SUMMARY:

• Confidential is a seasoned Senior Infrastructure Engineer serving as both leadership and as subject matter expert on many large teams managing, planning and supporting Exchange 20132010/Office 365 Hybrid email solutions.
• He provided run and maintain support of internal Exchange 2013/2010/Active Directory 2008 infrastructures.
• Providing his expertise across numerous projects, he has extensive experience in application testing and deployment planning prior to release to production.
• Leveraged across several government contracts to include FHFA, DHS, TSA, MCC, USAid, PBGC, Confidential, Health Affairs/Tricare Management Activity, he has managed a diverse team of engineers and projects specializing in Exchange 2016/2013/2010/ Office 365 messaging services.
• He has performed numerous successful Exchange 2003/2007 to Exchange 2010/2013/2016/ Office 365 migrations by providing cradle to grave solution support; including design, architecture, hardware recommendations, implementation, administration, and decommission of the legacy infrastructure. In addition to possessing over 15 years of experience with all versions of Microsoft Exchange, he has expertise in Windows Server 2016/2012/2008/2003, Blackberry Enterprise Server/Good Messaging servers, Enterprise Vault archiving, and Cisco Iron Port firewalls coupled with design and migration experience, as well as administration.
• Confidential ’s leadership experience and information technology acumen is augmented by his ability to guide and train junior staff and colleagues in order to provide the client and end - user with efficient systems solutions so that they can meet their goals and mission.
• He is recognized by his colleagues and clients as an expert in his field and a valuable asset to any team or organization and has received commendations by government agencies.
• His current goal is to add to his portfolio of skills and certificates in other areas of the information technology arena, including but not limited to Cisco Networking and VMWare Virtualization, in addition to MCSE Certification with specialization in Messaging.

TECHNICAL SKILLS:

• Microsoft Exchange 2016/2013/2010/ 2007
• Microsoft Exchange/Office 365 Hybrid Cloud Solutions/Migrations
• Active Directory Federation Services (ADFS) & Directory Synchronization
• Microsoft Exchange 2016/2013/2010 PowerShell
• Microsoft Windows Server 2012/2008 R2/2003
• Active Directory 2012, 2008 and 2003
• Blackberry Enterprise Server
• Symantec Enterprise Vault Archiving
• Cisco Iron Port anti-spam firewalls
• Microsoft Office 2016/2013/2010/ 2007
• Citrix Load Balancers
• ArcServe Replication and High Availability

PROFESSIONAL EXPERIENCE:

Confidential, Reston, VA

Senior Systems Engineer

Responsibilities:

• Responsible for running and maintaining an Exchange 2013 email solution containing approximately 1,200 mailboxes.
• Planned and implemented the environment configuration and migration for moving the agency towards email archiving with Enterprise Vault. The migration provided a 42% space reduction on Exchange databases by compressing, and providing single-instance storage to emails.
• Responsible for the daily run and maintain operations of not only the Microsoft Exchange 2013 environment, but of all Windows 2008 R2/2012 servers, including but not limited to Active Directory, Veritas Enterprise Vault, SQL 2008/2012, to include monthly patching using Microsoft WSUS.
• Successfully implemented automated PowerShell scripts that allow more robust monitoring of the Exchange environment on a daily basis. Also wrote PowerShell scripts as needed to perform administrative actions for Microsoft Exchange and Active Directory user accounts.
• Streamlined the Exchange and Enterprise Vault high availability and disaster recovery process by enhancing the health checks performed by the load balancers to ensure that Exchange and Vault traffic were being passed to the least utilized servers, as well as block traffic to any servers that are not in a healthy state.
• Worked with Microsoft Premier Support to run a Microsoft Exchange Risk Assessment Program (ExRAP) to ensure the Exchange Environment is performing as optimally as possible, and in accordance with Microsoft’s best practices.
• Created Virtual Machines/Virtual Machine templates using VMWare VSphere version 6.
• Assisted in the testing/approval, and deadline deployment of monthly patches for the entire Microsoft Windows Server environment using the Windows Server Update Services (WSUS) feature.
• Configured file/SQL Database replication from the production data center to the disaster recovery data center by utilizing the Arcserve Replication and High Availability software suite. Also included in this replication was configuring the assured recovery testing, which tested the replicated data on a daily basis to ensure the replication data was usable.
• Performed file restorations as needed to recover data that users accidentally deleted or modified by using the NetBackup Client to restore the data to either its original location or an alternate location.
• Created custom powershell scripts that provided daily reports on the status of the entire Microsoft Exchange Environment, to include status of all databases, database sizes, disk utilization, DAG replication status, among other settings. Also created custom powershell scripts to perform automated reporting for various groups in the agency.
• Designed, recommended hardware, installed and migrated the organization from Exchange 2013 to Exchange 2016, and decommissioned the legacy Exchange environment.

Confidential, Herndon, VA

Senior Infrastructure Engineer

Responsibilities:

• Responsible for running and maintaining an Exchange 2010/Office 365 Hybrid email solution containing approximately 31,000 mailboxes.
• Assisted in troubleshooting and fixing complex performance issues with Active Directory 2008 and Exchange 2010 to improve end user experience.
• Performed testing and implementation plans for Windows Server 2008 hardening to enhance the security posture of the network, using DISA Security Technical Implementation Guidelines.
• Evaluated, configured, tested, and provided implementation plans for Cyber-Ark Privileged Identity Management Suite, to control passwords for service accounts, and engineer’s administrative accounts.
• Successfully rebuilt the Active Directory Federation Services environment to provide directory synchronization of the internal Active Directory to the Office 365 cloud after a catastrophic failure.
• Assisted in configuring the Office 365/Exchange 2010 Hybrid solution in the Booz Allen test environment to ensure the testing environment more closely matched production. This will allow future Active Directory/Exchange 2010 changes to be more accurately tested prior to implementation in production, which will ensure maximum uptime for the firm’s staff.
• Performed wiping of Classified data spills from the email systems as required, as well as work with the Cyber Incident Response Team to provide any data required for security breaches or malicious attacks on the email or Active Directory systems.

Confidential, Fairfax, VA

Leveraged Messaging Services Team Manager

Responsibilities:

• Responsible for the management of an eight member team to provide run and maintain support for various levels of Exchange email systems (2003, 2007 & 2010) to meet all required SLA’s.
• Assist the Business Development teams in providing Subject Matter Expertise for new business for CSC in all aspects of Exchange 2010 migration support and designs.
• Managed the technical effort to design and migrate Millennium Challenge Confidential from Exchange 2007 to Exchange 2010.
• Technical lead for implementing an Exchange 2010 design/installation to facilitate the Confidential migration to the Office 365 cloud.
• Assisted in the Exchange 2010 architecture, design, and migration strategy for the following government agencies:
• TSA (80,000 mailboxes)
• DHS (50,000k mailboxes) - also assisted with Lync 2010 migration
• Navy Next Generation Enterprise Network (NGEN)(700,000 mailboxes)
• DHS US-Cert (1,000k mailboxes)
• Responsible for providing monthly metrics reporting to CSC management across all contracts.
• Engaged other Lines of Service managers to assist in ensuring Exchange related work was performed (Networking teams, Firewall Teams, Security Teams, etc.)

Confidential, Fairfax, VA

Senior Systems Engineer

Responsibilities:

• Responsible for planning, testing and implementation of a system wide upgrade from Exchange 2007 to Exchange 2010
• Migrated Active Directory environment to Windows Server 2008 and a full upgrade with DR solution to Exchange 2007.
• Lead on building and migrating Blackberry Enterprise Server environment.
• Migrated Symantec Enterprise Vault from version 8 to version 10 to support Exchange 2010.
• Responsible for administration of Exchange 2007/2010, Blackberry Enterprise Server, Symantec Enterprise Vault, and Cisco IronPort anti-spam appliances.
• Responsible for ensuring proper security hardening is performed in accordance with DISA regulations and provide auditing expertise to DISA security scans.

Senior Systems Engineer

Responsibilities:

• Responsible for administration of over 160 Exchange 2003 servers geographically dispersed across the US, housing over 70,000 users.
• Assisted in troubleshooting mail flow and connectivity between Headquarters Data Centers and remote Chapter/BIO sites.
• Responsible for monitoring and troubleshooting 7 Blackberry Enterprise Servers supporting over 2000 Blackberry end users.
• Implementation of IronPort Spam Firewall to replace the existing firewall.
• Assisted VMware Engineers to virtualize most of the Exchange 2003 environment.

Confidential, Falls Church, VA

Systems Engineer/Exchange Administrator

Responsibilities:

• Responsible for administration of an Exchange 2003 geographically dispersed environment of over 1500 users and 4000 mailboxes.
• Responsible for monitoring Exchange 2003 backups, and provide troubleshooting as needed.
• Responsible for ensuring server hardening in accordance to DISA, and provide auditing results as requested.
• Monitored and managed inbound email traffic for Spam messages on Barracuda 400 spam firewalls.
• Managed user mailbox sizes and quotas via Symantec Enterprise Vault, as well as performed network scans for disparate PST files, and migrated them to the Vault.
• Administration of Blackberry Enterprise Servers and device troubleshooting for over 500 Blackberry users.

Confidential, Falls Church, VA

Help Desk Team Lead

Responsibilities:

• Supervised five help desk technicians and assist with difficult technical support problems encountered on a day to day basis.
• Composed basic training materials and Standard Operating Procedures for new employees of the Help Desk as well as revising Standard Operating Procedures as needed
• Successfully implemented ticket monitoring system for all groups within the technical support groups.
• Provide Technical Support to end users both over the phone and in the field, by troubleshooting problems, and creating solutions to the problems to meet the end user’s needs.
• Coordinated the installation of hardware and software based on needs of the Network.
• Create/Modify/Delete user accounts on Windows NT/2002/2003 Servers based on the requests of supported organizations on the network.
• Assisted in testing and implementing end user workstations for Windows 2000 Network Migration.
• Generated Customer Satisfaction Reports based on Technical Support services given to Government.