Online Systems Support Specialist Resume
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AREAS OF EXPERTISE:
- Design, Setup, Configuration & Administer Windows 2003 & 2008 Active directory.
- Setup, Configuration and Administration of MS Exchange Server 2003 & 2010.
- Microsoft SQL Server Setup and Administration. Knowledge of configuration.
- Setup, Configuration & admin of Microsoft ISA Server, IIS
- Setup, Configure WSUS for server patching
- Setup, Configuration of Microsoft Hyper - V virtual machines and servers.
- Installation and configuration of VMWARE’s vSphere 5.1
PROFESSIONAL EXPERIENCE:
Online Systems Support Specialist
Confidential
Responsibilities:
- This includes serving as a customer service representative that will guide the applicant through the system or reset passwords.
- Maintain log of Letters of Intent, application submissions, and requests for assistance for the Cancer Center of Excellence. Submit biweekly.
- Outline and document the workflow of key actions of Fluid Review, including: how to submit Letters of Intent, grant applications, forwarding/downloading applications, creating logs, how to reset passwords, identified recurring issues and corrective action for resolution. Master the online system capabilities through workflows from pre-application process through award.
- The workflow documents will demonstrate ability to manage the system as well as serve as job aids for other program staff. Develop job aids.
- Prepare Fluid Review for next grant application cycle Funding Opportunity Announcements to begin July 1. Include status in biweekly reports.
Confidential
System Administrator
Responsibilities:
- Provide technical guidance for directing and monitoring information systems operations, design, build, and implement network systems, and direct compilation of records and reports concerning network operations and maintenance.
- Work with the Steady state or Team Lead to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
- Maintain all recommended patches on servers, prior to handover to client support teams.
- Provide Quality Assurance checks on server builds prior to delivery as part of Confidential Post Build Procedures.
Interim CIO
Confidential
Responsibilities:
- Logic SQL Printer MIS
- Microsoft Exchange / Azure Cloud Services
- Infrastructure Planning for VMware Migration
- Telephony and miscellaneous other Data related systems
- RHEL version 6
Systems Administrator
Confidential
Responsibilities:
- Assisted with the i.p. reconfiguration of 4000 network devices, perimeter and Cisco Email Security Appliances
- Configured inline messaging rules, MX, A-Records, and port configuration on email and security devices.
- Supported VMware migration of 1000 virtual servers including upgrading from Windows Server 2003 to 2012.
- Deployed Encase security and forensics software on 250 Red Hat Linux servers and 400 Windows Servers.
- Configured HP iLO remote management interfaces on 250 servers and patched existing servers to remediate security vulnerabilities.
- Administered 16 Exchange 2010 servers with complex Database Availability Groups and dedicated Client Access servers.
- RHEL version 5.x — 6.0
Confidential Systems Administrator
Confidential
Responsibilities:
- Provisioning Confidential System S Blade Centers and Blade Servers
- Installation and configuration of Blade Servers with Windows 2008 r2
- Installation VMWare Vsphere
- Configuration of SAS storage Allocation within the Blade Centers
- Creation of Remedy CR (Customer Request) to schedule the Server Activation & Deactivation
- Responding to Steady State On-Call support to existing legacy Windows Server 2003 systems
- Provided file system audits via SCM and other Server management tools
- Presented migration plans, strategies to impacted service units within the company
Contract Systems Administrator
Confidential
Responsibilities:
- Active Directory Migration of Windows 2003 server to Windows 2008r2
- Forrest Schema preparation Confidential Migration Tools
- Transferring the Flexible Single Master Operations (FSMO)
- Finalization of Exchange 2003 Migration to Exchange 2010
- Configuration and Backup Jobs for Exchange Servers
- Provisioning of Cisco ASA Devices, support of Remote Offices and users
- Supervision of Help Desk
- Server Migration from Microsoft Server 2003 to Microsoft Server 2008 r2
- Providing other mission critical support within the Enterprise Server Environment
- SQL Database and Application Deployment
- Configuration of Access Polices for Ironport Device
- PineApp Perimeter Email Security Appliance
- Provide escalation and severity level 1 support for Confidential and Its client Confidential International at the Confidential Data and Operations Center in Oklahoma City, and the Confidential Reservation Facility (Co-Location).
- Respond to Service RFA’s and Project Requests provided by infrastructure and/or project managers.
- Installation of Middleware Software for numerous application servers, i.e. JWalk, Reconnect, and EAI “proprietary SFTP Enterprise application”.
- Racking, Cabling, OS Installation on Confidential m3500x Series Servers and HP Proliant gen 7 Servers
- Management and DECOMM of HP/Compaq Blade Servers
- Installation and configuration of multiple 2—3 node cluster servers for SAN management and connectivity.
- Installation and configuration of Out of Band iLO and IMM ( Confidential ’s Out of Band management Tools)
- Physical to Virtual Migration Windows 2003 to Windows 2008 Virtual Servers
IT Manager
Confidential, Tallahassee, FL
Responsibilities:
- Provisioning and configuring branch offices
- Implementation of Telephony and Cloud Centric computing solutions
- Managing disaster recovery and security initiatives
- Migration of Windows 2003 Servers to Windows 2008R2
- Management of Hyper-V Server management
- Maintain and trouble shoot DNS, DHCP and network connectivity issues.
- Installation and maintenance of Xerox WorkCentre 5765 and Nuance Scan Flow Imaging Systems
- Setup and maintain Symantec Antivirus 10.0 corporate edition.
- Support Windows Server 2003, Windows Server 2008Rd and Exchange 2003 & Exchange 2010 environments.
