SUMMARY

• Over 17 years of technical experience as both a Systems Engineer and Systems Administrator
• Extremely professional and outstanding customer service skills
• Proven track record of successful problem solving capabilities and successful system implementations
• Ability to work under tight deadlines and in ambiguous situations
• Team player and effective independent worker
• Hardware, network and systems configuration experience
• Technical support experience in global 24x7 environments
• Fast learner with the ability to adapt to changing environments and requirements
• Experience and expertise supporting development and test environment management activities for large enterprise - wide deployments
• Solid understanding of hardware and application virtualization technologies and engineering techniques
• Application and Web service validation/simulation
• Experience in complex application configuration and troubleshooting
• Background in environmental health monitoring and applications

TECHNICAL SKILLS

Hardware: IBM Power 5, 6, 7 Servers Lexmark and HP Printers Sunfire V880, V890 and V480 Servers Ultra Enterprise 450 Server Adic Scalar 24 and Adic FastStor 2, SUN Enterprise 250, 450, 3500 HP Proliant DL380 G3,G4, G5 (Windows 2003 Server O/S) HP Proliant DL360 G3,G4, G5 (Windows 2003 Server O/S) CISCO 25xx/26xx/4000/72xx Intel Platforms

Software/Platforms: UNIX (HP UNIX,AIX 6.1,Solaris 8x,9x10x) WINSCP HACMP/Power HA Legato Networker GIT Red Hat Linux Splunk configuration/ monitoring New Relic configuration/ Monitoring Connectivity Secure Shell, SSH Tectia Client SSH Tectia Client with EFT Expansion Pack Putty, WRQ Reflections, QVT Microsoft Visio Professional EMC Navisphere CA LISA VMware VERITAS Volume Manager for Solaris VERITAS NetBackup 6.0 Microsoft 2003 and SQL Server Microsoft XP Professional, Vista and Windows 7 MS Office 2003/2007/2010 Active Directory Double Take Replication Windows version 4.2,4.5 IBM WebSphere DHCP LDAP Oracle 7x,8x, 9x,11 Epic Bridges SOA ESB

PROFESSIONAL EXPERIENCE

Confidential

SUBJECT MATTER EXPERT (SME)/SR SYSTEMS ENGINEER

Responsibilities:

• Serve as SME for DoD/VA PEO/DHMS effort in delivering support services for the Development Test Center (DTC) Testing Infrastructure (TI) project
• Facilitate daily conference calls with the Customer, various vendors, and test teams in accordance with ITIL Best practices.
• Manage and oversee environment builds for Oracle 11, JBOSS, and other proprietary databases and legacy applications.
• Provide System Administration of Linux and Windows servers; installation, configuration and deployment of DHA-specific applications
• Provide test environment requirements facilitation and engineering as well as hands on experience in the design, build deployment and lifecycle management of emulated services and resources across shared enterprise environments
• Work with CA Lisa Engineers to install, record and run simulation test with the Information Quality Assurance (IQA) team in TI.
• Document tasks, processes, areas of responsibility for configuration, trouble shooting, and maintenance. Translates business needs into technical solutions and defines solutions to business problems through reasoned application of information technology. User, operations and System Administration guides
• Oversee, setup and administer a diverse and mixed computing environment that includes but is not limited to Red Hat Linux, VMS, and Windows
• Work closely with other teams, provide solutions to customer requirements, and work successfully in a tightly integrated small team environment with close customer interaction.
• Synchronize the systems configurations among distinct networks of different classifications with duties including hardware buildup, rack, networking, and OS and software installs and to configure, maintain, troubleshoot and provide oversight to resolve system problems

Confidential

Unix Engineer & CACHE DBA

Responsibilities:

• Served in a dual capacity as both a team lead responsible for architecting, building and supporting all AAMC’s UNIX solutions and as a DBA configuring and supporting Intersystem Cache
• Responsible for managing and overseeing multiple projects including automating vendor claims, securing SFTP, configuring alerts within System Pulse (data read/monitoring software), managing system security and password complexity for HIPAA Compliance requirements, budget forecasting and developing off-site disaster recovery plan
• Conducted weekly change management meeting for Information Systems team, developed and enforced change management policy and procedures focusing on AAMC system updates, upgrades and patch management in accordance vendor, HIPPA and ITIL best practices and requirements.
• Managed configuration and performance tuning for Epic servers and prepare a technology refresh plan of data center infrastructure. Completed successful migration from IBM Power 550 to Power 750 hardware.
• Performed Epic AIX/Linux server analysis, performance requirements, resource management and technology evaluation on Test, Failover and Production servers. Provided storage administration for Epic AIX /Linux servers, plan and test quarterly failovers for production and non-production and shadow servers; developed procedures for best practices.
• Updated and developed the Disaster Recovery Plan (DRP) which documents planned policy and procedure to protect AAMC’s IT infrastructure in the event of a disaster. This includes offsite Coop plans and exercise schedule.
• Responsible for overseeing patch management and system security upgrades for both production and test environments in accordance with both vendor and AAMC requirements.
• Provided recommendations and guidance for long and short-term technical solutions to hospital leadership utilizing IBM Business Congos analytics planning.
• Responsible for configuration and management of over 100 Cache databases
• Planned, organized and conducted weekly AAMC Technical team meetings with vendors
• Worked closely with Network Engineers/Administrators to ensure compliance with organizational network security guidelines and performance objectives
• Presented proposals and papers, acting as a vendor liaison, making presentations to customer/client audiences or making professional presentations, work closely with upper management
• Worked closely with Network Engineers to develop security plans using virus scanning, firewalls and IDS/IPS
• Performed Tier 3 troubleshooting, problem tracking and assistance to end users at over 30 AAMC local and remote locations
• Established and developed policy and procedure for hospital EMC Legato backup on EPIC servers and monitor backup jobs to ensure completion. Conduct data restores; oversee storage and replication in an EMC SAN/NAS environment utilizing EMC Navisphere
• Involved with migrating EMC Clarion to VMAX Enterprise virtual storage project.
• Established and developed policy and procedure for all EPIC account setup and access requests in accordance with HIPPA compliance.
• Managed EPIC printing setup, configuration and monitoring of print queues
• Consistently demonstrated the ability to establish and meet work schedules under tight deadlines
• Developed written documentation for processes and procedures in accordance with AAMC’s Information System (IS) guidelines

Confidential

Sr. Systems Administrator

Responsibilities:

• Planned, designed, researched the acquisition of new or upgraded hardware and software systems; maintain current knowledge of hardware, software and network technology and recommend modifications as necessary
• Install, configure and maintain VMWARE ESX virtual environment
• Installed, configured, and maintained multiple production and development servers
• Designed and maintained both Solaris and Red Hat Linux infrastructures
• Provided system and log analysis, performance tuning, and monitoring.
• Maintained and support eTrust Access Control and KERBOS for all UNIX user accounts
• Maintained and support virtualization technology using Solaris Logical Domain Technology
• Installed numerous regular software updates/recommended clusters on servers
• Updated HBA card firmware (Emulex & Qlogic)
• Implement vendor supplied modifications to Unix servers, develop and evaluate SSA test data

Confidential

IT Technician II

Responsibilities:

• Served as single point of contact responsible for managing over 200 users
• Managed network and systems administration for entire office site
• Assisted with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintain current knowledge of hardware, software and network technology and recommend modifications as necessary
• Installed, configured and upgraded operating systems and software, using standard business and administrative packages; modified specific applications for use in operational departments
• Managed troubleshooting process for MAC and DELL workstations, including troubleshooting hardware and software, e-mail, network connectivity and peripheral equipment problems; made repairs and corrections where required.
• Made hardware and software acquisition recommendations including helping users assess needs and provide justification for equipment and services.

Confidential

Systems Administrator

Responsibilities:

• Assigned to the Office of Employment and Unemployment Statistics, in the Division of Industry and Data Development at the Bureau of Labor Statistics (BLS).
• Responsible for providing patch management for UNIX/Windows production and development servers
• Responsible for fine tuning UNIX/Windows server performance and maintaining the security of internal LANS in accordance with BLS security standard
• Monitored and administered system backups, replication and support disaster recovery/continuity for quarterly coop exercises
• Responsible for cleanly booting and shutting down the system, adding and removing user accounts, performing file system check (“fsck”) and maintaining system database files (groups, hosts, aliases, etc.)
• Monitored systems performance data for UNIX/Windows platforms; made appropriate systems tuning adjustments to optimize performance to correct and prevent problems
• Worked with multiple hardware and software platforms including: Sunfire V880 Server, Sun StorEdge 330, Ultra Enterprise 450 Server, StorEdge L20 - Tape Library, StorEdge L 400 Tape Library, and StorEdge Array - T3 and T4, Windows 2003 Server, Solaris 8 9, 10, Tivoli Configuration Manager, Tivoli Access Manager, Tivoli Software Manager, VERITAS Netbackup 6.0 and SAS 8.2, 9.0, 9.13.

Confidential

Systems Administrator

Responsibilities:

• Responsible for day to day systems administration of military site servers, both nationally and internationally in a 24x7 environment
• Provided direct support of the Transportation Operational Personal Property Standard System (TOPS) and the Worldwide Port System (WPS) providing worldwide telephone customer support and remote system administration
• Maintained dialup and WAN connectivity for over 200 TOPS sites
• Supported an average of 200+ trouble calls per week
• Responsible for completing daily status and matrix reports for TOPS/WPS Help Desk statistics
• Provided service calls to military personnel regarding their Personal Property transport
• Rebuilding and installation of Solaris 8.x Operating Systems and Oracle 7.x RDBMS
• Troubleshot local/remote printer problems.
• On-call and after hours support
• Responsible for working closely with the customer’s Network Operations Center (NOC) to design networks using TCP/IP, troubleshooting problems with LAN connectivity, firewall access and IP address changes.
• Installed numerous regular software updates/security patches onto workstations and servers
• Other duties included administration, troubleshooting and configuration of CISCO 25xx, 26xx, 4000, 72xx series routers, and troubleshooting and configuration of modems and printers.