SUMMARY:

• Cloud Engineer, with extensive experience in the primary areas of IT engineering; Cloud Services, DNS, Systems Engineering, and Workstations. Reputation for enhancing engineering projects and design teams. Accomplished in developing project objectives, determining phases/elements, and establishing time frames. Passion for improving standard of technical operations and team competencies.
• Proactively monitor global data centers for server, application, and network issues before becoming customer impacting.
• Experience with Watson AI, SoftLayer, PagerDuty, and NewRelic data center reporting software tools.
• Experience with F5 BIG - IP load balancer in data centers and managing configurations and iNode rules.
• Enhanced DNS/DHCP/IPAM (DDI) support for Domain Name System (DNS) activities
• Refined DNS network support and problem resolution for clients’ network problems or outages.
• Experience with SevOne, SWAT, ProActive environments and procedures with enterprise clients.
• Extensive use of Infoblox, and BIND network appliance tools to monitor Confidential and client networks. Improve planning, routine changes, and major project reviews and implementations.
• Infoblox appliance tools used extensively on the Confidential and other major accounts with constant network improvements and controls of the DNS, DHCP and IPAM global network environments.
• Revised custom server configurations with various Windows server OS and UNIX & LINUX servers.
• Improved network systems, per requirements, both open and secure, with wired and wireless arrangements.
• Teamed with engineers located around the world on hardware, software, and access issues
• Scripting in LINUX & UNIX, in various Shell scripts.
• Supervised department’s Tier II professionals with a high customer satisfaction reports.
• Improved hardware, software, and electrical design, testing, validations and design improvements.
• Regularly receive escalation technical and engineering issues and successfully resolving them.
• Provided first time technical solutions 97% of the time, in hardware, software and network issues.
• Implemented hardware & software development, testing, and integration servers and systems.

PROFESSIONAL EXPERIENCE:

Confidential, RTP, NC

Enterprise Cloud Operations Engineer

Responsibilities:

• Monitor Confidential ’s Global Cloud data centers within their environment health and proactively addresses issues found, using multiple monitoring tools, devices, scripts and Watson AI tools.
• Own all problem resolution in the production environments and involve development or other SMEs only as needed.
• Builds issue remediation automation and/or runbooks for addressing system issues, with assistance from Development SMEs and Application Specialists.
• Determine root cause and addresses with development and applications teams around the world.
• Proactive in addressing capacity shortages in major data centers around the globe.
• Assists Application Specialists in solution maintenance and coding errors.
• Engage NOC and Applications specialists when alerts appear and page outs to address newly discovered data center or network problems in all global centers.
• Scripting in LINUX & UNIX, in various Shell scripts, PEARL, JAVA, Python.
• Experience with SevOne, SWAT, ProActive environments and procedures with enterprise clients.
• Actively engage discovered issues and start ProActive, or Active service engagements to resolve system and or applications issues or errors before impacting customers. Requires logging into systems and servers and running scrips and collecting logs for developer and applications specialist for problem determination and corrections.
• Create and develop SOPs and Training guides for our teams and applications specialist groups.

Environment: Red Hat Linux, Open Client, Soft Layer, DynaTrace/Gomez, Nimsoft, New Relic, IRIS, Log Entries, Application development, processing and production, Multiple Network Management and Desktop/Server Utilities, Scripting (VB, Batch, Shell), IRIS, Clustering, F5 Load Balancing, Proxy servers, Firewalls, DNS, DHCP, TCP/IP, VPN Hardware and Clients, Lotus Notes, MS Office Suite and LibreOffice Suite.

Confidential, Raleigh NC

Enterprise IT Analyst

Responsibilities:

• Review migrations and user access issues across a number of IT regional and main frame data access environments.
• Provide review and recommendations to the IT policy migration program teams.
• Enforce and maintain HIPAA IT access rules and corporate Active Directory security policies.

Confidential, RTP, NC

DNS Network Engineer

Responsibilities:

• Enhanced DNS/DHCP/IPAM (DDI) support for Domain Name System (DNS) activities.
• Refined DNS network support and problem resolution for clients’ network problems or outages.
• Experience with SevOne, SWAT, and Serious environments and procedures with enterprise clients.
• Increased DNS network environment support for 70+ worldwide clients by providing improved changes, troubleshooting, and repairing network outages and access issues and resolutions.
• Extensive use of Infoblox, VitalQIP, and BIND network appliance tools to monitor Confidential and client networks. Improve planning, routine changes, and major project reviews and implementations.
• Enhanced DNS network support for clients and their major network projects to be sure that the DNS is performing according to specifications with improvement recommendations.
• Improved performance of the 5 major data centers Confidential the Confidential RTP site, clustering over thousand servers and network systems.

Confidential, NC

System Administrator Supervisor

Responsibilities:

• Improved new Laserfiche project valued over $1.5 million, provided administration with recommendations and training plans.
• Enhanced new StaffPro project valued over $500,000, provided administration with reports, and training requirements.
• Required DSS IT staff and department members to receive necessary training on new applications as it came online.
• Revised the daily use of NC Data Warehouse DB, CADB, AS400, and some Oracle DB access for report generations to and for the Director.
• Provide daily and monthly statistical reports that reported financial and statistical performance of DSS to the Director.
• Served on several DSS and Confidential committees, providing current and forward looking insight.

Confidential, RTP, NC

Site System Engineer

Responsibilities:

• Standard and custom reloading of desktop system for engineering teams.
• Custom server configurations with various windows OS and LINUX servers.
• Manage the network systems, per company requirements, both open and secure, with wired and wireless arrangements.
• Manage the company Blackberry service and vender accounts for the management and staff.
• Work with engineers located around the world on hardware, software, and access issues
• Manage the site VPN and RSA accounts and keep management and field engineers connected Confidential all hours.

Confidential, Raleigh, NC

IT Computer Field Engineer

Responsibilities:

• Improved IT field support to CompuCom’s major clients, Confidential and Confidential Securities.
• Enhanced new computers and server installations and setups Confidential various sites.
• Consulted with CompuCom’s Project Managers and field support members to deliver on time installations and availability to Confidential .
• Consulted on Dell, and HP systems and servers, plus Confidential printer systems.
• Assignment required 80% travel and overtime work with 100% success rate with clients.

Confidential, Wilmington, NC

IT Field Engineer

Responsibilities:

• Improved major system integrations, WinXP and LINUX servers and numerous Dell, HP, Confidential, and Sun systems, included configuring Cisco Switches for TCP/IP, DNS, and DHCP for the servers and desktop systems.
• Enhancements of service included board and component level repairs.
• Incorporated labor services that saved over $10,000 in labor costs.
• Improved test runs of hardware and software stress tests on all systems before deploying to customer remote locations.