Service Engineer Resume Redmond, Washington - Hire IT People

SUMMARY:

Extensive, progressive experience in network/systems operations & administration for large and complex environments.
Highly accomplished and forward - looking technology professional offering broad and deep technical acumen, in-depth knowledge of Windows-based networks, and experience supporting on-premises and cloud systems.
Exceptional interpersonal skills, adept at cultivating relationships with cross-functional colleagues, interpreting complex technical information, and serving as a vital resource for solutions development.
Facilitate continuous improvement through process automation and enhancements.

CORE COMPETENCIES:

Network & System Management
Dev, Test, Production Environments
Cloud, Virtual, On-premises Systems
Infrastructure Deployment & Maintenance
Process Automation & Streamlining
Active Directory Domain Management
Cross-functional Collaboration
Solution Development & Implementation

TECHNICAL PROFICIENCIES:

Platforms: Linux, Windows Server 2003-2016, Windows Desktop XP-10, SQL Server, Confidential Azure, AWS

Tools: /Software:: Chef, Ansible, Docker, Terrafrom, git, MySQL, Windows Test Technology (WTT), NT Batch, HyperV, SCCM/CM, PowerShell, SCOM, Veritas Backup Exec, SCVMM, RSAT, DSview, MS Office

Networking: Wireshark, WINS, DNS, DHCP

Hardware: Cisco Switches (L2/L3), HP Proliant, Raritan & Avocent KVM, Dell, XioTech, Brocade SAN, HP StorageWorks

PROFESSIONAL EXPERIENCE:

Confidential, Redmond, Washington

Service Engineer

Responsibilities:

Consistently applied a high level of expertise in Hyper-V, HP ProLiant server hardware, network troubleshooting, and general break-fix.
Directed deployment of satellite lab, including provisioning Confidential Dev kits, HP servers, and PC test machines and implementation of infrastructure composed of managed PDUs, KMV over IP, and Cisco Nexus Switches.

Confidential, Bothell, Washington

Database Architect

Responsibilities:

Wrote multiple stored procedures using MySQL and 15+ tables consolidating information from poorly organized Excel spreadsheets.
Delivered professional presentation to client demonstrating operation and schema of final product.

Confidential, Redmond, Washington

Operations Engineer

Responsibilities:

Designated subject matter expert (SME) for software testing applications (WTT) and Tier 1/2 support for Windows-On-Arm (WOA)-related hardware.
Coordinated deployment of Windows Server 2008R2 and 2012/R2 in large-scale lab and datacenter environment using Web and SCCM/CM; decommissioned out-of-warranty hardware.

Confidential, Redmond, Washington

Lab Engineer

Responsibilities:

Oversaw secure Windows 8 lab build-out and supervised and led junior staff during facility construction and setup phase.
Performed system administration and maintenance post deployment, as well as initial incident escalation and triaging of issues using trouble ticket system.

Confidential, Redmond, Washington

Test Lab Engineer

Responsibilities:

Jointly responsibility for management and maintenance of 300+ desktops within the lab.
Designed testing plans, cases, and data to perform manual and automated build verification and regression testing; maintained consistently high rate of bug detection and submission across multiple databases

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Service Engineer Resume

Redmond, WashingtoN

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