasibility studies.
• Created server security lock-down procedures for Network Operations Center, while maintaining Enterprise Trend Micro Anti-Virus Servers.
• Researched and implemented new backup software solutions for the Network Operations Center, while managing Incident Management, Problem Management and Change Management. Server monitoring.

Confidential, RTP, NC

Security Systems Engineer / Administrator

Responsibilities:

• Provided support for the Environmental Confidential center, ensuring top level technical support for all Windows machines and servers, leading as technical liaison on test projects and various other projects as assigned, and serving as Bindview Administrator.
• Led IDS Administration, including sensor analysis, database backup and monitoring.
• Scripted and automated various systems tasks.
• Traveled to remote work sites to provide installation and configuration on enterprise security appliances and devices for disaster recovery, documenting all procedures. Provided support for other workgroups on a daily basis, s resolving all Windows and security issues as they arose.