SUMMARY:

Interpersonal and communication skills, the ability to communicate and collaborate with diverse audiences. Microsoft certified with Final Full Secret Clearance

PROFESSIONAL EXPERIENCE:

System Admin

Confidential

Responsibilities:

• Managed and supported a variety of Confidential - ISAF systems running on Microsoft 2003 operating system and web based applications including Interim-Geo-Spatial-Intelligence-Tool iGeoSIT, CORE-GIS, JOCWatch, ICC, JChat Servers, LOGFAS and CORSOM
• Installed, configured, upgraded, administered, monitored and maintained all physical systems deployed on all security domains.
• Monitored all systems availability and services usage to prevent systems and applications crashes, created users and assigned privileges on secure Confidential -ISAF servers to allow users to upload, share and view live incidents as they occur in the field
• Monitored usage, generated reports, identified and managed database security issues
• Prepared and managed processes for reporting deficiencies and requested changes to database components and systems.

Confidential

Engineer

Responsibilities:

• Provided helpdesk support in a team environment and resolved problems to the end user’s satisfaction
• Monitored and responded quickly and effectively to requests received through the IT helpdesk
• Monitored Helpdesk for tickets assigned to the queue and processed first-in first-out based on priority
• Tested and configured new workstations, peripheral equipment and software, installed and configured new Printers, Scanners and plotters and repaired old ones
• Reported issues to the IT Helpdesk for escalation
• Configured PC setup and deployment for new users using standard hardware, images and software

Consultant-IT System Admin

Confidential

Responsibilities:

• Responsible for monitoring, operating, managing, troubleshooting and restoring service to users’ computers.
• Perform fault isolation and diagnostic functions necessary to determine corrective action to restore normal operation to users’ computers
• Performed daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created and media is recycled. Create, add, change, and delete user accounts per request.
• Repaired and recovered from hardware and software failures.
• Coordinated, interacted and communicated with managers and peer groups in exchanging of vital information.
• Applied OS patches and upgrades on a regular basis.
• Configured / added new services as necessary.

Technical Support

Confidential

Responsibilities:

• Experience in supporting Joint Asset Movement Management System and SPOT throughout Confidential Bases in Kuwait and Iraq and providing support to civilians and contractors coming-in-and-out of theaters and Confidential /analyzed/uploaded data into the system and provided JAMMS technical support to clients.
• Handled immigration and Host nation issues such as Confidential, entry and work visa18.
• Travel, Transportation and Coordination Management of contractors in-and-out of theaters

Confidential

System Admin. Tech. Support

Responsibilities:

• Provided customer service, monitored and analyzed processes, created and distributed reports on daily basis.
• Performed daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logsand verifying completion of scheduled jobs such as backups to the appropriate media, recovery tapes or disks are created, and media is recycled.
• Create, add, change, and delete user accounts per request.

Confidential

Helpdesk/FSE

Responsibilities:

• Experience in Confidential . Executed support of daily operations and delivered technical support to Service Engineers across South West Asia.
• Provided Daily status of personnel whereabouts accountability using SPO TRACKER
• Monitored and assessed performance of radio frequency In-Transit-Visibility (RF-ITV) across a wide-range of hardware/software tracking systems.
• Tracked Military Assets. Handled shipping, receiving and inventory of GFE. Created daily reports for presentation to Military and civilian agencies.
• Ensured Total Asset Visibility (TAV). Provided daily updates and briefed Military on present conditions and status of all sites in theaters.
• Performed implementation, maintenance support, and system upgrades of cutting edge/emerging Automatic Identification Technology (AIT).
• Handled site surveys for potential Radio Frequency Identification (RFID) installations.
• Collaborated with the Confidential to attain essential sanctions and plans.

Consultant

Confidential

Responsibilities:

• Experience in delivering strategic and innovative foreign languages and information technology services and solutions to the Organization and its clients.
• Collaborated across the Organization to secure contracts from federal, States and local government agencies and private Companies. Ensured system reliability, mitigated risk and executed successful migration of client systems from NT4 to Windows 2000/2003 servers and XP.
• Supported system reliability across LAN/WAN networks.
• Negotiated cost effective procurements for equipment and services through vendors and manufacturers.

Instructor Language Consultant

Confidential

Responsibilities:

• 6+years experience Analyzing IT systems and resource/personnel allocations.
• Determined potential improvements, devised programs to improve performance and to enhance internal security.
• Evaluated, selected, procured emerging technology equipments such as serversdesktops/laptops, hardware/software and backup systems. Negotiated best price and value added contracts with vendors, manufacturers and Internet service providers.
• Upgraded network, made and replaced CAT3 to CAT5e, CAT6 wiring and cabling according to standards to enhance productivity and boost LAN/WAN speeds. Replaced
• Ethernet wiring to include hubs, switches, Cisco 2600/WatchGuard 7000 routers, VPNHP/Xerox printers, scanners, IBM e-Servers X-series, HP/Compaq Proliant servers, Dell
• Poweredge servers, workstations/desktops/laptops.
• Executed successful platform integrations of Microsoft Windows NT4.0, Windows
• 2000/2003 servers, workstations and computers running Windows 95/98SE, Windows
• 2000Professional, and Windows XP Professional.
• Served as a key member of the internal team charged with management of the overall
• IT environment, onsite LAN/WAN installs, and support of clients.
• Teamed in LAN/WAN installs and integration projects for the Montgomery County School System, the
• Manassas Public School System, and a variety of other clients.
• Controlled the troubleshooting of hardware/software, network configurations.
• Managed installation schedules to ensure proper personnel coverage and provided daily project updates to management.

VP International Marketing

Confidential

Responsibilities:

• 8+year’s in international marketing of computer systems specialized configurations for clients. Co-founded the organization in support of clients/companies in obtaining essential products in an effort to penetrate the global market.
• Developed a solid client base throughout the Americas, Europe, Middle East, and Asia through extensive travel and a dynamic network of sales agents. Attended presentations and conferences to assess innovative products and create prospective business deals.
• Negotiated a high profile contract with Confidential ’s Confidential Star semiconductor for proprietary configurations of computer systems for European and Middle-Eastern clients.
• Managed overall sales negotiations and logistical arrangements and partnered with international financial institutions, freight forwarders, and a variety of other organizations to ensure on-time delivery to clients.