SUMMARY:

• I have a strong background in customer service.
• I possess a broad range of technical experience as related to Microsoft products specializing in Desktop Engineering and system management.
• Good Problem solving skills, team oriented focus, relentless work ethic, and strong background in user training and support documentation.

TECHNICAL SKILLS:

• Windows 7
• Windows 2008
• Windows Server 2012
• Windows Vista
• Windows 2003
• Exchange 2016 -
• 2003
• SQL 2005-2016
• Citrix client/server
• Xendesktop 4-7.6 Xenapp 4.0, 4.5, 5, 6, 6.5,7.x
• Thin Client
• TCP/IP, IPX/SPX, DNS, WINS, DHCP, LAN, WAN, IP, FTP, Wireless Access Point, Firewall, Ethernet, Fast Ethernet, Gigabit Ethernet, FiberT-1, T-3
• BES
• Active Sync
• VMWare
• Virtual Box
• XenServer
• Acronis
• Symantec Ghost
• WSUS
• SMS
• Trend Micro
• Symantec EndPoint
• McAfee
• Evault
• Service Desk
• Remedy

EXPERIENCE:

Virtualization Systems Engineer

Confidential, Washington, DC

Responsibilities:

• Deploy, Implement, and Configure Xendesktop56 - 76
• Citrix Netscaler support, implementation, and configuration to include version 8.0-11.5
• Configure Deploy and Optimize Citrix solutions for multiple enclaves to support secret and top secret users.
• Deploy,Design, and Configure High Availability Solutions, for exchange, AD,sql, dfs,dhcp, and KMS
• O AND M Support for Vwmare View 5.2-7.x
• Provide research and planning for systems upgrades and enhancements.
• Server Patching and optimization
• High Availability Configuration, and Configuration Validation & Server Support
• Testing and deploying Virtual Storage appliances
• Azure Resource Provisioning and Security
• ESX 4.1-6.x integration and management

Citrix Senior Systems Engineer

Confidential, Washington, DC

Responsibilities:

• Plan, design and deploy XenApp 6.5 on classified network
• Deploy, Implement, and Configure Xendesktop56-78
• Citrix Netscaler support, implementation, and configuration to include version 8.0-10.5
• Configure Deploy and Optimize Citrix solutions for multiple enclaves to support secret and top secret users.
• Install, configure and administer multiple enterprise level XenApp farms.
• Provide tier 4 support for XenApp 4.5 and 6.5 farms
• Provide research and planning for systems upgrades and enhancements.
• Provide System Documentation, training, and insight for Citrix Best Practices.
• Thin Clients Deployment & Server Support
• Scalabilty Testing
• Testing and deploying Virtual Storage appliances
• ESX 4.1-5.5 integration and management
• Microsoft App-v application sequencing and testing
• Server build automation utilizing ESX and powershell 2.0
• Training Operations staff on Citrix support.
• Active Directory recovery, migration, and configuration for VDI support
• Sql server 2008r2-2012 support, installation, and configuration to include high availability and disaster recovery.
• Hyper-V 2012 testing to include hyper-V replica and Disaster Recovery.

Principal Citrix Systems Engineer

Confidential, Washington, DC

Responsibilities:

• System Design and Analysis
• Capacity Planning
• Infrastructure Modernization
• Citrix Access Gateway Enterprise Management, and Configuration
• Citrix Xen Desktop 5.6 deployment, and administration
• Thin Clients Deployment & Server Support
• Citrix Xen Server 5.6 Administration and Implementation
• Citrix System Design
• Citrix Server Administration XEN APP 4.5

Citrix Systems Engineer

Confidential, Rosslyn, Va

Responsibilities:

• Citrix Farm Creation
• Citrix Farm Recovery
• Citrix Server Administration XEN APP 4.0-5.0
• Citrix Access Gateway Enterprise Management, Installation, and Configuration
• Project Planning
• Thin Clients Deployment & Server Support
• Citrix Xen Server 5.6 Administration and Implementation
• Server Virtualization Using VMware 3.5, and Xen Server 5.6
• PKI Support
• Windows File Cluster Management
• Server Deployment Automation
• Cross Platform Support
• Server Build and Installation
• System Documentation and Analysis
• Server Recovery
• Group Policy Management
• Infrastructure Support
• System Design & Analysis
• System Configuration
• Technical Writing
• SQL Server Configuration
• Server Consolidation
• Server Image Deployment
• Citrix Server Management & Optimization
• Server Patching
• Lab Design, Deployment, Support, and Management
• Exchange 2010 Installation, Design, and Configuration
• Symantec Endpoint Manager Configuration and migration

Senior Citrix Farm Administrator

Confidential, Washington, DC

Responsibilities:

• Responsible for managing, maintaining, and supporting all Citrix Farms in a Windows Server 2003 environment.
• Advanced tasks for Citrix Server Maintenance, configuration and troubleshooting to include but not limited to the following; modifying load evaluators, resolving connectivity issues for dropped sessions, and troubleshooting application problems inside of Citrix farms.
• Citrix Farm Recovery
• Citrix Server Administration XEN APP 3.0-4.5
• Edge Sight Server Management and Resource Monitoring 4.5 and 5.0
• Citrix Access Gateway Standard Management, Configuration,
• Windows Server 2008 Deployment using consolidated server image
• Project Planning
• Proof of Concept for Xen Desktop 3 And Thin Clients
• Citrix Xen Server 5.5 Administration and Implementation
• Server Virtualization Using Hyper V, VMware 3.5, and Xen Server 5.5
• PKI Support
• Windows File Cluster Management
• Server Build and Installation
• System Documentation, Analysis, Technical Writing for Citrix Infrastructure
• Server Recovery using Systernals 2007, and IBM R.S.A, and D.R.A.C
• Server Build Image Consolidation using sysprep and WDS
• File Server Migration
• Printer Cluster Support
• Group Policy Management
• SCOM 2007 support and resource monitoring
• Windows 7 Deployment utilizing SysPrep and Xml Files
• Desktop Image Consolidation utilizing Acronis Universal Restore

Senior Systems Administrator

Confidential, Alexandria, VA

Responsibilities:

• Tier 1-3 Support.
• Desktop Engineering Tasks to include Image Creation for Desktop\Laptops, Software Installation Documentation, WSUS Server Synchronization
• Blackberry Enterprise Server Support with content management
• Exchange 2007 Administration and server implementation
• Server 2008 deployment and automation with the use of answer files and server image for multi vendor platforms. and resource management
• Citrix Farm Design
• Server Virtualization, VMware Esx 3.5 resource management
• Workstation and Server Configuration Management
• Windows File & Print Clustering
• McAfee E.P.O & H.I.P.S monitoring and management.

Systems Engineer

Confidential, Arlington, VA

Responsibilities:

• Responsible for managing, maintaining, and supporting all Citrix XPE 4.0 Farms in a Windows Server 2003 environment.
• Advanced tasks for Citrix Server Maintenance, configuration and troubleshooting to include but not limited to the following ; modifying load evaluators, adjusting idle sessions timeouts, resolving connectivity issues for dropped sessions, and troubleshooting application problems inside of Citrix farms.
• Configure and maintain ACS AAA servers for Cisco secure remote access devices.
• Use of VERITAS High Availability & Clustering to including the following resources;
• Exchange, Blackberry, SQL, Evault, and File Shares.
• Recovery of damaged clusters and repair of GAB configuration file.
• Create/Modify accounts and groups in Active Directory, to include management of Exchange Mailboxes, Distribution Lists, Public Calendars, Domain Controller recovery, etc.
• Monitor network resources thorough the use of M.O.M 2005.to include but not limited to Exchange, DFS, Evault, and Symantec Antivirus.
• Blackberry Enterprise Server Cluster Management.
• Create end user & service accounts.
• Sql Server 2000 instance management thru Enterprise Manager 2005.
• VMware Server Virtualization, cloning, migration and Deployment.
• Server firmware and OS patching for security, and criticality updates.
• Repair down servers using HP I.L.O, and Raritan Command Center
• DHCP Scope Creation and Activation.
• PKI, Biometrics, and Middleware server support.
• Manage, Update, and Maintain NTFS,DFS Shares.
• Troubleshoot applications and service problems from windows server logs.
• Enforce uniform environment thru the use of Script Logic and Group Policy.
• Assist other components with repairing connectivity or configuration problems related to firewall, dns, domain resources, and ftp.
• Assist in resolution of problems not resolved by Tier I/II.

System Administrator

Confidential, Arlington, VA

Responsibilities:

• Assist customers thru phone or web based request on desktop computers, windows applications, and black berry mobile devices.
• Contact Cingular as needed for verification of international cellular service. Perform wireless enterprise activation and desktop activations. Regeneration of encryption keys and wiping of blackberry devices for device returns. Served as liaison between system users and technical support group.
• Troubleshooting defective network hardware. Reset network passwords, test and troubleshoot networking problems.
• Troubleshoot report connectivity problems. Assist users with establishing remote connections thru Cisco VPN using multiple networking technologies to included LAN, WAN, WAP, and Cingular 3g wireless cards. Confirm functionality of wireless devices before deploying to customer.
• Manage and update SMS server for monthly patching.
• Coordinate patching of all servers on Enterprise domain.
• Perform as a technical specialist and diagnostician for user problems responsible for troubleshooting and problem solving.
• Assist in development of Windows Vista deployment and software testing.

System Administrator

Confidential, Washington, DC

Responsibilities:

• Manage, service, support Citrix, and Windows Terminal, File and Print Servers Performed system maintenance programming.
• Responsible for adding end-users to various platform servers, such as; Blackberry, Exchange, File, and Printer servers.
• Monitoring networking and Windows 2003 server platforms performance, for both the Civil and Civil Rights divisions. In addition to, planning and monitoring of Windows NT and XP operating systems platform implementation.
• Create, and restore user email accounts. Update & Create Distribution lists in Exchange 5.
• Created end-users accounts, granted rights and permissions, unlocked, deleted and disabled account using Active Directory.
• Manage and update workstation security logs.
• Perform Quality Assurance for account creation and deletion. Utilize Exchange ExMerge to ensure deleted accounts are successfully archived.
• Manage and help build tape archive for network backups using Arc Serve 2000.
• Assist customer with establishing VPN connection using Nortel Extranets Software\Citrix \Sprint \Remote Desktop Connection and Secure ID token. Assist customers with configuring personal firewalls, and trusts for VPN network.
• Responsible for researching problematic networking, software, and security issues.

Technical Assistance Representative

Confidential, Silver Spring, MD

Responsibilities:

• Provide day-to-day technical assistance to users via the telephone on cable boxes, modems and PC's.
• Deploy newly imaged workstations.
• Join machines to domain.
• Inventory and Organize legacy workstations and peripherals.
• Configure and install PC's/laptops for onsite staff.
• Install various software applications for onsite staff and guide users step-by-step in software installations over the telephone
• Assist users in understanding the functions of their service and equipment.
• Ensure that unresolved problems are escalated to the next level.
• Input customer requests and information into the Tracking System.
• Provide follow-up information for users if necessary.