System Analyst Resume Washington, DC - Hire IT People

SUMMARY:

Highly motivated technical support professional with experience in customer service and management.
Proficient in installing and servicing computer, printing and communications fields.
Customer - oriented problem solver with an ability to adapt to new and fast-paced situations to achieve individual and team goals.
Comfortable interacting with all levels of organization and public.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

System Analyst

Responsibilities:

Support Citrix XenApp 6, VMware, Windows Client Operations
Support Backup/Recovery and/or Disk/SAN administration support on Windows/VMware Server farms
Provide Tier 3 support in a data call center environment
Patching Server and Workstation Production and Pre-Production Environments
Support application integration testing between software and client/server operating systems network configuration
Support Microsoft group policy
Formulate and define system scope objectives to develop/modify information systems
Analyze user information, system documentation, approach methods and architecture.
Understand overall infrastructure and provide remote troubleshooting and resolution.
Develop operations, management, integration, and security requirements.
Design and detail specifications for computer program systems
Identify system requirements for operations and security to develop designs and integrate components
Define and resolve network and operational issues
Providing technical leadership and instruction to less experienced systems engineers
SharePoint Portal Administration
Utilizing knowledge of multiple technical disciplines, unique applications, business management practices and models to develop technical and/or business solutions to client problems
Develop client and/or company operations and system integration
Manage installation, maintenance, and support of complex technical infrastructures, hardware and software

Confidential, Mclean, VA

Test Engineer II

Responsibilities:

Write test plans, maintain logs, and present results of testing to senior management in writing and orally.
Provide evaluations of hardware and software products for possible inclusion to the Confidential (DoS) Windows AD/Vista and Windows 2008 network environments (evaluations include research, test planning, testing, coordination with DS and other DoS offices, and authoring the evaluation report).
Develop and maintain test lab infrastructure and environment. Provide tier 3 support to DoS trouble tickets that are assigned by the InfoCenter to NLM/ECM. Support drafting lab policies, procedures and other documents that will be included in the Lab SOP.
Perform research and trouble-shooting tasks upon request from management or DoS customers.
Provide analysis of upcoming technologies that benefit DoS infrastructure (Hardware/Software).
Provide infrastructure design and support for our Windows 8, Windows 7, Windows XP, Windows Server 2003/2008/2008 R2, 2012 Development and Test environment.
Documentation for deployment solutions and migration plans. vApp Design
VM Templates

Confidential, Arlington, VA

Sr. Network Specialist/System Administrator /Telecommunications Manager /Facilities Manager

Responsibilities:

Solve complex hardware and software issues, and determine when to escalate level of support
Configure, maintain, troubleshoot and upgrade all network printers, desktops, laptops, servers and network equipment
Interface with third party entities to resolve technical issues
Perform on-site and remote technical support via helpdesk ticketing system, telephone, e-mail and face to face
Create and maintain base image for laptop deployment
Prepare/Transport and dispose of sensitive media.
Mobile Device Integration (Blackberry, iOS, Android OS, Windows Mobile)
MDM management through Active Directory, MS Exchange / ActiveSync
Create and maintain VMware Virtual Machine for legacy software not yet compatible with OS Provided
Manage inventory and usage of hardware and software resources and perform audits to ensure validity records
Coordinate Infrastructure Maintenance Activities
Primary vendor POC for Telecommunications and Facility
Microsoft Exchange Object Management
Active Directory Maintenance
Provide input and documentation for Procurement and Infrastructure Library.
Analyze/Design infrastructure

Confidential, McLean, VA

Technical Support Specialist II/ Getronics Systems Engineer

Responsibilities:

Provide technical support for 850-1500 end users
Average Monthly Cases Closed 225-265
Install, configure and maintain personal computers, terminals, printers, modems and data communications equipment
Determine source of computer malfunctions perform required repairs using diagnostic and application software
Interface with various IT teams to resolve tickets Assist in the review and development of image/imaging process
Maintain inventory of supplies and equipment
Deliver equipment and provide on-site support
Perform additional functions incidental to support activities

Confidential, Clinton, MD

Sales Support Manager

Responsibilities:

Interview, hire and supervise employees and manage facilities.
Develop and maintain an associate training program
Review and distribute training, promotional, procedure documentation
Prepare weekly/monthly/quarterly sales meetings
Create and maintain spreadsheets for sales tools
Schedule sales and equipment training appointments
Review and revise Confidential agreements and paging contracts
Resolve equipment (mobile device hardware/software repair) and Confidential service provider issues.

Confidential, Washington, DC

Account Manager / Admission Representative / Placement and Vocational Training Coordinator

Responsibilities:

Interview and advise prospective candidates for computer training programs
Create and manage admissions files
Provide professional advice to students and alumni
Manage student attendance records and progress reports Develop internship and job leads with local employers
Maintain business relations with Microsoft and IBM
Monitor budget and prepare monthly financial report