Airwatch MDM Administrator Resume NJ - Hire IT People

KEY SKILLS:

Mobile Device Management
Procedure Improvements
Risk Management
Financial Analysis
Quality Control Analysis
System Development and Integration

TECHNICAL SKILLS:

Programming/Coding: CSS, HTML, XML, PHP, SQL, VB, Flash, C++, HTML 5, Swift

Operating Systems: MS - DOS, Windows (all), iOS (all), Android (all), Mac OSX, Unix-Based

Hardware Support: PC and Mac Hardware Replacement, iOS Device Teardown, Android Device TeardownSoftware

Applications: Remedy, Apple Xcode, Planon Facilities Management, Tririga, Tangoe TEM, Airwatch MDM, Passage Point Security Systems, Blackberry Enterprise Server, Adobe Master Suite, Microsoft SharePoint / SharePoint Designer, Apple DEP, ServiceNow, AutodeskAutoCAD VaultConnectivity

Solutions: Research In Motion (RIM) Networking, LAN/WAN, Encryption, Telemetry, Netmotion VPN, Checkpoint VPN, Junos Pulse VPN, TCP/IP, FTP, Telnet, Cisco Routers, OSI, Frame Relay, Confidential & Confidential Wireless Network

EXPERIENCE:

Airwatch MDM Administrator

Confidential, NJ

Responsibilities:

Devised migration plan for 3000 users to migrate from MobileIron to Airwatch
Developed mobility roadmap for 2017 displaying current and future state based on mobility trends
Diagnosed complex technical issues with speed and accuracy to provide exemplary customer service
Served as Level 3 to helpdesk resources for all mobility issues providing 24x7 support
Managed special projects for newborn / mother interactions
Developed an internal knowledgebase for end user self-troubleshooting
Maintained and optimized Airwatch system for optimal performance with integration with Exchange and Apple DEP
Planned and coordinated system upgrades and maintenance
Deployed Workspace one, Single Sign-On and Multi-factor authentication hospital wide

Senior Global System Administrator / Helpdesk Manager

Confidential, Tarrytown, NY

Responsibilities:

Primary Airwatch MDM Administrator for all company and BYOD devices
Manage the wireless telecom systems & staff both internal and external
Develop, project manage and implement updates on Facilities Systems
Research, design and implement new and/or improved system hardware, software and services
Research and test features with IT on new iOS devices/OS updates
Develop and maintain systems backup and redundancy procedures
Understood and demonstrated hands-on experience configuring, administering, maintaining, managing and troubleshooting system applications
Designed, launched and maintained department intranet site
Implemented, deployed and maintained three different mobility helpdesks
Negotiated wireless contracts with wireless carriers including pricing reduction
Developed various training documents and video tutorials to simplify complex tasks for end users and technicians
Developed and deployed mobility ordering portal for use company wide
Managed multiple projects to achieve go-live dates.

Senior Facilities System Administrator / Wireless Telecom Team Lead

Confidential, Tarrytown, NY

Responsibilities:

Managed the implementation, deployment and support of wireless devices including researching emerging technologies
Served as subject matter expert for all wireless connectivity issues
Trained wireless telecom employees on proper iDevice teardown and rebuilding processes including QC check
Deployed and managed Autodesk AutoCAD and Vault services
Developed and maintained systems backup and redundancy procedures
Responsible for implementing, configuring and testing our Airwatch Mobile Device Management Solution prior to deployment
Served as single contact for C-level executives as well as Board of Directors for all wireless issues
Implemented and maintain campus security system
Acted as the support contact for field based commercial sales teams encompassing 600 users
Worked with multiple vendors to obtain telecom accessories Confidential a reduced cost
Co-managed the wireless telecom day to day operations
Reduced wireless telecom costs in excess of $384,000 annually

Wireless Telecommunications Specialist

Confidential, Tarrytown, NY

Responsibilities:

Provided day to day administration of iPhones and iPads, Blackberries and broadband cards and satellite connectivity devices.
Assisted in the selection and procurement of new wireless systems, device testing, and mobile device management vendor
Programed new iDevices, Blackberries and other wireless connectivity devices for new and current employees
Handled wireless connectivity and device issues while demonstrating superb customer service skills

Project Manager, Network Engineer Manager

Confidential, Bedminster, NJ

Responsibilities:

Developed and maintained organization website including organization notifications and priority announcements per senior vice presidents specifications
Developed tools to assist in the customer notification installation process
Provided 24x7, 365 day surveillance & coordination of Confidential & Confidential global network trouble isolation through resolution
Interfaced with outside organizations for data analysis, process review and system development and testing

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Airwatch Mdm Administrator Resume

NJ

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