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Online Systems Support Specialist Resume

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AREAS OF EXPERTISE:

  • Design, Setup, Configuration & Administer Windows 2003 & 2008 Active directory.
  • Setup, Configuration and Administration of MS Exchange Server 2003 & 2010.
  • Microsoft SQL Server Setup and Administration. Knowledge of configuration.
  • Setup, Configuration & admin of Microsoft ISA Server, IIS
  • Setup, Configure WSUS for server patching
  • Setup, Configuration of Microsoft Hyper - V virtual machines and servers.
  • Installation and configuration of VMWARE’s vSphere 5.1

PROFESSIONAL EXPERIENCE:

Online Systems Support Specialist

Confidential

Responsibilities:

  • This includes serving as a customer service representative that will guide the applicant through the system or reset passwords.
  • Maintain log of Letters of Intent, application submissions, and requests for assistance for the Cancer Center of Excellence. Submit biweekly.
  • Outline and document the workflow of key actions of Fluid Review, including: how to submit Letters of Intent, grant applications, forwarding/downloading applications, creating logs, how to reset passwords, identified recurring issues and corrective action for resolution. Master the online system capabilities through workflows from pre-application process through award.
  • The workflow documents will demonstrate ability to manage the system as well as serve as job aids for other program staff. Develop job aids.
  • Prepare Fluid Review for next grant application cycle Funding Opportunity Announcements to begin July 1. Include status in biweekly reports.

Confidential

System Administrator

Responsibilities:

  • Provide technical guidance for directing and monitoring information systems operations, design, build, and implement network systems, and direct compilation of records and reports concerning network operations and maintenance.
  • Work with the Steady state or Team Lead to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
  • Maintain all recommended patches on servers, prior to handover to client support teams.
  • Provide Quality Assurance checks on server builds prior to delivery as part of Confidential Post Build Procedures.

Interim CIO

Confidential

Responsibilities:

  • Logic SQL Printer MIS
  • Microsoft Exchange / Azure Cloud Services
  • Infrastructure Planning for VMware Migration
  • Telephony and miscellaneous other Data related systems
  • RHEL version 6

Systems Administrator

Confidential

Responsibilities:

  • Assisted with the i.p. reconfiguration of 4000 network devices, perimeter and Cisco Email Security Appliances
  • Configured inline messaging rules, MX, A-Records, and port configuration on email and security devices.
  • Supported VMware migration of 1000 virtual servers including upgrading from Windows Server 2003 to 2012.
  • Deployed Encase security and forensics software on 250 Red Hat Linux servers and 400 Windows Servers.
  • Configured HP iLO remote management interfaces on 250 servers and patched existing servers to remediate security vulnerabilities.
  • Administered 16 Exchange 2010 servers with complex Database Availability Groups and dedicated Client Access servers.
  • RHEL version 5.x — 6.0

Confidential Systems Administrator

Confidential

Responsibilities:

  • Provisioning Confidential System S Blade Centers and Blade Servers
  • Installation and configuration of Blade Servers with Windows 2008 r2
  • Installation VMWare Vsphere
  • Configuration of SAS storage Allocation within the Blade Centers
  • Creation of Remedy CR (Customer Request) to schedule the Server Activation & Deactivation
  • Responding to Steady State On-Call support to existing legacy Windows Server 2003 systems
  • Provided file system audits via SCM and other Server management tools
  • Presented migration plans, strategies to impacted service units within the company

Contract Systems Administrator

Confidential

Responsibilities:

  • Active Directory Migration of Windows 2003 server to Windows 2008r2
  • Forrest Schema preparation Confidential Migration Tools
  • Transferring the Flexible Single Master Operations (FSMO)
  • Finalization of Exchange 2003 Migration to Exchange 2010
  • Configuration and Backup Jobs for Exchange Servers
  • Provisioning of Cisco ASA Devices, support of Remote Offices and users
  • Supervision of Help Desk
  • Server Migration from Microsoft Server 2003 to Microsoft Server 2008 r2
  • Providing other mission critical support within the Enterprise Server Environment
  • SQL Database and Application Deployment
  • Configuration of Access Polices for Ironport Device
  • PineApp Perimeter Email Security Appliance
  • Provide escalation and severity level 1 support for Confidential and Its client Confidential International at the Confidential Data and Operations Center in Oklahoma City, and the Confidential Reservation Facility (Co-Location).
  • Respond to Service RFA’s and Project Requests provided by infrastructure and/or project managers.
  • Installation of Middleware Software for numerous application servers, i.e. JWalk, Reconnect, and EAI “proprietary SFTP Enterprise application”.
  • Racking, Cabling, OS Installation on Confidential m3500x Series Servers and HP Proliant gen 7 Servers
  • Management and DECOMM of HP/Compaq Blade Servers
  • Installation and configuration of multiple 2—3 node cluster servers for SAN management and connectivity.
  • Installation and configuration of Out of Band iLO and IMM ( Confidential ’s Out of Band management Tools)
  • Physical to Virtual Migration Windows 2003 to Windows 2008 Virtual Servers

IT Manager

Confidential, Tallahassee, FL

Responsibilities:

  • Provisioning and configuring branch offices
  • Implementation of Telephony and Cloud Centric computing solutions
  • Managing disaster recovery and security initiatives
  • Migration of Windows 2003 Servers to Windows 2008R2
  • Management of Hyper-V Server management
  • Maintain and trouble shoot DNS, DHCP and network connectivity issues.
  • Installation and maintenance of Xerox WorkCentre 5765 and Nuance Scan Flow Imaging Systems
  • Setup and maintain Symantec Antivirus 10.0 corporate edition.
  • Support Windows Server 2003, Windows Server 2008Rd and Exchange 2003 & Exchange 2010 environments.

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