Systems Administrator Tier 2 Resume

TECHNICAL SKILLS:

Proficient in all versions of Windows based operating systems from Windows 3.1 to Windows XP. Basic working knowledge of Remedy/Magic and Siebel help desk software.
Basic knowledge of Lotus Notes Domino (4x - 7x) including Thorough Lotus Notes client configuration, client tools, and server tasks. Understanding of Windows NT/2000/2003 Server & Symantec Antivirus as well. Working Knowledge of Symantec Ghost.

PROFESSIONAL EXPERIENCE:

Confidential

Systems Administrator Tier 2

Responsibilities:

Assisting clients with problems relating to Lotus Notes Admin and client issues, CISCO VPN, AT&T Global Dialer, Novell Administration and other company specific applications.
Answering and routing help desk calls to the proper departments as well as resolving incoming calls whenever possible.
Repairing legacy equipment such as Compaq, IBM, Dell laptops as well as HP and Compaq Desktops.
Troubleshooting LAN/WAN/RAS connections with employees outside the corporate offices as well as inside the building.
Responsible for daily backing up of the data center and servers using Veritas Backup systems.
Responsible for maintaining the company Barracuda Spam Filter and white listing and blacklisting domains.
Remote troubleshooting of desktops and laptops using a variety of remote control programs such as LANDesk, VNC, and XP’s Remote Desktop.

Confidential

Help Desk Level 1/ PC Repair

Responsibilities:

Troubleshooting, setting up and installing network printers. Reimaging laptops and desktops to the company standards.
Answering help desk calls in a timely and efficient manner. Resolving the problems to the client’s satisfaction while maintaining superior customer service ratings.
Helping clients with a variety of problems; Lotus Notes, Securemote, Novell, Jamcracker/Ipass and Windows based problems

Confidential

Service Manager and Senior Repair Technician.

Responsibilities:

Oversee day to day operations of the service department including assessing incoming systems for service, upgrades, and repair. Diagnosing clients systems, problems, and effectively installing replacement parts and upgrades to the meet the clients needs and requirements.
Help the Market Service Lead manage employees and deal with upset and irate customers.
Troubleshooting client’s software and hardware problems relating to peripherals, monitors, and other devices.

Confidential

Service Manager/ Supervising Technician

Responsibilities:

Coordinate daily responsibilities for technical leads and staff through communication and assignments from Regional Operations management. Install and assist service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.
Identify all types of data and communications hardware and train technical staff. Respond to company user inquires concerning systems operation and diagnostics of hardware, software and operator problems. Refer major hardware problems to Regional Operations Manager for escalation and correction.
Coordinate activities with help desk, network services, and other information systems. Replace defective or inadequate software utility packages used in the Technical Department. Carry out supervisory responsibilities including interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Confidential

Computer Sales/Computer Service/ Video Sales Manager

Responsibilities:

My abilities and tasks at Confidential are to handle any and all customer problems relating to hardware or software troubleshooting. I also was a department supervisor that over see the daily running of the computer sales department.
Assisted customers with purchases of Televisions, DVD Players, VCR’s and home stereo systems.
Checked in clients systems and recommended upgrades to meet the clients system needs. Repaired minor hardware problems with computers and install upgrades and troubleshot software problems to a resolution.