PROFESSIONAL EXPERIENCE

Confidential

• Needle Gun, sand and painting
• Trained in fire, abandon ship and Damage control drills
• Worked aloft using harnesses and JLG
• Participated in delivery of fuel, water, cargo and supplies to Naval vessels
• Performed daily soundings and provided levels to required departments

Confidential, VA

• Installation of Audio Video Projector Systems and Screens for Houses of Worship
• Custom computer systems for Audio Video Media Specialists
• Weekly Recordings of Worship Service, Distribute via Internet and DVD media
• ProShow Producer Software used for custom videos for Houses of Worship
• EasyWorship Software used for video distribution to multiple video projectors and LCD Screens
• Installation of CCTV camera systems, setup and trained end users for web access and monitoring
• Small Office network setup, configuration and maintenance
• Repair and maintenance of home computers, printers, scanners and various software applications
• Specialized in removal of Viruses, spyware, malware, adware and various threats
• Training conducted monthly for Audio\Video team on video production, audio mixing for Sunday Services, plays, concerts and drama productions

Confidential, VA

Technology Technician

• Troubleshoot Microsoft Office products/ Internet and Browser usage/Basic Operating system/Networking/Hardware
• Dukane Intercom\Paging system technician
• Installation, maintenance and configuration of Epson network Video Projectors
• Altiris deployment console experience
• Reset passwords & Create user accounts (System Administration)
• Provide remote support for various remote locations and users.
• Interact with other groups within IT to restore service and/or identify and correct core problems.
• Utilize Help Desk database for tracking and reporting of all electronic inventories
• Made recommendations concerning new hardware & software needed to achieved desired results
• Conduct configuration of Microsoft Windows OS and Google Chromebooks
• Conduct configuration of Microsoft based software.
• Conduct configuration of network printers.
• Resolve network connectivity issues.
• Removal of adware, spyware, malware, viruses and various malicious threats on desktop and laptop computers

Confidential, West Chicago, IL

Responsibilities:

• Installation and rollout of new computer systems
• Inventory of computer systems
• Setup and testing for new servers, desktops and laptop computers
• Installation of various software applications and configurations
• Provide constant updates to management staff concerning time schedule

Confidential, NJ

• Removed outdated phone systems in classrooms to mount, install and verify connectivity of new phone systems in classrooms and offices
• Interacted with other members within deployment team to restore service and/or identify and correct core problems.
• Resolved basic network connectivity issues

Confidential

Help Desk Analyst

Responsibilities:

• Provided courteous, prompt and complete resolution of difficult end user issues relating to any deployed hardware or software
• Provided system maintenance including configuration, deployment and testing (software, patches, service packs and hotfixes)
• Entered the problem resolution into a help desk tracking software database
• Identified, researched, troubleshot and resolved advance issues related to passwords, security, email, printing, workstation operating systems, network infrastructure and permission issues
• Assisted the Service Desk Manager in making recommendations of improvements to computer hardware and software
• Provided periodic preventive maintenance of technology equipment including cleaning of workstations, printers and peripherals
• Prepared and maintained documentation on procedures for distribution to fellow team mates
• Managed large projects at the request of the Service Desk Manager
• Trained, mentored, and supported Help Desk Level I and II technicians
• Troubleshot Microsoft Office products/ Internet and Browser usage/Basic Operating system/Networking/Hardware
• Demonstrated effective time management, general business knowledge, and strong customer service skills
• Reset passwords & created user accounts (System Administration)
• Provided remote support for various remote locations and users
• Interacted with other groups within IT to restore service and/or identify and correct core issues
• Conducted configuration of network printers
• Resolved network connectivity issues
• Installed and tested new Cat - 5,6 and fiber optic cabling

Confidential, VA

Help Desk Analyst

Responsibilities:

• Troubleshot Microsoft Office products/ Internet and Browser usage/Basic Operating system/Networking/Hardware for Navy personnel and contractors
• Remote installation and configuration of Citrix applications
• Blackberry phone setup and configuration
• Reset passwords
• Provided remote support for various remote locations and users
• Conducted configuration of Microsoft based software including SharePoint and Outlook
• Conducted configuration and connection of network printers
• Resolved network connectivity issues

Confidential

Sr. Help Desk Analyst

Responsibilities:

• Provided technical support to level 1 technicians
• Used and accessed database log of all cases
• Assisted Human Resources with pre-screening potential candidates job fairs
• Scheduled and interviewed potential candidates for call center technicians
• Assisted training department with new employee orientation and technical training
• Coordinated OJT for new employees coming out of classroom training
• Conducted weekly New Product Orientation for technical team
• Assisted management staff with employee technical evaluations and achieving team benchmarks