SUMMARY:

• My relevant qualifications including 3 1/2 years working for Verizon Business Services supporting Big Data Clients Nationally/Worldwide. Of note with my most recent position as Engineer Specialist - Client Services Associate for Verizon Business in this role, I was responsible for day to day feed & care of VM / Blade Servers and Hosted Applications located in remote Data Centers Worldwide.
• Using vSphere Operations Management and Virtual SAN for cluster server management. Following the ITIL practices in the Security Operations Center pre-change validations, using SCOM 2007/2012 creating patch packages to push emergency patch's and the normal change management, monthly patching. Regularly working with both software and hardware Vendors in troubleshooting root cause analysis and contributing to solution documentation “Run Books” and (SOP) Standard Operating Procedures.
• During my tenure, I worked on resolving conflicts in the data store between the MS SCCM / IMPACT Alarms Monitors into Ticket Management system which resulted in cutting in half the false positive ticket generation.
• Extensive support and experience with mixed Lync 2010 / 2013 environments using PowerShell for managing the Active Directory and the use of Confidential ’s.
• These were Global environments with offices in 33countries and over 160k employees. We supported over 50k seats of Instant Message/Presents and 15k seats of Voice & Video. Another Nationwide client environment which required HIPAA compliance using Cisco CUCM supporting more than 10k users nationwide in both call centers and remotely.
• I have experience in analyzing, designing, testing, implementing LAN/WAN environments, and other data / VoIP systems. I have participated in the ISO 9000/9002 Projects for initial compliance and subsequent yearly audits; and in yearly Sarbanes Oxley audits, PII / HIPAA compliance.
• I have successfully planned and executed multiple projects working closely with vendors and management staff to control costs while achieving highest level of service with the least impact of day to day operations on to the end user’s and the business.

TECHNICAL SKILLS:

• NetApp / EMC
• VSphere / Vcenter
• VMware ESX 4 ESX 5
• Infortrend RAID watch, SAN watch, QLogic SAN Surfer
• SAN Melody 1.4 & 2.02
• HyperV
• Windows Server 2003
• Windows Server 2008
• Windows Server 2012
• SMS 1.5, 2.0
• SCOM 2007, 2012
• SCCM 2007, 2012
• SQL 2008 Clusters & Geo Clusters
• Linux Ubuntu 14.4 / 16.4
• Lotus Notes
• Exchange 5.0, 5.5, 2000, 2003, 2007, 2010
• Lync 2010 / 2013 / Skype
• IBM SameTime
• BES Servers
• Backup Exec. V.8, 9, 10, 11D
• Netbackup v. 5, 6, 7
• Arc Serve Backup
• Cisco BBSM
• Cisco Catalyst
• Netscreen Remote
• CheckPoint VPN
• Cisco CUCM
• Nortel Meridian 3.0 Option 11
• InLine Direct Voice Mail
• Fujitsu Phone Switch
• Symantec Antivirus v.6-10.2
• Endpoint
• McAfee Antivirus
• AVG
• Symantec Ghost
• MicroTrend
• Panda Security
• View Now / VNC / RDP
• Citrix MetaFrame 1.8 / XP / Presentation Server / XenApp
• Citrix Assist
• Juniper Junos Pulse
• HP Openview
• Dell Openmanage
• IBM BigFix
• Kronos Time Keeper
• Delphi
• PayChex
• Guest Ware
• Check Free RCM
• Confidential (PMS)
• Sage Mas 90 / 200
• Rio Grande POS
• Micros POS
• OpenTable
• Windows XP, 2000 Professional, Vista, Windows 7-10

PROFESSIONAL EXPERIENCE:

Systems Engineer

Confidential, Washington, DC

Responsibilities:

• Design, implement, configure and support the systems needed to manage an enterprise AD infrastructure.
• Design, implement and configure the and upgraded the Domain & Forest levels from 2003 to 2008 R2 to better leverage & secure a Multi Forest / Multi Domain Global Enterprise environment
• Configure SCOM and SCCM 2007 & 2012
• Create training material(s) to provide to the customer on all solutions implemented
• Create standard operating procedures on all solutions implemented
• Experience working side-by-side with customer personnel in an advisory, support and training role
• Experience supporting test lab implementations, including developing Systems Acceptance Tests
• Research, evaluate, and remain current on emerging tools, techniques, and IT technologies
• Experience contributing to SDLC system documentation according to ITIL v.3 best practice

Systems Engineer

Confidential, Richmond, VA

Responsibilities:

• Build VMware lab environment for test deployment of RES1 Software Suite.
• Create security groups for patch deployments
• Implement software and hardware control lists
• Monitor traffic inbound/outbound to create white lists

Tier II Engineer

Confidential, Ashburn, VA

Responsibilities:

• Big Data management VMware ESX 4.x 5.x hypervisor across HPE Blade & Cisco UCS blade servers using both NetApp & EMC backbend’s.
• Created powershell scripts to audit servers and services.
• Use SCCM 2007 / 2012 to monitor alarm thresholds.
• Use SCOM 2007 / 2012 to deploy patch management.
• SCOM Patch Package creation & Validation
• Implemented Change Management following ITIL v3 Standards.
• Support MS Lync2010/13 tied to Exchange 2010 profiles through LDAP with over 50k seats worldwide and an additional 15k seats of Voice & Video Conferencing.
• Active Directory Management through Confidential ’s with both GUI & PowerShell.
• Support HIPAA/PII environment of Cisco CUCM supporting users in both call centers and remotely.
• Administration of Genesys Call routing including CCPulse, CMA, NICE, OpsTel and RightFax.
• Support of both State & Federal contracts I am familiar with DoD 8570.1 compliance.
• Remote administration of several multi-domain forest environments.
• Wrote SOP’s and Troubleshooting documentation for various client environments applications.
• Actively resolve Global issues in LAN & WAN environments working with Vendors, other support personnel, Management & end users.

Systems Engineer

Confidential, Herndon, VA

Responsibilities:

• Managed user profiles and groups through Confidential ’s, Active Directory and Exchange 2010 of a Multi Domain Forest environment spanning 4 locations & over 200 hosted Websites.
• Managed the physical equipment move with 60+ Servers, PC's printers & other network devices, from one building to another prior to building renovation.
• Built an eFax solution tied to Exchange 2010server through LDAP migrating 20+ physical Fax Devices/DID Lines to an electronic format. Managed efax groups and secure fax solution for HIPAA compliance.
• Built a new print server migrating over 80 separate printers into a centralized print solution with less than 50 print devices. This solution was estimated to save over $100k annually through reducing cost of supplies & service contracts.
• Worked with all department heads in finding solutions to existing document management procedures of paper in Filing Cabinets, moving toward streamlining an electronic records retention system CMS Technology.
• Wrote and conducted workshops and training labs including quick reference guides for the new eFax and CMS document management processes.

Computer Network Consulting

Confidential, VA

Responsibilities:

• Assessed client needs and recommended hardware and software upgrades.
• Managed User accounts Moves, Adds & Changes including Exchange and BES connectivity
• Built Win2003 & 2008 Small business servers, deployed new WinXP, Vista & Win7 workstations.
• Managed migrations between web hosting providers.
• Built Websites for E-Commerce & implemented SEO to drive web traffic.
• Created Backup strategies and restored data.
• Traveled to multiple client sites, managed time lines and conflicting schedules to address client needs.
• Configured Cisco & Sonicwall Firewalls and Wireless Access points.
• Installed VPN’s and did remote support.

Network Engineer And Consulting Manager

Confidential, Alexandria, VA

Responsibilities:

• Built Win2003SB Server & XP workstations.
• Implemented migrations from Win2000 & 2003 Servers to Win2008 Server platforms.
• Migrated Exchange 5.5 to Exchange 2003 and Exchange 2007 platforms & and BES.
• Deployed applications through Terminal Services and Citrix Presentation Server.
• Consulted with clients for upgrades to network and computer systems.
• Traveled to multiple client sites daily, managed time lines and conflicting schedules to address client needs.
• Configured Sonicwall Firewalls and Wireless Access points.
• Configured vLAN's for phone, Data & Wireless networks.
• Deployed Zenith NAS devices and restored Servers to bare metal.

Sr. Network Engineer

Confidential, Arlington, VA

Responsibilities:

• Managed SAN equipment coordinating migration from Win2k platform to Win2k3 of Mirrored configuration.
• Upgraded from DataCore SAN Melody v1.4 to v2.02.
• Replaced aging JBOD hardware with 12TB of new drive space, using both Fiber Channel and iSCSI Technology with Hot Failover to disaster recovery remote site.
• Consulted on project scope of creating a Citrix Presentation Server based. Tele-commute service for 150+ users in a 3 region area spanning North America.
• Worked with vendors & management to create proposals for above projects.
• Upgraded Symantic AV servers and clients from v9.0 to v10.2 across 4 campus locations.

Director of Information Technology

Confidential, Washington, DC

Responsibilities:

• Coordinated server room reconfiguration. Built new Application, Terminal & Print Servers and migrated data from Novell to Windows Servers.
• Managed Exchange 5.5 Server with over 400 users local and remote including and BES accounts.
• Implemented Exchange upgrade project from 5.5 to Exchange 2003
• Supported the Renaissance North America Regional Executive Team.
• Participated in yearly Sarbanes Oxley compliance audits.
• Managed transition and Implementation of CISSP Compliance Standards.
• Implemented new hardware rollout to all departments in conjunction with new application Server deployment.
• Performed troubleshooting for network problems on deployed desktops / laptops.
• Created security groups, locked down desktops, supported remote users.
• Worked with vendors to interface various applications with Property Management System.
• Wrote LSOP's to implement standards at property level, which were later adopted by other properties.
• Implemented over 50 new Corporate SOP's having to do with Business Continuity, Hardware, Software, Security and Support.
• Edited multiple databases for CISSP and PCI compliance.
• Coordinated with vendors and contractors for installation of new $500k Nortel phone switch.
• Wrote 1, 3, 5 & 10yr Confidential technology budget plans.

Systems Administrator

Confidential, Walnut Creek, CA

Responsibilities:

• Supported 5 Citrix & 17 Application / File Servers, Domain Controllers
• Managed 600+/- user accounts supporting 7 locations in 3 states.
• Participated in yearly Sarbanes Oxley compliance audits.
• Collaborated with outsourced support vendors for remote locations.
• Worked with outside support provider with ongoing maintenance agreements.
• Migrated from Windows 98 & NT4 to Windows XP / 2000 Active Directory.
• Created and managed security & group policies.
• Participated in grand opening of Confidential Property a combined venture with Confidential International.
• Worked extensively with software vendors to interconnect products and applications.
• Worked with Guests and their IT support to resolve VPN, Firewall issues.
• Managed Nortel Option 11 phone system including moves, adds & changes of mailboxes & groups.
• Implemented support and user security request process for tracking.