SUMMARY:

Dynamically skilled individual with a vast array of technical expertise and customer service skills with 17 years of IT Experience.

AREAS OF EXPERTISE:

• Information Technology
• Project Management
• Information Assurance
• Virtual Systems
• Network Administration
• Training Personnel
• Systems Integration
• System Administration
• BMC Remedy 7.1
• Help Desk Operations
• Migrations/Upgrades
• Active Directory
• DNS
• Customer Service
• IT Strategy Development
• Writing Skills
• HBSS

PROFESSIONAL EXPERIENCE:

Confidential

Senior Principal System Administrator

Responsibilities:

• Deploy Windows 2012 r2 servers.
• Design and build Server 2012 r2 Hyper V environments.
• Install and manage Solarwinds Servers.
• Install and configure IIS.
• Install and configure Exchange 2013.
• Promote and demote 2012 r2 domain controllers.
• Configure Active Directory and group policy on Server 2012 r2 domain controllers.
• Build out remote desktop services environments on 2012 r2 hyper v environment to include Remoteapp and VDI.
• Install and test different proprietary software.
• Test and Configure STIG settings in GPOs.
• Migrated servers from VMWare to Hyper - V.
• Create powershell script to create a report of users who have not logged in for 90 days.
• Create powershell script to create a weekly report of active users, total users, and available Exchange storage.
• Create powershell script while utilizing excel and the winrm or psexec command to quickly push out reg key fixes to a number of computer objects (i.e. if the customer wanted a quick fix action to a scan finding.)
• Create a simple user profile migration script when migrating users over to a new RDS server.
• Last Tier of support for any Help Desk issue.

Confidential

System Engineer and Team Lead

Responsibilities:

• Lead the remote support team and trained personnel.
• Updated all Standard Operating Procedures.
• Last tier of support for all Windows related issues tickets.
• Provide any System Administration support
• Look over Active Directory infrastructure and offer suggestions on improvements or solutions to existing issues.

Confidential

System Engineer and Service Desk Lead

Responsibilities:

• Served as a Service Desk Lead while also performing windows engineering tasks.
• Create and maintain Citrix Thin Client and Zero Client baselines.
• Create and maintain Citrix Server baselines.
• Deploy Citrix servers using Xen Server and Xen App.
• Deploy HP Servers.
• Troubleshoot server outages.
• Troubleshoot Exchange 2003/2007/2010 outages.
• Create and maintain VM Server 2008 R2 baselines.
• Create and maintain Windows 7 baselines.
• Create, test, and implement Active Directory Group Policy changes to the domain.
• Implement security baselines and recommend exceptions through testing (USGCB, CIS, DISA STIG)
• Create packages to deploy software updates and to make network wide configuration changes via SCCM 2007.
• Use SCOM 2007 to monitor and to respond to any server issues.
• Deploy Server 2008 servers.
• Deploy patches using WSUS.
• Perform and analyze Retina scans and then provide fix actions.
• Perform configuration changes in Active Directory.
• Wrote procedures and trained new service desk personnel.
• Created images using ghost application and Sysprep.
• Wrote procedures for setting up a new desktop system on the network.
• Created accounts in Remedy and created/modified/deleted items in the operational catalogue.
• Create user accounts using Active Directory users and computers. Create mailboxes using Exchange Management Console.
• Change file permissions and create file directories.
• Create group mailboxes, security groups, and distribution lists using Active Directory Users and Computers.
• Troubleshoot all Microsoft Office products and provide tier level three support to unresolved issues.
• Tier level three support for all Windows issues.
• Maintain an Inventory Database using MS Access 2007.

Confidential

System Administrator

Responsibilities:

• Innovative troubleshooting and problem solving for unique computer problems.
• Implement security baselines and recommend exceptions through testing.
• Create packages to deploy software updates and to make network wide configuration changes via SCCM 2007.
• Perform and analyze Retina scans and provide fix actions.
• Created VB script for mapping network drives and printers.
• Create user accounts and mailboxes using Microsoft Exchange Console and Active Directory.
• Change file permissions and create file directories.
• Used remedy ticket system to open, modify, and close tickets.
• Troubleshoot any Microsoft Office malfunction.
• Troubleshoot other applications such as internet explorer, Netscape, Firefox and adobe products.
• Experience replacing and installing hardware components for HP computers and printers.
• Write up end-of-day reports for the daily tickets from Remedy.

Confidential

Desktop Support Technician

Responsibilities:

• Experience using active directory to reset user account passwords and to create/modify computer names.
• Troubleshoot any error that may arise concerning Microsoft office applications.
• Troubleshoot any hardware problem that might arise.
• Experience replacing all hardware components for a desktop machine.
• Troubleshoot laptops, like replacing hard drives and fixing software related issues.
• Experience using a trouble ticket system called service center (creating, modifying, and closing tickets).
• Experience solving network related issues as well, like joining machines to the domain and replacing network cards.

Confidential

Desktop Migration Technician

Responsibilities:

• Set up new computer equipment for users at several Confidential locations.
• Brought over all user data from old machine and transferred it to the new machine using ghost application
• Performed quality assurance on customers to insure all Microsoft applications and other software were working as they should be.

Confidential

Desktop Support Technician and Shift Lead

Responsibilities:

• Solved and closed trouble tickets using the Remedy trouble ticket system.
• Used Active Directory to create and modify user accounts, create computer names, moving accounts to different groups/locations, and setting the user’s required permissions.
• Logged network, telephone, and radio outages and other various trouble calls into Remedy and determined a fix for the problem and/or forwarded to the proper channel to get resolved.
• Safeguarded classified materials.
• Conducted preventive and corrective maintenance efforts and documented actions in manual files and automated database using Microsoft Access.
• Troubleshot all problems concerning Microsoft office applications.
• Troubleshot various hardware problems like hard drives and motherboards.
• Experience replacing every single computer component like the processor chip, power supply, NIC card, etc.