Systems AdministratorÂ / Systems Engineer Resume

SUMMARY:

Dynamic technology professional with over 15+ years experience in mission critical / high capacity / highly available production environments.
Manage and maintain multiple projects in several global locations, working with disparate teams as Systems Administrator, Systems Engineer, Release Manager and Technical Project Manager to achieve deliverable goals.
Business Continuity / Disaster Recovery specialist.
Superior communication and organizational skills allow me to convey complex technical material to a non - technical audience effectively.

TECHNICAL SKILLS:

Microsoft Windows, Server 2003- 2012 ITIL Team Building
Sharepoint portal, Server 2001/2003/2007 IIS 6.0 - 8.5 SDLC
Disaster Recovery Data Center Visio
Microsoft ISA/TMG Change Management QA Testing
Ektron CMS Publishing IT Specialist/Problem Solver Scrum
CA Siteminder Active Directory Release Management
PING Identity Agile Methodology Incident Management

PROFESSIONAL EXPERIENCE:

Confidential

Systems Administrator / Systems Engineer

Responsibilities:

Microsoft Windows solution specialist - Installation, configuration, maintenance, troubleshooting of Windows Server 2008/2012, IIS 7.0 - 8.5, Active Directory, Storage Confidential support for Synology, Nimble and NetApp, PING Identity products., WSUS, SCCM, Trend Micro and Symantec, etc.
Direct Technical support to all end users in Seattle and out of state. Windows 7/8.1 file & print, hand held devices/peripherals. Negotiated/obtained new Print & Copy solution with vendors.
VMware Confidential, vSphere systems administration, vMotion, HA, vCenter Service Manager, backup tools from Microsoft, Nakivo, and Zerto to ensure all systems are running 24 x 7 x 365 uptime.
Monitor solutions from PRTG, Pingdom, Monitis, Big leaf. Enabled Barracuda load balancer for web. Support O365, SCCM and Atlassian family of products, Confluence, Jira and Hipchat.

Confidential

Systems Administrator / Systems Engineer / Business Continuity & Disaster Recovery

Responsibilities:

Microsoft Windows solution specialist implementing Sharepoint portal, Server 2003 - 2012, IIS 6.0 - 8.5, ISA/TMG, Ektron Publishing, CA Siteminder, PING Identity products.
Deliver daily content to Washington, Oregon, Idaho and Alaska. Managed three disparate datacenters using VMware/ Confidential and physical servers in Seattle, Spokane and Sterling VA., 682 production systems running 24 x 7 x 365 uptime @ 99.9%.
Lead deployment engineer for a host of products unique to the insurance industry to manage claims or facilitate claims processing, including but not limited to Trizetto Facets, Top Down Client letter, PING, CA Siteminder and Identity Management, Splunk, Snare, McAfee, Symantec, Verisign SSL, ODCH Duplication, IBM Udeploy // Automation reduced manual deploys by 42%.
Managed the Web portal growth from 8 lines of business to 34. Traffic grew from 1.24 million members/subscribers to 2.38 million members/subscribers - 400% increase in 6 years.
Designed, engineered, and implemented the Business Continuity / Disaster Recovery solution for Premera.com and its associated family of insurance sites in off-site locations. Primary point of contact for DR failover testing and validations of this 36 node server farm during the year.
Ability to prioritize work requests - Ability to work in a fast-paced LEAN / AGILE / SCRUM oriented environment. ITIL Trained/Certified for sound knowledge of operational processes for incident management, Change control, problem and release management.
Some Experience with SQL Queries, Power Shell and/or C#. HTML/ASP/ASPX/.NET. Exceptional Customer Service skills - Receive/Gather Requirements from Customer for work items.
Excellent problem solving skills - Customer focused - self-critical/directed and have an accountable/take ownership work approach. Well skilled with ticketing systems, Remedy, Cosmos, Spiceworks. Work with Network Operations Center to troubleshoot complex issues.

Confidential

Systems Administrator

Responsibilities:

Microsoft Windows solution specialist implementing Sharepoint portal, Live Communications Server, McAfee Anti-virus, Netbackup, IM logic public messaging products and many others.
Active Directory deployments, SQL server 7.0 - 2005, Web servers and file/print management, Cisco Unified Messaging. Achieved 99.99% operating status on 3 of the top 5 environments.
Aided in and designed the implementation of the unauthorized use imaging system, recouping $50million.
Fully architected, deployed, maintained the financial server farm that calculates monthly revenue to all artists for all assets; helping the firm achieve record profits of $748 million.
Architecting systems, defining purchases, staying under strict hard-target budgeting guidelines.

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