SUMMARY:

• An accomplished IT Senior Operations Center Professional with over 20 years of experience in Command Center, Computer Operations, Network Support, and Desktop Support experience.
• Extensive and progressive computer/networking operations experience in a large Global Data Centers with a mixture
• Enterprise computing environment which included Novell, Active Directory (AD), Wins NT/2000/2003/XP/Win7 - 2010I-Series
• Midrange, Mainframes systems and Windows Server 2003, 2008 R2, etc..

TECHNICAL SKILLS:

Servers: IBM ESERVERS HP Servers PROLIANT HP Openview Storage TEK IBM 3494 Data server WAN technology - T1 DS3 Cisco Networks 3570 MAGSTAR Tape Library Sniffer analyzer Windows 2003 Server IP subnet topology NT Server 3.5 - 4.1 Hitachi SQL Server 6.5 -2005 Windows 2000,2003, 2008 R2 Server MS Exchange 5.5/6.0 SURESTORE 2/20DLT-8000 Library SAN Compaq Modular Data Routers AS/400 - 200 - I-SERIES 8x

Operating System: Sun Solaris Oracle 9g-10g Novell V2.2 - 5.1 SQL Developer OS/2 2.2-4.0 WARP MVS OS/390 IBM Data Stage XML Schema Regatta ODBC z/OS HMC Red Hat Linux 8.0 IBM Data Stage WebSphere Web Logic Apache Server Tom Cat Services AIX VB Scripting Tandem INFORMATICA ETL Framework Wins95/98/NT/2000/2003/ XP/XP Pro/Win 7

Applications: MS Office 2000/03/2007/2010 Symantec- Ghost 2000 Antivirus Corporate CITRIX - Go to My PC Gateway Tivoli End Point MARUMBA VPN Net Fusion NETSTAT Instant Messenger Spectrum - Intrusion Detection MS Office 2010 Suite Access DSVIEW VERITAS - Net-Backups Auto Operator BRMS ARCSERVE Symantec PC anywhere Remedy Lotus Notes ITIL-Service Now AUTOSYS 4.5 & R11 CA Scheduler Agent- CA 7 &-11 Crystal Enterprise Reporting PEOPLESOFT 6.1 - (GL Data Warehouse) Interwoven SharePoint 2010 Work Site Manager Lawson NetIQ - Apps Manager (IFL) Omni Station (Trade Plus Pay) PROTEGENT - PTA AML NSM Clarity NDM WMQFTE Service Center (Peregrine) Star Team I-Manage Putty Legacy - APPS Remote Desktop & Console Cisco Any Connect XML Schema

AS/400 Specific Applications: RPGLE RPG IFL CL CLP OS400 Query400 SQL400/ RPG400 DB2 DBU50 MQ-Series MS-SQL BRMS MIMIX ODBC OS Director Power Image (SUNGARD) SNA Robot Scheduler NDM Connect Direct MKS Implementer HMC

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

ACOE Systems Engineer II

Responsibilities:

• Responsible for programming, trouble resolution, operations and maintenance of systems, applications and equipment used in the provisioning and delivery of Interactive Services.
• This includes all provisioning servers, video-on-demand server and storage arrays, reporting databases, entertainment and information applications, back-office integration systems, and monitoring and management tools. Additionally functions were operating system performance, database performance and optimization, automation through scripting as well as monitoring through scripting.
• Providing Tier 2 and Tier 3 support for the resolution of outages and service impairments in a 24x7x365 operation for the assigned shift.
• Served as expert for assigned applications. Configure, program, document, install and maintain UNIX operating systems (Linux, Solaris).
• Authorized system upgrades based on evaluation and testing and release cycle following the approved Confidential Change Management Process (Cisco, ARRIS, Etc)
• Provided systems and applications support which includes MAS, mADM, AMS and MBMS and engineering for the Sun Solaris platform and Linux based platforms. A combination of advanced systems administration and systems engineering.
• Utilized knowledge of PERL and C programming; Configured, installed and administered a variety of UNIX services which including multiple server application programs.
• Maintained scripts and programs to perform system administration tasks such as system error reporting, backups, utilization rates, and capacity, security checks, etc.
• Manage performance, reliability and security on UNIX systems.
• Served as an expert for assigned applications. Configure, document and maintain applications.
• Specific supported applications and maintained included: Scientific Atlanta DNCS, Application Server, TED Server, XOD Server/MAS, BIG/TSB, set top box, CableCARD devices, Tandberg/Mystro BMS, Tandberg AMS, Tandberg MediaPath Catcher, Storage Array and all associated devices and components.
• VOD & XOD content servers and monitoring servers. Performed software upgrades including troubleshooting and repair to applications running on the above devices in a manner consistent with Confidential 's change-management procedures. Maintain video source mapping, content encryption, and channel lineups for digital services.
• Maintained Video on Demand and Pay Per View offerings, including special event and special interest programming packages.
• Authored, maintain and analyze reports for storage capacity, system capacity and reliability.
• Updated and maintained manual and computerized logs and records in accordance with Federal, NY State, and Local Government and Confidential Engineering requirements.

Confidential

Systems Analyst - CSOS/CSEB - System Operations Support

Responsibilities:

• Duties included - Monitored Asset Management Applications which include: ASSURENET, Confluence, RECONNET, TCONNECT, Interwoven, DLP ORCHESTRIA - Journaling emails, Investigation - Review Queue, IM and email investigation & Standard Search procedures.
• AML - Anti Money Laundering - Prime Compliance Suite is a product suite that is primarily comprised of five modules. BSA, EDD, OFAC, Legal Reporter and Training Reporter BSA Reporter
• Executed and triage Mainframe CICS job stream.
• Utilized AUTOSYS, GENTRAN, Mainframe CA7 - 11.
• Monitored Man Pages and expedited Interwoven - IManage 8.5 installments
• PTA 4.1 - PROTEGENT: Assisted in Upgrades, deployments and support of Production Support Projects within an ETL frame work.
• Streamline and Optimize Development Implementations for application role outs from UAT to Production.
• Assisted System Administrators, Project Manager, Business Analysts, QA’s and Development Team
• Performed Analysis of production Application Integration end to end within an Enterprise environment, UNIX, Oracle, etc.
• Worked Development DDOC on releases to identify enterprise toolsets, application monitoring, and technology strategy.
• Collaborates with Infrastructure teams to ensure consistent software and infrastructure stability by using Load balancing protocols,
• Reviews and recommends new features as well as technologies for multiple applications.
• Ensured all compliance regulatory requirements for users were met and kept under SLA guidelines.
• Monitor day-to-day servicing of Trade file delivery to ensure that objectives & SLA were met.

Confidential

PSE Support Technician

Responsibilities:

• Deployments of Windows 7 on new Confidential Laptops for Global Sales Representatives (PSE Project)
• Ghost Images re-deployment of Windows XP & Windows 7 on Confidential Laptops T400, T410, T420, X201 & Desktops etc. Deployment of Mac Book Pro I5 & I7 laptops 15” & Apple IPAD’S to Senior Level Executives & Lowe’s .Net Infrastructure Division to support Google environment. Standard Snow Leopard 10.6.7 Image..
• Expedited timely deployment of software packages
• Utilized Remedy ticketing systems for change requests and break/fix troubleshooting.
• Provided QA on Inventory Control materials, Stocks & deployments.

Confidential

Desktop Engineer

Responsibilities:

• Monitored and utilized Microsoft Windows application processes, security registry, file read and writes. Utilized Microsoft Application Compatibility Manager Toolkit - Analyzer, HP-Open-View Service Center v6.2, in a production environment to filter and analyze Windows XP SP3 files. Converting platform to Windows 7
• Researched application failures & supplied solutions with Process Monitor (sysinternals), (Regmon, & Filemon) to correct any issues while testing in VMWARE environment, per scripts.
• Utilized expertise in tracking & finding Windows file system errors. Documented Issues and provided solutions. Produced application reports for review during development & testing.
• ALTRIS & LAN-Desk Management for security scans & for Desktop Management for software deployment.
• Symantec Endpoint Protection used for Antivirus- Malware and Spyware.

Confidential - Richmond, VA

Systems Operations Engineer

Responsibilities:

• Provided Infrastructure Data Center support, monitoring, and break/fix triage in IT Production Operations. OS/400 levels - V5R4
• Participate in design, development and implementation of systems engineering activities such as designing hardware configurations, maintaining operating system components, configuring and administering system parameters, providing technical support, supporting disaster recovery operations, and programming system controls.
• Utilized Peregrine (Service Center 6.1), Remedy, Remedy One and Maxamo ticketing system.
• Utilities include OPS Chat, Microsoft Office Communicator (MOC), Tivoli Business Systems Monitor, e-Support, e-News, e-Workplace, Microsoft Live Meeting, Flag cape, Site scope, Remote Desktop Connection, Trout IT Portal, Symantec PC anywhere, Net backups, Administrator Console, Apps. Monitored the Inventory Tool (AIT), IT Master Calendar, PCX-NETIQ, etc.
• Utilized Tivoli for monitoring multiple I-Series and P-Series environments.

Confidential, New York, NY

IT Operations Analyst

Responsibilities:

• Managed and supported the structural integrity for Teachers Insurance and Annuity Association College Retirement Equities Fund Data Center in a 24x7x365 environment.
• Distributed Enterprise AIX Multi LPAR platform: UNIX, Sun Solaris, Linux Red Hats 9g-10g Synergy - Seibel, Windows 2000, 2003, SQL servers, NT Servers Oracle, REGOTTA, REXX - Z/OS, and IBM I-Series-OS/400. Supporting IBM AS/400 I-Series models: (740, 820, 890, and i5-595 with Dual HMC’s) at numerous OS/400 levels - OS/400 V2R1-V5R4 with a tier 3 role. Specialized in reducing firm’s degrees of severity affecting the company SLO - SLA.
• Windows 2000, 2003. Administrator responsibilities: Assigning AD group policies to end-users.
• Supported Citrix Access Gateway Metaframe - XenDesktop, XenApps, and Argus. Utilized to assign appropriate AD groups and users during company Netscaler application deployment, intervention, and during meetings to access production applications
• Deployment of applications via Tivoli, Assigning security permissions and shares, troubleshoot
• DNS problems notification, NETVIEW monitoring for customizing with Tivoli End Point alertsFile synchronization & MIMIX Replication &. Data Groups Manipulated various communications protocols like VTAM, SQL Queries, NDM, Connect Direct, VM-ware, Enterprise SNA traffic, WS FTP Pro, NT Scheduler, TCP/IP, UNIX - KSH and VB Scripting
• Data Center developmental and supportive experience within Enterprises Distributed platforms include: AIX, UNIX Synergy, Seibel, Web Sphere, Sun-Solaris Oracle 9g-10g, Linux Red Hat, Mainframe, Mid-Range AS400: OS/400 - I-Series, Z-Series, Wintel, Windows NT, 2000, 2003 platform. HP, IBM servers, and Trading Floor Desktop workstations
• Supported the IBM E-SERVERS, HP servers, PROLIANT servers, Dell servers, and PC Workstations: All models. SAN Storage: IBM 3494 Data server, Storage TEK, MAGSTAR Tape Library, SAN Compaq Modular Data Routers, LAN/WAN technology - T1, T3, Cisco Networks, Sniffer analyzer.TCP/IP,IP subnet topology, HP OPENVIEW..
• Monitored and maintained utilities in Tivoli Endpoint, Tivoli Storage Manager, NETSTAT, Robot Console, HP OPENVIEW, and OMEGAVIEW in a Distributed environment: AIX, Windows 2000-2003, UNIX, Weblogic, Sun-Solaris Oracle 9g-10g, REGOTTA, TREX - Z/OS systems and I-Series I-595, etc.
• Configured, supported the connectivity portals: J2EE, ODBC, MIMIX and JDBC during Inter/Act MQ-Series Mutual Funds and Personal Annuity Reverse Proxy Full switch procedure. Re-directing, recycling, and Disaster Recovery of the Windows NT Servers, MQ Series, WebLogic (BEA) servers, Seibel servers, and I-Series environment with its associated Pool Managers.
• Supported IBM AS/400 I-Series models (740, 820, 890, and i5-595 with Dual HMC’s). Multi-LPAR partitioned environment OS/400 levels V2R1-V5R4 within a tier 3 system administrator role.
• Project lead in decommissioning and restructuring of Charlotte, NC and New York, NY Data Centers.
• Project phases include: Testing, Replication, and Cut Over.
• Project lead in racking, cabling, Ethernet connectivity, and emulated session creations.
• Weekly responsible for High Availability Full Switch over of financial sector .ASP environment to Denver, CO Products include - (Mutual Funds, After-Tax, and Personal Annuity). To redirect, recycled Windows, NT Servers, WebSphere, MQ Series, and SQL server environment which affected the associated Pool Managers. Bloomberg data feeds, NASDAQ Trade reports and Web Center environments.
• Utilized HTTP-caching techniques on Apache server during switches, recycles & queries of user values & variables
• Time and Action Plan - MS-Visio, MS Project, Microsoft Office, etc.
• Needs Assessment - Budgeting, purchasing power, spacing, environmental settings Unit by Unit structured space moves using project plans, business needs and SLO requirements
• Deliverable and Goals - Assigning appropriate groups to different goals.
• Server Installation - Node transfers, Hub/Switches/Router connections, Remote Access connectivity, and environment conditioning (UBS, etc). Cisco Router Switch to direct traffic between floors.
• Data replication using tools like Robot Client, MIMIX, TCP/IP, Connect Direct, NDM, Blade partitioning replication, Vault management (Iron Mountain).
• Conducted Cluster/Instance recycles of the Secure & State Daemon Web Logic servers.
• Provided support on complex process analysis improvements for J2EE, JDBC, ODBC, and ASP.NET, ILI apps.
• Promoted various Web Migrations, data configuration and programming changes for Root Cause analysis with TCP/IP issues and third party vendor’s re-configuration. Instituted UNIX- KSH and VB scripting on Client’s file transfer application products (Citibank, Wachovia, Met, Hesc-Tuition Savings, BCF-Cash Entry, & Disney-FTP Pro).
• Utilized MKS Implementer for various Web Migrations, data changes, CL programming, UNIX configuration changes: UNIX shell scripting, SQL400, DB2, Sequel and DBU50, with emphasis on programmer intervention. Monitored and supported various Web Sphere exchange links as well.
• Provided support for Active Directory and Application Deployment. Administered security compliance with emphasis SARBANES - OXLEY control (SOX).
• Configured, supported developmental data modeling using operations protocols such as MIMIX, J2EE, JDBC, and ODBC .MQ- Series exchange links for production. Oracle Database recycles, as well as Sybase maintenance. DDS used for physical file performance monitoring of objects.
• Used Crystal Enterprises Reporting for Java Code errors & Web Migration interventions.
• Utilized Peregrine, Service Now ticketing system to escalate and document critical alerts for a timely resolution through the use of ACD Methodology. Helpdesk incidents: (Call Vol. 100 daily).
• Backup retention products used: Net-Apps for NETBACKUP, BRMS, ARCSERVE, HP SURESTORE, SAN Compaq data routers. GFS rotations, ATL using DLT tape.
• Installed firmware, OS/400, PTF upgrades and third party software such as Robot Client.
• Supported the Linux Synergy Systems test environment (Gateway, Site, Siebel servers & OSA

Lead Technical Support Engineer

Confidential NY

Responsibilities:

• Provided second level support of all PC, Z/OS mainframe and AS/400 Midrange based applications, hardware and software in a night Production environment.
• Data Center- Daily, Weekly and Monthly batch processes within an AS/400, &PC environment.
• Analyzed and performed system maintenance to multiple systems like Z/OS, OS/390, AS/400, which included performance, DASD utilization, PTF - installations. And VTAM file synchronization. Configured and troubleshoot DB50, DB2, OS/400, OS/390 communications protocols, such as: SNA and TCP/IP. Ex: Northern Trust, Washington, etc. Provided data staging development of Windows Client Software and RPG coding with CA: SYNON & Sterling
• Monitored Internet and Intranet for all Insurance related Funds connectivity.
• Enhanced and documented a PC based Annuity application processes, which involved Leverage Batch processing on multiple file servers and workstations simultaneously.
• Installed, troubleshoot, and maintained file servers running under Netware operating systems. This included Hard Drive swaps, lease maintenance releases.
• Installed and configured automated backup systems for AS/400 using IBM 3494 automatic tape mounting device.
• Set up an automated report distribution facility, including archiving capability.
• Developed and configured Windows NT domain(s) in a test environment, provided support, training tests and applications.
• Provided key enhancements to backups and recovery strategies. Tools: BRMS and Robot Save.
• Provided Helpdesk assistance for Enterprises Division. Call volume: 50+ calls daily.
• Contributed key support during Data Center relocation/decommission in New York and restructuring phase in Charlotte, NC including peer training and procedures for operational staff.

Technical Operator

Confidential NYC

Responsibilities:

• Supported AS/400 Insurance applications system and hardware.
• Supported clients email service Lotus Notes.
• Maintained a Novell 4.11 and NT production environments. Formulated printing procedures for production processing (4890 Color Laser Printer), and daily status reports.
• Analyzed and performed system maintenance to multiple AS/400 systems, which included performance, DASD utilization, and PTF’s installation. Configuration and troubleshooting for AS/400 communications protocols such as: SNA and TCP/IP.
• Configured, developed, and maintained the Xerox distribution printing for Enterprises.

Computer Operator

Confidential NY

Responsibilities:

• Provided MVS/XA, support for the production processing (Third-shift).
• Maintained, monitored processes which included: Daily, monthly, quarterly and year-end.
• Monitored MVS/XA system with JES/2 commands.
• Performed IPL’s, support when required. Mounted - 3494 cartridges when required.
• Printed and distributed all Xerox Laser printer reports to End-Users.

Junior Computer Tape

Confidential NY

• Performed inventory controlled maintenance of all MVS tapes cartridges containing company data files using TSO/TLMS.
• Transfer of backups with vital records to appropriate storage facilities. Provided support during Disaster Recovery Testing.