SUMMARY:

• Self - motivated system administrator and hardware technician with over twenty years of experience providing IT service & support and last three years to the Intelligence Community (IC).
• Currently responsible for system administration, hardware, software, and network maintenance services supporting commercial off the shelf (COTS) components of the Confidential program.
• These tasks included maintenance of workstation and server operating system (Solaris 10 and Trusted Solaris); assisting military systems personnel with creating and maintaining user accounts and directories;
• Monitoring workstation and server logs for errors;
• Performing system configuration management and documentation;
• Performing system backups and critical data backups.

TECHNICAL EXPERTISE:

Expertise: Over 20 years of Hardware, Network, Security, Configuration and System optimization and reliability skills; DOD 8750.1-M IAT Level 2, IAM Level 1

Industries: US Government, Military applications and large commercial systems (Banking, Telecommunications) Electronic Data Systems (EDS), Bank of America, Fidelity Investments, AT&T, Sprint, Verizon, US Army Corps of Engineers

Projects: New Threat Upgrade for US Navy; upgrades on all the hardware listed below, new installs were only the Confidential equipment.

Hardware: Confidential Desktop, Servers (from ultra 2 to sun fire series) and storage; Dell systems Workstations and Laptops; IBM AS-400 servers; HP HP-9000 and Superdomes; Cisco routers (mostly 2600 series)

Operating Systems: Windows 7 OS Beta Tester, Solaris 10; MSDOS 3.3 - 6.22; Windows 3.1 & 3.11; PC-DOS 7; Windows 95 - Win 7

Languages: C, C++, and Java; Machine

RDMS: Remedy

Development Tools: Borland’s CBuilder and JBuilder; Dbase2

Network Tools: Internal with OS and Cisco

Applications: Microsoft Office, VMware 6.5, Dbase2, Kaspersky, McAfee, and Norton anti-virus

Geographic Area: South Korea, Kansas and southern states; Texas to the East coast; worldwide with US Navy

Clearance: Expired (2015) Top Secret, Sensitive Compartmented Information (SCI)

Other Skills: Back up engineer; with limited or no documentation; perform troubleshooting

Other Technical Skills: Sun Desktops/Workstations, Sun Enterprise Servers, Confidential 's Servers Fiber Optic Repair, Cable Repair (coax & wire)

PROFESSIONAL EXPERIENCE:

System Administrator

Confidential

Responsibilities:

• System administration responsibilities included installation and configuration of Sun hardware and peripheral devices; configuration and installation of Solaris operating system, installing software updates, patches and additional software packages; performance of file system maintenance; documentation of configuration and operation of systems; monitoring system and audit logs; and creating/maintaining user accounts. Managed and maintained DTW SunRay Session Servers, Confidential /NIS+ servers, web servers, DNS servers, M3 server, CLASS audit server, and Confidential workstations.
• Network administration responsibilities included performing daily health checks on the network; performing and documenting configuration changes; and network troubleshooting.

Field Representative Specialist

Confidential

Responsibilities:

• Train Administrators on troubleshooting strategies for hardware with software diagnostics; confirm the error detection, expedite repairs and maximize systems performance; Detect, analyzed and repair Sun equipment
• Inspect systems, equipment and applications to identify other problems
• Recipient of one Excellence Award from Confidential

Field Representative Specialist

Confidential

Responsibilities:

• Analyzed technical problems and issues, recommended Confidential or Confidential to cover ticket
• Trained Administrators in software diagnostics in order to expedite the repairs and improve performance
• Reduced overall cost by combing multiple tickets into one invoice
• Diagnosed, analyzed and repaired Sun equipment as well as inspected sites for other technical issues
• Verified software and hardware upgrades implementation; installed upgrades as required
• Recipient of 3 outstanding Service Provider Awards for customer support from Confidential

Field Representative Specialist

Confidential

Responsibilities:

• Utilized troubleshooting skills to repair Sun Blade 100 & 1000; install/maintain Enterprise servers/workstations
• Installed and maintained Bop-its II phone systems in Florida prison system, upgraded Confidential Meridian phone systems and Cisco Routers
• Installed and repaired Enterprise servers and workstations
• Recipient of Outstanding Service Provider Award for customer support from Confidential

Senior Data System Technician/SNAP III Administrator

Confidential, Mayport, FL

Responsibilities:

• Performed timely and critical repairs to Combat Data System’s display and computer’s peripheral equipment
• Trained team in system operations and troubleshooting procedures for radar’s auto tracking systems/displays
• Reduced cost of repairs by troubleshooting Confidential (Line Replacement Unit) down to component level
• Administered LAN system maintained 32 remote stations and 8 stand-alone systems
• Performed hardware and software repairs, program installations, upgrades, and maintenance for both the LAN system and Combat Information Center (CIC)
• Recognized as a technical expert and sought after by other ratings for technical assistance in electronics throughout the ship
• Received third Navy Achievement Medal and fifth Good Conduct Medal

Technician/Mid Shift Supervisor

Confidential, Damneck, VA

Responsibilities:

• Initiated preventive maintenance procedures for the AN/USQ-62 High-Speed Digital Switch system to significantly improved equipment readiness and reliability
• Instructed junior technicians in unique LINK Center - Confidential interconnectivity to achieve maximum support and rapid casualty response of data transmissions for Atlantic Fleet training
• Preferred as the technician of choice to provide technical assistance, training and system analysis for prototype hardware and software
• Dramatically increased maintenance proficiency in the telecommunication center by optimizing technical assets and cross training all personnel on multi-generation and multi-system troubleshooting concepts; efforts raised the operational readiness of his systems to an all time high of 99.2 percent
• Identified and corrected a long-standing communications problem
• Isolation of this discrepancy enabled wiring modifications to be made to the communication switchboard and enabled full support of live Air Intercept Controller training
• Isolated and repaired complex wiring problems affecting the telecommunication buffer subsystem