SUMMARY:

• A highly energetic technical leader, administrator and architect with 23 years of proven experience in the analysis, design, implementation and support of cost - effective, high-performance technology solutions.
• I can be counted on to actively engage with new projects, work through issues and stay with it to completion.
• Particularly skilled at identifying problems and devising creative, workable and quality solutions using both commercial and open-source offerings.

TECHNICAL SKILLS:

• Windows (All Versions)
• Expert
• Linux (various distributions)
• Web Servers
• LDAP Servers
• DNS Servers
• ITIL Foundation certified
• IIS web server
• Sun One web server
• Apache
• Netscape Enterprise Server
• Technical Project Management
• Network administration (Cisco switching)
• MySQL

WORK EXPERIENCE:

Systems Engineer and Architect

Confidential

Responsibilities:

• Redundant load balancers with features similar to those offered by F5 products, but on low-cost cloud servers. This includes full fault tolerance with auto-failover, SSL acceleration, intelligent node state detection, sticky sessions, etc using products such as Apache, Zen Load Balancer and haproxy.
• Fault tolerant iSCSI SAN with automatic failover and data mirroring.
• Fault tolerant MySQL via various methods such as DRBD, MySQL master/slave with GTID, and Galera/WSREP m ulti-master cluster with load balanced frontend.
• Non-customer facing systems such as Bacula, Cacti, and Nagios
• Cloud environments built on both VMware and Apache’s Cloudstack (KVM hypervisor)

Keywords: Linux, Ubuntu, Apache, MySQL, Galera, DRBD, Bacula, WSREP, Nagios, cacti, haproxy, zlb, Zen Load Balancer, postfix, VMware, Cloudstack, KVM, Ansible, cluster, HA, postfix

Systems Engineer and Support

Confidential

Responsibilities:

• I currently manage a team of 3 0 members for a dozen large enterprise accounts.
• This team consists of members from across the globe, ranging from junior to very senior technical staff. I am responsible for HR and financial duties, as well as serving as a senior point-of-escalation for my accounts.
• I am also occasionally “on loan” to other accounts when they experience Linux-related issues requiring an additional set of eyes.
• This was a promotion from my prior role at Confidential, continuing my employment from November 2003 (via the acquisition of Confidential by Dell, and the recent purchase of Confidential by NTT Data

Keywords: Windows, ITIL, Management, Account Management, Organization and Time Management, IT Operations Management, Linux

Sr. Specialist / Intel Tower SME

Confidential, Plano, Texas

Responsibilities:

• This position consisted of managing a team which assists the transition of new accounts into our outsourcing offerings.
• My team is placed into the transition efforts as the Wintel SMEs, with the responsibility of architecting, deploying and orchestrating long-term onshore, nearshore and offshore support of complete data center-based environments. It is my duty to determine requirements, maintain budgetary constraints related to our contractual obligations, and deliver an enterprise class solution within the time frames allotted.
• This generally consists of multiple client site visits to discuss and gain approval of proposed architecture, followed by managing efforts in our data centers to centralize and standardize operations. SME duties include the architecture design, and implementation of enterprise-grade solutions.
• These environments typically consist of Active Directory, VMWare, and various IIS/SQL applications.
• Following a successful migration, my international team retains steady state support duties for the new account.
• We maintain all aspects of an enterprise Intel/Windows environment, ranging from Citrix to Antivirus to basic server OS and hardware administration. I support all infrastructure applications, such as Active Directory, DNS, etc as well as provide a stable server environment for 3rd party apps.

IS Intel Services Manager

Confidential, Plano, Texas

Responsibilities:

• I managed a diverse team, both skillset related and geographically, in the pursuit of delivering the best possible support to our customer. My primary responsibilities were ensuring completion of new project delivery as well as maintaining the highest levels of ongoing support.
• In pursuit of these goals, I retain budgetary responsibility for both training and associate moral for my various teams equaling approximately 35 individuals.
• I must constantly re-evaluate current resource allocations and supplement as needed to maintain proper service levels to the customer.
• I was hired at Confidential as a team lead for a small group of system administrators supporting various software development teams within the healthcare field.
• My responsibilities included system administration in a senior capacity within an environment consisting primarily of clustered IIS and SQL servers as well as associate management. This team grew recognition and became a pinnacle of customer support and it's pool of admins became a much sought after commodity until being absorbed into the overall IS dept. supporting a major US healthcare account.
• Upon becoming part of this larger IS/IT organization, I was tasked with the role of Project Delivery Manager. In this capacity I was directly responsible for a team of system admins deploying both servers and overall design for various healthcare systems. I was also given management of ongoing support for several groups where customer satisfaction was low. Within months these teams had become extremely high held by our customer.
• Due to the success of the above ventures, I was given ongoing support duties for most of the organization - approximately 40 associates. This includes support for approximately 1200 Intel based servers running everything from web servers hosting inhouse built applications to VPN connectivity for all of the customer's nationwide facilities. I provided leadership for teams specializing in such areas as Citrix, security and network storage (network appliance/netapp). Further, I worked closely to tailor architecture solutions for projects including IBM blade, diskless boot-to-LUN scenaries and indepth WAN based backup strategies to meet DR requirements.

System Administration

Confidential, Dallas, Texas

Responsibilities:

• I was the senior Linux and Windows administrator. I also performed all management of the corporation's routers and firewalls (linux based), in addition to Cisco administration (2900 and 3500 switches). My responsbilities were primarily as 3rd level support when other admins within the company were unable to obtain a resolution for the customer.
• In addition to typical system administration, I also maintained pre-order server quantities. My responsibility in this role was to properly evaluate on-hand server count and gauge against current and projected customer needs to ensure we always had enough hardware on hand to meet demands, without maintaining excess costly hardware.

Technical Support

Confidential, Dallas, Texas

Responsibilities:

• Duties during decommissioning phases were as a technical prime.
• Responsible for consolidating multiple application data and/or databases into single applications/databases to reduce overhead and costs to the company.
• Tasked with working through the details of various projects and implementing the solution.
• Identification of applications running on specific servers during Discovery phases in order to carry decommissioning efforts forward.
• Deployed and maintained corporate web servers, directory servers (LDAP), and back end/middleware applications.
• Internal customer and vendor support to assure timely remedies to any and all issues that arose with the servers, ranging from setup and performance tuning to system level problems to writing scripts to automate otherwise tedious and time consuming manual tasks. Scope of support included Netscape/iPlanet Enterprise Web Server, Netscape/iPlanet Directory Server, Insight Accrue (for webserver metrics), Broadvision, NetGravity Ad Server, Apache Web Server, BroadBase, and the Verity Search Engine.
• Platform of choice was Sun Solaris, as well as Sun hardware ranging from Ultra60’s to E10000’s.
• Worked with various network related groups, such as the NOC and Firewall/ Corporate Security, to help track down and identify outages. Duties also outlined a rotating 24/7 “on-call” status for after hours trouble resolution.

Technical Support

Confidential, Dallas, TX

Responsibilities:

• Deployed and maintained corporate web servers, directory servers (LDAP), and back end/middleware applications.
• Internal customer and vendor support to assure timely remedies to any and all issues that arose with the servers, ranging from setup and performance tuning to system level problems to writing scripts to automate otherwise tedious and time consuming manual tasks.
• Scope of support included Netscape/iPlanet Enterprise Web Server, Netscape/iPlanet Directory Server, Insight Accrue (for webserver metrics), Broadvision, NetGravity Ad Server, Apache Web Server, BroadBase, and the Verity Search Engine.
• Platform of choice was Sun Solaris, as well as Sun hardware ranging from Ultra60’s to E10000’s.