SUMMARY:

Strong technical knowledge from technical consultancies and support companies to small, medium and large corporate infrastructure operations including field and datacenter environments. Solid server - side functionality with Windows 2003/2008 R2/2012 R2, 2016, and Active Directory

TECHNICAL SKILLS:

Software: Advanced technical skillset, including installation, configuration and troubleshooting of Windows XP/7/8, Windows 2003/2008 R2/2012 R2/2016 Server, Server Core, Nano; AD, IIS, FTP, DNS, DHCP, DFSR, RDP, SCCM, Hyper-V, WSUS, Federation Svcs; Exchange 2007/2010/2013 ; Office 365; MS Office 2010/2013; Symantec Endpoint Protection (SEP), Backup Exec 11d, 12.5 and 14.0; EMC Avamar 6.1 (GUI & CLI); Citrix XenApp; Altiris 7.1 and 7.5; Confidential K1000/K2000; some Linux knowledge; extensive Remedy, Service-Now and Contiuum ticketing system

Hardware: Server systems HP/Dell/IBM datacenter, stand-alone, rack mount and/or blade servers; KVM over IP, Avocent/HP iLO; HP System Insight Mgr. ORCA; Dell OMSA, Superrmicro hardware/software fault tolerance for HA, disk/APC UPS/data backup; all aspects of server hardware SSD/RAID/JBOD (SAS/iSCSI/SATA); failover clustering; Networking routers/switches/VPN/VLAN/firewall; Cisco Catalyst 2000/3000/ASA/Catalyst/Nexus series; Mellanox/Juniper/Arista switches, Watchguard, SonicWall; Barracuda; Linux firewalls; HP printers/print servers

EXPERIENCE:

Confidential, Sunnyvale, Ca

Network Engineer/Systems Engineer

Responsibilities:

• Storage project role with Hybrid Cloud Storage Ops II, IT Service Ops, CS - StorSimple prototype/development
• Primary tasks include continually constructing, maintaining, documenting and troubleshooting the following in a lab/datacenter environment: Supermicro X10DRT, X10DRFR; Seagate storage appliances, both two/four node cluster servers; SAS/SATA; HP DL380 Gen 8 servers; Cisco 2360/2930/3560 G/3132q, Mellanox SX1036, Arista DCS-7050QX-32S, and Juniper EX4200-48T Ethernet switches including 40GbE/10 GbE and 1 GbE format; cabling/VLAN/trunking, breakout cable scenarios from 1x40 GbE to 4x10 GbE; RDMA; Intel NVMe SSD,
• Windows 2012 R2/2016 Server/Nano Server, WDS/AD/DHCP/DNS/Hyper-V/failover-cluster and storage pool services (iSCSI/file server scenarios); Powershell scripting; VMware 5x/6x ESXi; heavy VM creation for clustering and bug testing in conjunction with StorSimple/Azure cloud services management portal

Confidential, Walnut Creek, Ca

Systems Admin Consultant

Responsibilities:

• Windows 2003 Active Directory migration to Windows 2012 R2; DNS, DHCP, FSMO transfer
• Data migration, DFSR/namespace/replication; Active Directory GPO creation, configuration, streamlining

Confidential, Santa Barbara, Ca

Active Directory Migration

Responsibilities:

• Windows 2003 Active Directory migration to Windows 2012 R2; VMware ESX 4.1; Group Policy DNS, DHCP, FSMO role transfer
• Remote Desktop Services deployment, SQL, SCCM-Virtual Machine Mgr; Hyper-V Server, Veeam backups, Confidential /Synology/Starwinds iSCSI targeting, DFS Replication; Dell PowerEdge server with SSD RAID

Confidential, San Diego, Ca

Migration Technician

Responsibilities:

• Windows 7 migration with Altiris 7.1 and 7.5; machine imaging, package deployment/batch processes
• Hardware: Lenovo T 410/420/430/440 , M73Tiny and X1 Carbon hardware deployment tasks; 1400 users on local corporate LAN including Distribution Centers; minimal desktop support responsibilities

Confidential, San Diego, Ca

Service Desk Coordinator

Responsibilities:

• Responsible for handling tickets regarding break/fix and service/task requests, using the Service-Now interface
• Primarily Active Directory administration for users, computers and server management, machine deployment (MDT, Ghost32). Win 7, Windows 2008 R2, Office 2010, Cisco Unity administration, Exchange 2007, ActiveSync

Confidential, Watertown, Ma

Systems Administrator

Responsibilities:

• Systems Administrator, part of the Systems Operations team
• Primary tasks managing ticket queue under Service-Now; Monitoring up-time for 460+ servers (VM and phys) for CPU, memory, and disk load percentages with specified alert thresholds; VMware vCenter 5.1
• Monitoring backup jobs for three EMC Avamar 6.1; as well as 14 instances of Symantec BackupExec (v12.5, 14.0) for 50 Tb and 60 Tb cumulative server storage; Responsible for daily/weekly/monthly backup reporting for compliance
• Exchange 2007 and 2010/Active Directory tasks, both add/disable/move/ exemptions for 12,000+ mailbox/user environment; Powershell 2.0; Managed HP Systems Insight Mgr, both SNMP/iLo machine additions and configuring for 149+ HP servers (physical)

Confidential, Boston, Ma

Field Support

Responsibilities:

• Field Support Technician for Downtown Boston, Financial District
• Responsible for break/fix; supported Windows 2008 Server/AD; Windows XP/7; Barracuda; SonicWall; user migration; network/server/desktop assessments, Active Directory reporting tasks

Confidential, Walpole, Ma

Technical Analyst

Responsibilities:

• Project for installing Confidential agent v5.3 and v5.4 on 700+ Win XP/7 clients; building of MSI packages for deployment via KACE and SCCM; Win 2008 server environment; Active Directory/GPO user and policy administration, Win 2008 R2; VMware ESX 5.0; Hyper-V; SonicWall; Dell NAS; Cisco 7950 VoIP

Confidential, Woburn, Ma

Field Support

Responsibilities:

• Supported Small/Medium businesses performing Windows7 system builds, network troubleshooting, email migration from Exchange 2010 to Exchange Online, and electrical backup (UPS) installation.
• Travel throughout Asia, including technical training/review for Confidential and Confidential MCITP, Electronic City, Bangalore, India 10/11-5/12

Confidential, San Francisco, Ca

T echnical Consultant

Responsibilities:

• Independent consultant on a per project, per client billing relationship, average of 30+ clients
• Technician supporting individual, small and medium sized businesses Downtown San Francisco; Oakland
• General Windows XP/Vista/7, Windows 2003/2008 Server client/server environment complete build-outs; Exchange Server 2003/2007; LAN/WAN, Active Directory, VPN/Terminal Svcs, printers; Citrix XenApp 5.0 Server, NComputing L-series thin clients; VMware ESX/vSphere in hypervisor; Symantec Endpoint Protection (SEP); hardware maintenance and troubleshooting (Level3.com datacenter, SF)

Confidential, Oakland, Ca

Sys Administrator

Responsibilities:

• Workstation (Windows XP) support; application (Office), hardware, peripherals; machine builds
• Break-fix and configuration issues in tandem with trouble-ticketing systems
• Remote access, including mobile cellular, BES; Ethernet/wireless, LCD projectors, Polycom phone systems;
• Windows 2003 Server/Exchange/OWA/IIS administration, Cisco VPN; VMware ESX; DNS/DHCP; backup svcs; IBM AS400; Dell PowerEdge rackmount; Avocent KVM

Confidential, San Francisco, Ca

Desktop Support Specialist

Responsibilities:

• Client and server troubleshooting, break-fix, ticket system
• Software support: Office XP/2002, 2003, 2007; Confidential Great Plains Dynamics 8.0, 9.0; Cisco VPN, SecuRemote VPN, client-side; Outlook (OWA) support; Citrix XenApps supported, build and image/re-image Windows via Ghost Multicast
• Hardware: Dell Latitude and IBM/Lenovo ThinkCentre, ThinkPad support (T42/T43/T60/T61/M52); HP networked printers; Active Directory user management; HP ProLiant and Dell servers

Confidential, Santa Clara/Oakland, Ca

Deployment Tech

Responsibilities:

• Oakland/Pleasanton: User profile, application, hardware migration; Windows 2000 SP4 - Win XP SP2; Lotus Notes 5.0.8 to 6.5.2 (mail migration); Citrix MetaFrame/ICA
• New hardware deployment consisting of mostly Dell monitor, desktop, laptop, printers for 2000 users