PROFESSIONAL SUMMARY:

• 10 years experience managing and supporting IT Operations and Business Continuation projects. Direct project planning, problem solving, and system development within enterprise wide environments.
• Life - Cycle Project Manager accountable for budgets, risk assessments, functional /technical specifications, cross-functional communications, quality and performance testing.
• Valued advisor with exemplary insight and experience managing project logistics to support high-stakes business needs.
• Technology Trainer/Educator to both novice and experienced professionals.
• Skillfully manage project transitions requiring new training on behalf of experienced and novice technical, administrative, and end-user teams.

KEY COMPETENCIES:

• Hardware/Software System Integration
• Networking
• Vendor Relationship Management
• Training/User Integration
• Helpdesk Support Process
• Improvement Customer
• Service Change Management
• Phone systems administration

SOFTWARE COMPETENCIES:

• Linux/Zentyal 3.5 Server Windows Server 2000, 2003, 2008R2, Norton Ghost Imaging software
• Altiris/Symantec 6.9 - 7.1 Admin Studio 11.0 VMware Windows 95 - 7, 8, 10, Professional Microsoft Office 2000 - 2013 Professional Microsoft Visio/Publisher 2003 Networking LAN/WAN
• Establish and Configure Wi-Fi and Access Points Computer Systems Documentation CompTIA
• Spam and Virus Firewall 300/Web Filtering 310 appliances Stand-alone Ice Warp Email Server ESet Antivirus and Security for Small Business NEC DSX Phone/voicemail system Admin
• NEC SV8100 Phone/voicemail system Admin

HIGHLIGHTS OF EXPERIENCE:

Systems Administrator/ IT Manager

Confidential, San Antonio, TX

Responsibilities:

• Collaborate and negotiate with a variety of vendors, employees, and subcontractors on technical services i.e. security, networking, and resident help - desk support.
• Successfully managed the IT infrastructure transition to a new building. Oversaw all aspects of new facility interior buildout, including electrical, telecommunication system installation etc.
• Manage an ongoing self-education program on systems operations. Upon mastery, educate and train team members on technical and software operations i.e. new anti-virus software.
• Ensure overall security and HIPAA regulatory compliance criteria.
• Support approximately 400 end users including both novice and experienced users. Manage troubleshooting via remote control for those computers not integrated into the network.
• Test, evaluate, and repair all systems and peripheral equipment company wide.
• Maintain and control email server, phone, and voicemail systems for employees and corporate office.
• Maintain and implement Windows OS images for current and future computer systems including reinstallation of software and operating system software. Verify the operational integrity of all systems.
• Establish and maintain user accounts, and VPN/RDP connections for users. Assign file permissions and establish password and account policies.
• Effectively provision, install/configure, operate, and maintain systems hardware, software and related infrastructure. Troubleshoot and resolve hardware, software, communications issues, backup/restore processes, utility scripts, etc.
• Evaluate requests for hardware and software. Research and recommend solutions to technology needs compatible with the client's technology architecture, infrastructure, and resource constraints..

Northside Enterprise Desktop Support Specialists

Confidential, San Antonio, TX

Responsibilities:

• Served in cross - functional roles responsible for troubleshooting, maintenance, and repair of
• Collaborated with software teams to construct, test, and modify software application for mass installation and implementation throughout the District.
• Repackaged approved software for District deployment utilizing Admin Studio 11.0.
• Built, tested, and installed operating systems from ground up.
• Provided technical support and training for vendors, end-users, and District personnel for all imaging process issues and changes. Directed technical support teams on imaging process operations, procedures, and software requirements (3-day projects).
• Managed vendor relations and product evaluations on an ongoing basis, integrating a variety of equipment from overhead projectors, to computers, and peripheral equipment (HP, Dell, etc.).
• Developed and maintained PC and Laptop computer OS image and driver repository utilizing
• Altiris/Symantec 6.9 and 7.1. Maintained organization for Altiris/Symantec Deployment console pertinent to 8 individual Windows 2008 RS2 servers.
• Served as System Administrator for Campus Computer Technicians and School Administrators regarding a variety of issues arising via Remote Desktop session and/or VPN software.

PC Technician Internship

Confidential, San Antonio, TX

Responsibilities:

• Repaired District computer systems for personnel and staff.
• Removed and reloaded ACCD approved software and programs.

Field Service Engineer

Confidential, Ft. Bliss, TX

Responsibilities:

• Installed and maintained hardware pertinent to computer simulators used in military training school.
• Troubleshooter on Windows 95 - 98, and Unix Solaris 7 operating software for military Command and
• Control simulator systems.
• Maintained and upgraded software applications and hardware.
• Managed maintenance log sheets and server work order submissions.

System Administrator

Confidential, Ft. Bliss, TX

Responsibilities:

• Conducted presentations for Instructors on Confidential Command and Control simulator systems.
• Collaborated closely with the Warrant Officer School to assist new Warrant Officers learn, evaluate, and operate systems.
• Established administrative and user profiles for employees and students.
• Installed switches and hubs for LAN Network supporting multiple classrooms using multiple types of network connections.
• Compiled maintenance log sheets on 160 computer systems in various labs.
• Performed all duties with no senior supervision.
• Expired Top Secret Clearance: Government Contractor.