SUMMARY:

• Senior - level IT management experience with a proven success in defining and executing technology strategies and building IT organizations that strengthen productivity, performance and profit.
• Decisive leader with strong relationship building and negotiations skills.
• Motivator who quickly identifies issues, develops solutions, and builds high performance implementation teams.
• Leverages a positive, collaborative management style to influence perspectives and achieve the objectives of all stakeholders.
• Communicates effectively across all executive organizational levels and with cross-functional team members.
• Success spans startup, turnaround, and Fortune 500 environments, and a range of sectors including government, finance, professional services, and telecommunications of full lifecycle of large-scale programs and projects.

AREAS OF EXPERTISE:

• IT Infrastructure Management / Leadership
• Enterprise Portfolio Management
• Strategic Planning / Execution
• Change Management
• Problem Solving
• Communication / Presentation
• VMWare Management
• Solutions-focused Negotiation
• Architecture / Network Systems Design
• Peoplesoft version 9.1
• Disastery Recovery Procedures
• CompTIA Security + Certified 2015
• Project Management
• System Center Configuration Manager (SCCM)
• Infrastructure and Network Analysis
• Soft-As-A-Service (SAAS)
• Windows XP, 7, 8, & 8.1
• Cloud Management
• Resource Management
• Active Directory

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, Ga

Senior Systems Architect Engineer

Responsibilities:

• Identifies and provides input on unique or recurring customer problems
• Providing user interaction and network traffic performances using (RUM) Real User Monitoring tools such as Keynote and Catchpoint to create a consolidation of information retrieved from routine usages.
• Designs, develops and maintains reports for core measure, quality, regulatory, and operational management reporting.
• Consults with Information Systems staff to determine business and functional requirements and identify solutions to resolve those needs.
• As a Senior Systems Engineer, I used the IIS Manager to configure Microsoft platforms & IIS security, performance, and reliability features. I also added, delete sites; start, stop, and paused sites; backed up and restored server configurations; and created virtual directories for better content management, to name only a few of the administrative capabilities.
• I used VMware ESX Server 2008 as a data storage backend for data: XML, email, time/calendar, file, document, spatial, etc as well as perform search, query, analysis, sharing, and synchronization across all data types.

Confidential, McLean, Va

Senior Systems Administrator

Responsibilities:

• Monitoring and managing active directory for users for various systems configured for virtual environments on multiple platform access privilege.
• Performing backups, patching, networks and system troubleshooting across the infrastructure within local area networks and wide area networks.
• Configuring PKI, VMware, Microsoft and MAC technologies for various desktops and HP servers.
• Creating cloud standard operating procedures and disaster recovery plans/procedures as backups for emergency protocols
• Responds to customer technical problems/issues related to various OEM hardware and software platforms
• Assists customers by diagnosing problems and providing resolutions for technical issues

Confidential, Herndon, Va

Systems Administrator Contractor

Responsibilities:

• Manage ticketing system and arranging queue resolution document in list of priority
• Provide critical thinking of client cases and engaging with front end and backend users
• Practiced security methods ensuring no customer experience is less than exceptional
• Provided policy guidance, advice, and assistance in the definition, design and implementation of the target business and technical architecture, reviewing the as-is state and development of the enterprise transition.

Confidential, Alexandria, Va

IT Specialist/Computer Engineer

Responsibilities:

• Researching and analyzing database functionality to ensure that an invention is new and unique.
• Prior database functions are functions that have been disclosed to the public about an invention before a given date including any related patents, published articles and public demonstrations.
• Conducted complex analysis in support of architectural activities, and developing architectural products/artifacts including architectural reviews of business and technical artifacts. Conducting interviews and data gathering activities; and preparing and submitting responses to all Federal and DHS oversight and reporting requirements relating to EA.
• Participated in cross-organizational analyses to identify duplicative investments, gaps, or opportunities for collaboration within Confidential, DHS, and across Federal agencies. Conducting studies to identify improvements in the way IT architecture is applied to key business functions for Confidential .
• Supporting the development and implementation of plans and strategies to modify the IT infrastructure.

Confidential, Herndon, Va

Infrastructure Systems Management & Network Administrator

Responsibilities:

• Responsibilities included but not limited analyzing, designing, developing, customizing, and implementing a wide range of complex hardware and software to support Windows operating systems and large-scale LAN/WAN & desktop systems including protocols, (SMTP) management systems, communications controllers, bridges, routers, and other network devices that support extensive operations.
• Produced VMware & Confidential principles, concepts, and techniques used to provide expert level technical support for telecommunications technologies and responsibly ensuring that system performance is favorable for end-users
• Worked with the full scope software development as a junior java developer for a period of 6-8 months.
• Served as a technical help desk expert in the planning, installing, configuring, testing and management of IT operations systems in software platforms comprising of, VMware, SAN, LINUX, & Windows and of the evaluation of procedures and practices to protect information assets. server configurations; and created virtual directories for better content management, to name only a few of the administrative capabilities.
• I used VMware ESX Server 2008 as a data storage backend for data: XML, email, time/calendar, file, document, spatial, etc as well as perform search, query, analysis, sharing, and synchronization across all data types.
• Documents and communicates project status with team members, with department representatives; provide formal status reporting on a periodic basis to project management / leadership as requested.
• Coordinates and facilitates meetings as assigned.

Confidential, Atlanta, Ga

Logistics Coordinator

Responsibilities:

• Secured and safe handling of packages to and from short range and long range destinations
• Practiced security methods ensuring no customer experience is less than exceptional
• Verified all packages have the proper information ensuring the package arrives to its destination in a timely manner

Confidential, Alpharetta, Ga

High Speed Internet Technical Support

Responsibilities:

• Offered resolutions and alternatives for resolving internet and cable issues
• Trouble shooting and problem solving in regards to internet connectivity
• Enhanced customers experience for upgraded, newly developed applications suited specifically for each client
• Provided and managed Local Area Network and Wide-Area Network offering clients broader band spectrums improving speed, functionality and efficiency across a highly secured network

Confidential, Alpharetta, Ga

Global Positioning System Technician

Responsibilities:

• Resolved any issues in regards to the tracking system, via hardware or software
• Extensive follow up with all clients to ensure satisfaction of service and answer any questions
• Supervision of several independent contractors to ensure professional and efficient install are performed correctly

Confidential, Alpharetta, Ga

Systems Support Engineer

Responsibilities:

• Monitored and assisted clients with understanding multiple registration programming systems
• Testing of newly developed systems outside vendors technical registration
• Performed trouble shooting and resolving technical issues within and outside of the company
• Provided administrative support of Blackberry severs and client-server applications