System Administrator Resume Fort Belvoir, VA - Hire IT People

SUMMARY:

IT Specialist with over 15+ years of experience of customer support across a variety of settings including federal government, private industry, and healthcare
Current Department of Defense (DoD) Secret Security Clearance
Eligible for Top Secret (TS) Security Clearance

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

System Administrator

Confidential, Fort Belvoir, VA

Responsibilities:

Managing multiple servers
Patch management
Develop current trends and performance reports on usage and systems problems to brief senior management and inform IT procedures
Remediate vulnerabilities
Conduct security scans, continuous analysis, and patch systems and manage network rights and client access to maintain secure procedures and tools
Develop and manage SharePoint site to facilitate document sharing and communication among clients
Resolve customer - reported issues through attention to detail, research/ analysis, and quality service delivery

LANDesk Administrator

Confidential, Bethesda, MD

Responsibilities:

Provide installation and configuration, maintenance, and customer support for approximately 10,000 clients including high rank officials
Perform asset management, server maintenance, and software deployments (LANDesk, Windows server 2008, VMWare)
Develop current trends and performance reports on usage and systems problems to brief senior management and inform IT procedures
Administer domain objects, migrate user data and mailboxes (Active Directory and Active Roles Server)
Conduct security scans, continuous analysis, and patch systems and manage network rights and client access to maintain secure procedures and tools
Develop and manage SharePoint site to facilitate document sharing and communication among clients
Implement advanced Windows OS troubleshooting and analysis (Windows 7/8)
Resolve customer-reported issues through attention to detail, research/ analysis, and quality service delivery

IT Specialist III

Confidential, Bethesda, MD

Responsibilities:

Provided tier III customer support for over 4,000 users in a Windows 7 environment and on-call support for critical clinical information systems
Performed problem analysis, resolution of application and hardware issues relating to laptops, desktops, printers, servers, and communication devices
Administered domain accounts (Active Directory/Exchange and Active Roles Server)
Responded to IT support requests for a wide range of hardware and software including but not limited to Windows 7/8, Microsoft Office 2007/2010, VMWare, ActivClient, and McAfee Antivirus
Administered centrix and CHCS user accounts
Provided on-call support for critical clinical information systems

IT Specialist III

Confidential, McLean, VA

Responsibilities:

Provided tier III customer support for over 6,000 users in a mixed Windows Vista/7 and Novell environment
Administered domain accounts and implemented security policies (Active Directory/Exchange, Netware, and Exchange)
Addressed network connectivity issues (Cisco), supported VPN client access, administered certificates, and deployed remote software
Distributed McAfee clients and updated virus definitions
Managed communication devices (Blackberry), pushed software policies, and updated profiles

IT Specialist II

Confidential, Somerset, NJ

Responsibilities:

Performed local and remote support for approximately 600 employees in a Windows XP/Vista environment
Trained clients on advanced usage of Windows OS and proprietary applications
Facilitated consultations between customers and systems engineers
Responsible for IT procurement, liaison with vendors, and ordering of supplies

IT Specialist I/II

Confidential, Bridgewater, NJ

Responsibilities:

Provided tier I and II customer support for approximately 500 users in a Windows and OSX environment
Fielded helpdesk calls associated with hardware and software issues
Tracked, responded to, and made recommendation as appropriate for user issues
Resolved network access and connectivity issues
Provided local and remote VTC support for users and resolved communication avenue (projector, video teleconference, and telephone bridge) issues