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Pc/network Technician Resume

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Silver Spring, MD

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SUMMARY:

Desktop Support Technician, CompTIA (A+) and Cisco certified with 1 year of experience in troubleshooting, configuring, and upgrading computer hardware and software, seeking opportunity as Desktop Support Technician.

KEY SKILLS:

Systems: Windows (Vista, 7, 8, 10), Mac OSX

Networking: Cisco (Switches, Routers)

Hardware: Laptops, Desktops, Mobile devices cabling (UTP/Optical Fiber), Crimper(iOS/Android), Printers Punch down tool, Toner probe Cisco Router (2600 series)

Software: Microsoft Office 2010/2013Ethernet (Coaxial, twisted pair CAT5, Fiber) cables

Monitoring: SNMP, Traffic Analysis10 BbaseT/100 BaseT Network Syslog

Administration: DNS

Routing Protocols: BGP, OSPF, EIGRP

Security: VPN, SSL, TFTP, TLS RIP, IGRP

Network Performance: VLAN, VoIP, QoS, LAN/WAN

Languages: English, French, TCP/IP, SMTP, netflow

Connectivity: Ping, IPconfig, IFconfig, Traceroute, MSconfig

Remote Access: RDP, SSH, Virtual PC.

PROFESSIONAL EXPERIENCE:

PC/Network Technician

Confidential, Silver Spring, MD

Responsibilities:

  • Install, upgrade, support and troubleshoot Windows OS, authorized desktop applications, hardware, and peripheral equipment.
  • Resolved all major issues of client side such as login, printing and connectivity problems.
  • Install, upgrade, support and troubleshoot Windows OS, authorized desktop applications, hardware, and peripheral equipment
  • Return defective equipment to maintenance inventory, document customer repairs, and maintain and restock parts inventory to maintain spare parts levels
  • Monitored IP network, responding to outages, debugged and diagnose LAN/WAN network and circuit issues with other Network Operations Centers and ISPs.
  • Coordinate and execute preventative maintenance and remedial repairs on computers, laptops, printers, and peripherals.

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