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Optimization Engineer Resume

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SUMMARY:

  • Experience in Multiple phases of Telecommunications RF/VoIP/PBX infrastructure Switching, Network and Personnel Management in education and work experience.
  • Prior experience in NOC/Call Centers.
  • Strong incident and problem management auditing skills.
  • Ability to identify and analyze Telephone quality and operational processes and then drive corrective/preventative/upgrade action plans.
  • Prior experience (Certifications) with a large Telephone networks (Nokia/Cisco/Nortel/Avaya) in the corporate/field sectors.
  • Experience with Cisco Unified Communications Manager and Cisco Unity.
  • Experience with Avaya Telephone PBX systems (G450) and adjunct systems such as Avaya AES, Avaya CMS, and Avaya Modular Messaging.
  • Familiar with SIP/ H.323 Trunking, PRI, T1/E1, Metro - E, Session Border Controllers. Experience with Contact Center routing and IVR technologies.
  • Experience with Cisco routers/catalyst (Blades) and switches.
  • Experience in the use of multiple network tools such as snip, ProComm, syslog and net flow, Experience with Cisco Works (LMS) for network troubleshooting.
  • Experience working in a (Facilities) team-oriented, collaborative environment.
  • Proven across the board Analytical abilities.
  • Excellent Hands-on equipment skills, Industry Specialized Tools to include Fusion Splicers for Fiber Optics.
  • Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations (Outages).
  • Thorough knowledge of Telephone standards to include cabling (Cat 5/6-Fiber Optic Terminations Single/Multi Mode) concepts and protocols
  • Ability to write technical documentation and create management reports and matrix.
  • Strong, Congenial Customer Service orientation.

PROFESSIONAL EXPERIENCE:

Confidential

Optimization Engineer

Responsibilities:

  • Collaborates in the entire process of move, add and change (MAC) processes
  • Develops test plans, new call flows, and performs configuration clean-up of scripting protocols
  • Identifies opportunities to gain efficiencies and/or improved delivery of service
  • Orders and maintains phone numbers for entire organization as necessary
  • Ensures proper documentation of system configurations. Conducts appropriate maintenance and support for various telecommunications applications
  • Provides support for all telecommunication issues, and assist in departmental projects
  • Keep abreast of current and new technology advances and their potential application at the company
  • Provide on-call technical support after hours and on weekends when scheduled
  • Performs other duties as may be required
  • In-depth knowledge and understanding of Avaya telecommunications systems, including PBX, IVR, CTI, SBC, SIP, and unified communications/voice mail Call Center environment experience, including call routing, call recording, VOIP, soft phones, hard phones, and VPN phones
  • Knowledge of TCP/IP networking/communication protocols
  • Hands-on knowledge of IP QoS, telephony integration with Microsoft Skype, and Video Conferencing systems,
  • Excellent analytical, reasoning, organizational, time management and problem solving skills. Excellent oral and written communication skills with the ability to interact effectively with executives, customers, vendors and department staff
  • Attention to detail and follow through including the ability to work swiftly and accurately to meet stringent deadlines
  • Ability to work in and constructively contribute to team work environment
  • Ability to maintain the confidentiality of information, and adhere to compliance and security considerations
  • Ability to prioritize and handle multiple tasks simultaneously
  • Microsoft SQL Server, Cisco, Citrix, Checkpoint, and other network technologies
  • Experience in developing and deploying disaster recovery solutions

Confidential

Commissioning and Integration Technician

Responsibilities:

  • Integration, commissioning, system verification of Nokia BTS Flexi platform network element.
  • Performed call testing on VoLTE 4G-2G, E 911 call trace, Data Call
  • 700 MHz data call testing capturing the UL and DL throughout, Testing and configuration of RETs
  • Advanced troubleshooting (Tiger Team), follow the NSN NED documentation and independently resolved project issues.
  • Integration and Commissioning relocation/hot-slides cutover of T1 and LMU and ALU 7705 Router.
  • Used the BTS Site Manager to take Pre/Post Site Snap Shots
  • Connection of BTS Site Manager Software to LTE e Node B
  • Installation of either or combination of FBB (A/C) modules into the FSMF
  • Post site photographs of FCOA/SSC cabinet
  • Downloaded Site info from NOLs such as RFDS, Port Matrix, SCF files and address
  • Tested all Fibers and troubleshoot/CLEAR alarms and faulty equipment on FGYA/FRLB/ FSEB/FXME/ESMB /LMU on Nokia /Ericsson platforms while unitizing BTS Manager to configure RET and upgrade and Integration of LTE, 4G, 3G and 2G Technologies.
  • Performed Ret Antenna Line configuration (MHA/RET/ALD) and connectivity as well as Flexi BTS Feature set (Rx diversity / Antenna Line sharing) and also performed activities on Roof TOP, Field Cell site & RRU (Ground) implementations.

Confidential

Optimization Engineer

Responsibilities:

  • Performs RF performance activities in customer projects independently, according to project plan and in project managers guidance
  • Analysis of KPIs, investigation and improvement of network quality problems
  • Analysis of neighbor relations and implementation of corrections
  • Customer problem investigation
  • Troubleshoot system problems such as Pilot pollution, drop calls, dropped connections, handoff failures and interference issues.
  • Perform root-cause analysis of RF issues to meet target KPIs.
  • Recommend parameter changes to improve performance and prepare status reports.
  • Generate scripts necessary for RF optimization.
  • Network element monitoring, analysis, fine tuning, optimization and troubleshooting.
  • Operates in compliance with the processes, methods and tools linked to the job.

Confidential

Support Manager

Responsibilities:

  • Perform capacity planning and forecasting of Telephone resources.
  • Evaluate and/or recommend potential Telephony solutions (i.e. hardware, software, network
  • Monitor, evaluate, and maintain systems and procedures to protect systems and voicemail databases from unauthorized users.
  • Recommend and implement policies and standards and ensure adherence to security procedures.
  • Maintain contact with outside organizations in the maintenance, service, and/or purchase of components of the Telephony infrastructure.
  • Troubleshoot user/system telephone issues
  • Provide training or individual assistance to users as needed
  • Stay current with Telephone technologies relevant to the call center environment.
  • Manage day-to-day delivery of services through Symantec Enterprise software (PBX, ACD, IVR, CTI, CQM and Carrier Networks) to ensure adherence to defined service levels
  • Manage incidents for the Call Centers to include call flows, agents, reporting systems, etc.
  • Manage Telephone Administrators
  • Ensure all work is performed in compliance with Company Policies as well as local, state and federal collections laws and regulations
  • Miscellaneous duties as assigned

Confidential

Quality Tester

Responsibilities:

  • Maximize effectiveness of the Installation, Integration/Commissioning/Testing of LTE, Nortel CDMA, UMTS/ Metro Cell, Siemens UMTS expansions 3gpp/4g (RF) as well as EVDO/ MFRM upgrades of it for Client, iDen/Motorola, on a site-by-site and or Market basis.
  • Manage/Support the delivery of LTE test cases through the implementation process, including: test case development; test case reviews; test case corrections when necessary; the loading of test cases in customer’s QC application via script apps; maintenance of test plans and test object lists, on a site by site and or market basis adjudicating test cases when necessary.
  • Represented team of (8) subordinates in customer’s LTE War Room. This means: acting as an initial POC for LTE issues; performing defect/upgrades repairs escalating issues to Architecture team on a per site basis.
  • Passive Intermodulation: Used industry/carrier standards to test antenna health. Duties included collecting recorded antenna test results and serial number(s) and compiling results into spreadsheets/matrix.
  • Responsibilities includes troubleshooting Fiber, antennas, T’s and cards independently and communicating to Carrier managers of test results as well as coordinating with other Team Subordinate Personnel of same results utilizing PIM testers used to measure modes and Return Loss, time, Frequency Sweeps, Rx Interference etc…

Confidential

Quality Auditor

Responsibilities:

  • Perform comprehensive risk and control assessments of wireless Telecommunications systems interfacing with the Confidential LMU, Plan, coordinate and conduct complex audits of Nokia, Ericsson and Siemens (RF) switches.
  • Develop client relationships (Cingular/Verizon / T mobile) and gain an understanding of organizational as well as enterprise wide strategic goals and objectives, key business risk and exposures.
  • Design testing procedures to evaluate and validate the effectiveness and efficiency of the existing control structure.
  • Communicate results of audit testing by Team of subordinates (6 Personnel) using (Asset Management tools) to management.
  • Recommend necessary improvements and control effectiveness where deficiencies exist.
  • Prepare documented reports to management that detail the audit results of my Team, identify issues, and provide recommendations for improvement in the internal control structure. GSM, GPRS, BTS and UMTS.

Confidential

Lead Technician

Responsibilities:

  • Installation and commissioning of (Walgreen’s) and (CVS) new store telecommunications Cabling (Copper/Fiber) and Testing, Network, Phone as well as Audio, Video systems.
  • Responsibilities of Lead Technician include, Personnel Management (2), site inspections with the site Superintendent and Electricians as well as (Prints to effectively ID network locations for documentation purposes) as well as Testing (Agilent 350 Wire scope), Pictures of install and Signature from site Superintendent E-mailed from site upon completion.

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