Lead Solution Consultant Resume Alpharetta GA - Hire IT People

TECHNICAL SUMMARY:

EXPERIENCE:

Confidential

Lead Solution Consultant

Meet with customers to determine requirements and architect solutions
Respond to RFI and RFQ’s
Write SOW’s and SLA’s
Provide demo’s for customers for HPE software
Support Sales division in a technical pre - sales role
Work with delivery teams and project managers to provide outcome based solutions

Confidential

Solution Architect

Confidential, Alpharetta GA

Senior Consultant

Confidential, Dublin, Ohio

Senior Consultant

Hired to develop Network Management Systems division.
Develop SOW’s respond to proposals from customers.
In a consulting role, installed Confidential Openview products i.e. Openview Operations for Windows and UNIX, Omniback, Data Protector, and OVIS.
Supported current customers with pre-installation and post installation issues.
Designed network design, management solutions and implementation.
Taught Confidential Openview NNM, Confidential Openview Operations and Telalert software to customers and internal staff

Confidential, Houston, Texas

Sr. Consultant

As a consultant for Aptus I completed a statewide deployment of Confidential Openview for the State of Texas, Dept. of Public Safety with 150 remote sites.
Completed the first implementation of Confidential ’s Storage Area Manager in the state of Texas.
Opened network operations center in Houston.
Project management to develop

Confidential, Atlanta, Georgia

NOC Manager

Duties include NOC startup operations.
Using Confidential Openview Operations for Confidential -UX and NNM in conjunction with BMC patrol I started the Confidential data center in Atlanta GA.
Interfaced with customers to develop SLA’s and work with vendors for support contracts.
Design and provisioning of remote WAN circuits for monitoring and remote access.
Performed LAN/WAN troubleshooting, network design, writing server and router troubleshooting guide for new NOC personnel

Confidential, Roswell, GA

NOC Manager

Monitored remote customer networks, utilizing Confidential Openview Operations and Seagate Nerve Center as a primary tool.
Monitored 200 sites worldwide. Determined and configured WAN links to remote sites.
Involved in writing custom configuration for customer networks.
Duties included configuring Confidential and 3COM routers.
Trouble shooting frame-relay circuits to worldwide locations.

Confidential, Marietta, GA

NOC Manager

Managed the monitoring of remote customer networks, utilizing Confidential Openview Operations as a primary tool.
Duties included hiring of network engineers, quarterly reviews, and budgets.
Taught Confidential Works to new hires for determining router problems.
Used Focus View (UB Product) for diagnostics on hubs, segment errors, and concentrator errors. Configuration of customer routers.
Developed ticketing procedures for supported customer base.

Confidential, Atlanta, GA

NOC lead

Monitored remote customer Novell and NT networks for Georgia Pacific.
Utilized Confidential Openview NNM and Openview Operations as a primary tool.
Generated monthly reports for customers regarding network performance and utilization.

Confidential

Service Manager

Repaired and upgraded a 355 user FDDI LAN.
Repaired all peripheral equipment attached to the LAN. User support for PC's and software. Hired to start a service department.
Established all vendors and did all purchasing for the Navy bases.
Established help desk for support for Government users.