TECHNICAL SKILLS:

• Microsoft Office 2003, 2010, 2013
• A+ Basics
• Wireless Technologies
• MS Network Operating Sys
• Network Security Basic’s
• Anti - Virus Management
• Cisco Networking Essentials
• PCI Compliance
• Ethernet cable building (TIA/EIA standards)
• Internet Security Basic’s
• Laptop / desktop repair
• Cisco Web Blocker
• Cisco Routing, Protocols, and basic configuration
• Cisco LAN Switching
• Computer Forensic Basic’s

PROFESSIONAL EXPERIENCE:

Confidential, Denver, Co

IT Consulting

Responsibilities:

• Working with clients to evaluate and document their existing network infrastructure
• Designed and implemented small office networks and systems
• Troubleshooting of software and hardware issues
• Consultation on hardware and software upgrades as needed
• Researched and implemented IT ticketing systems
• Basic staff training of common software applications

Confidential, Denver, Co

Windows System Admin

Responsibilities:

• Manage and maintain all Production, Dev and Test Windows servers (2008R2).
• Setup and maintain windows patching and reboot schedule.
• Working on creating a network design for virtualization of the existing windows servers.
• Created a vulnerability patching schedule for all production, testing and development servers. Patch all Production, Dev and Test servers based on weekly scans.
• Support the internal IT ticketing system (Bugzilla), handle what issues I can and escalate to ITSC anything that is beyond my scope.
• Maintain a SharePoint spreadsheet of all internal IP addresses and hardware present at the data center and update as needed.

Confidential, Denver, Co

Senior Network Administrator / System Administrator

Responsibilities:

• Monitor the performance of all hotel networks and data center.
• Provide remote network and endpoint support to multiple hotels, corporate offices and the data center connected on IPSEC VPN tunnels.
• Actively support the IT ticketing system. Assist in monitoring and maintenance of the IT ticketing system insuring that records pertaining to Network and Endpoint items are updated daily.
• Act as the primary administrator for nine US network systems and ensure all are maintained.
• Experience in installation, administration and networking in various server environments, Windows Server 2003, 2008, 2012, Active Directory Services; Active Directory, DHCP, DNS.
• Monitor incoming internet circuits to ensure the highest standards for both guest and administrative networks.
• Create and modify new users in Google Apps
• Monitor user and syslog data to ensure network and PCI compliance.
• Monitor wireless network systems and coordinates support through approved High Speed Internet Access providers.
• Assist with desktop support. Leverage internal IT resources and escalate IT issues to Application, Database, and Regional Managers as appropriate.
• Monitor and update the web blocker services as needed.
• Act as the primary coordinator for procurement and maintenance of all Network Hardware and Software all hotels.
• Maintain an asset inventory of all network hardware and peripherals and perform other activities as necessary to support hotel staff and guests.

Confidential, Denver, Co

Manager - IT Security and Networks

Responsibilities:

• Monitor the performance of all firewalls on connected MPLS and VPN networks. Maintain a log of performance to complete all corporate reports. Install, maintain and tests all Warwick firewall system(s).
• Provide remote network and endpoint support to multiple hotels and corporate offices connected on MPLS and VPN networks.
• Actively support the IT ticketing system. Assist in monitoring and maintenance of the IT ticketing system insuring that records pertaining to Network and Endpoint items are updated daily.
• Act as the primary administrator for five US network systems, 7 US firewalls and 7 EU firewalls. Insure WatchGuard firewall and network standards and systems are maintained.
• Monitor internet services to ensure the highest standards for both guest and administrative networks.
• Experience in installation, administration and networking in various server environments, Windows Server 2003; Windows Server 2008; Active Directory Services; Active Directory, DHCP, DNS.
• Administer multiple disjoint Active Directory Forests, Domains, DHCP, DNS and various other Infrastructure services. Trust relationships setup, dcpromo and decommission of AD and change management related to server upgrades and software installation.
• Monitor user and Syslog data to ensure network and PCI compliance.
• Monitor wireless network systems and coordinates support through approved High Speed Internet Access providers.
• Assist with desktop support. Leverage internal IT resources and escalate IT issues to Application, Database, and Regional Managers as appropriate.
• Act as the primary coordinator for procurement and maintenance of all Network Hardware and Software for the Americas Region. Assists other regions with network procurement and maintenance issues as requested.
• Maintain an inventory of all network hardware and peripherals and perform other activities as necessary to support hotel staff and guests.

Confidential, Denver, Co

Lead IT Inventory Specialist

Responsibilities:

• Manage the inventory of all IT equipment for the VA Health Administration Center.
• Update locations of equipment based on change location paperwork that comes in.
• Scan all items assigned to related area once inventory is due.
• Work with the warehouse to correct exception reports.
• Complete report of survey if any item(s) cannot be located.
• Collect and maintain logs of all inventory items scanned for future reference.
• Manage and coordinate IT staff for wall to wall scans of OIT equipment.
• Work with the Helpdesk to rectify any IT equipment issues/functionality.
• Coordinate all repair issues for broken or damaged IT equipment.
• Maintain inventory and issue all laptops for the VA Health Administration Center.
• Keep all necessary paperwork current for all issued laptops\Mifi’s.
• Work with the ISO and helpdesk upon termination of employees to retain GFE.
• Manage and upgrade all software for laptop’s, coordinating a recall if necessary.
• Work with vendors to coordinate repairs\upgrades.
• Work either onsite or remotely to solve user issues using remote access tools. VPN support. Citrix web access support.
• Work with users to upgrade laptop logins to PIV only access.
• Maintain Windows XP/7 updates, upgrade XP machines to Windows 7
• Manage and maintain current equipment information in Active Directory.
• Add/remove laptops from Active Directory\SCCM as needed for reimaging.
• Manage appropriate Active Directory containers for laptop users.
• Work with Software manager to help maintain and push software updates through Microsoft SCCM server.
• Manage the ePO encryption server for both workstations and laptops.
• Ensure workstation or laptop is in the appropriate container based on encryption software installed.
• Work with VACO to ensure that the National software upgrade pushes are installed within time allotted.
• Log in and participate in weekly conference calls regarding software implementation.

Confidential, Lakewood, Co

IT Support Specialist Level II

Responsibilities:

• Created all procurement policies for the company.
• Out sourced for quotes, create/submit purchase order requests and track procurement orders.
• Worked with leasing partners to generate estimates and obtained credit approval for clients. Maintained relationships with manufacturers and distributors/vendors.
• Tracked all company software and maintained leasing agreements and software inventory.
• Created company IT standards for main/executive level employees.
• Implemented Track IT ticketing system and managed all incoming ticket requests via Bomgar/LogMeIn123/RDC or over the phone.
• Implemented Key FOB Door security and maintained access control for all branch employees.
• Configure and troubleshoot company devices with Mac OSX/ Windows XP/ Vista/ Win 7/ Win 8 and other assorted software and Share permissions.
• Maintain Active Directory for all company employees, Granting or denying access, modifying or restoring access, resetting passwords\logins.
• Set-up secure file sharing structure for executive level employees.
• Data recovery, Data Back-ups, Meraki Dashboard, Cisco UC configuration, Meraki firewalls.
• Laptop / Desktop repair, Configure and diagnose Tablet / Cell phone issues (iPhone, iPad, Android, Blackberry).
• Printer\scanner set-up, configuration and troubleshooting.

Confidential, Denver, Co

IT Procurement Specialist

Responsibilities:

• Quote, source, place, and track orders for clients using an automated online system. Created company standards when needed.
• Work with leasing partner to generate estimates and obtained credit approval for clients when.
• Managed daily workflow and responded to inquiries by the close of business.
• Technical advising and collaboration with sales engineers.
• Maintained relationships with manufacturers and distributors.
• Processed returns and resolve disputes.
• Track and help manage all software purchases for clients.