OBJECTIVE:

Seeking a position in the Information Technology field where my expertise and knowledge will be utilized to enhance the company's future.

SUMMARY:

• Fifteen plus years of experience in Information Security, PC and Laptop repair and installation, Technical Support, Network Administration (LAN/WAN), Video Teleconference setup, Software Installation and Instruction, Backup and Contingency planning, Equipment Procurement, Inventory and Budgeting, Data analysis, Network/and PC security.
• Proficient with MS Office, Server 2000/2003/2008/2012 , Active Directory, Windows XP\Vista\7 \8 and various software.

WORK EXPERIENCE:

Cyber Operations Security Analyst

Confidential

Responsibilities:

• Utilized Symantec Endpoint protection to scan computers and servers for virus activity.
• Reviewed SEP security logs to investigate virus threats.
• Performed SEP antivirus updates daily to ensure proper system coverage.
• Monitors, verifies and tracks the level of enterprise security according to DON and DOD security policy and guidelines.
• Detects and contains all intrusion attempts and attempts at unauthorized access to DON information systems.
• Ensures the proper logging, management and reporting of all security events and exceptions.
• Performs initial investigation on any suspicious activity and reports the potential events to the Watch Operations and/or Computer Incident Response Team.
• Monitors all incoming email IA alerts, performs initial investigation on any suspicious activity and reports it to Watch Officer.
• Ensures all tools and sensors are available and operational.
• Reviews security websites for potential threats.
• Manages and monitors all Remedy ticket queues both classified and unclassified.
• Investigates all rogues, cross domains, viruses and intrusion attempts detected on the network in accordance with the approved Procedures.
• Utilizes the following tools to ensure network security; SEP, SSIM, IPS, HBSS, BrightMail, Response Console, DHCP Tool and Proxy searches.
• Generate a daily passdown report on the status of the network and ongoing incidents.
• Scans network drives for virus detection and archives functional mailboxes.
• Provides information input in order to expedite the processing of GDAs.
• Assists in training new Cyber Operations Security Analysts.

Enterprise Network Monitor

Confidential

Responsibilities:

• Provides incident, problem and change management for the Confidential and Confidential Intranet ( Confidential ) Enterprise network.
• Provides Tier Three helpdesk support by remote monitoring of various servers (DC, PC, PS, BES, Exchange, Virtual, Anti - Virus, etc) and systems to identify and react to performance issues.
• Solves technical problems on assigned hardware and software platform(s)/application(s) following standard protocols.
• Works within strict time scales and elevates incidents within defined time windows.
• Identifies incident trends in order to elevate incidents in accordance with standard protocols.
• Responds to customer relations problems promptly and appropriately, escalates issues according to established procedures to maintain a high level of customer satisfaction
• Gathers relevant information systematically to troubleshoot and resolve all routine problems and some moderately complex problems.
• Applies basic project management skills.

Information Technology Specialist

Confidential

Responsibilities:

• Liaison with Confidential for all stateside and international Mobile communication devices.
• Issued and trained customers on Mobile communication devices, CAC (Common Access Card) Readers, Bluetooth CAC Readers, external Hard Drives and software.
• Troubleshot customer’s technical issues with Mobile communication and PC devices.
• Utilized databases to maintain inventory of all Mobile communication devices, external hard drives, CAC Readers, and Blackberry Bluetooth CAC Readers.
• Set up Local Presentations and Video Teleconferences for customers.
• Assisted Telecommunications Lead with phone line installations.
• Assisted with the removal and installation of computer equipment.
• Provided submission of Move-Add-Change requests.
• Collected, analyzed and validated statistics on telecommunication equipment.
• Developed standard operating procedures for the Telecommunications Department.
• Uses Remedy Ticket Tracking Software to track trouble tickets.

Assistant Customer Technical Representative

Confidential

Responsibilities:

• Processed and tracks Confidential equipment Move, Add, Change (MAC) requests.
• Managed Confidential Classified and Unclassified file share accounts and security.
• Performed site visits to evaluate and interpret Confidential requirements.
• Identified and researches legacy application issues.
• Provided technical support and training to Flagg Staff, VIPs and all other users.
• Processed Confidential computer equipment orders.
• Coordinated plans and executes technical-refresh of all computer equipment.
• Manages inventory and asset reconciliation.
• Maintained User Profiles and submits Buildouts for new users in Confidential NET database.
• Utilized Active Directory to research user, pc and security group issues.
• Consults ISF Tools to research, maintain and acquire applications software programs.
• Reviewed and approved equipment orders in eMarketplace.

Computer Customer Service Representative

Confidential

Responsibilities:

• Used Remedy Ticket Tracking Software to track trouble tickets.
• Corrected and installed software issues remotely using Netmeeting and Tivoli Remote Software.
• Configured, assembled, installed, upgraded, troubleshot and repaired hardware, software, printer and peripheral equipment.
• Trained users on use of new hardware and software.

Desktop Support Technician

Confidential

Responsibilities:

• Upgraded, modified, replaced, installed, configured, maintained and troubleshot hardware, software, printers and peripheral equipment.
• Provided help desk support and orientation for approximately 250 users.
• Provided diagnosis and solutions for various software and hardware discrepancies.

Data Analyst/ Help Desk Technician

Confidential

Responsibilities:

• Installed classified and unclassified computer seat orders in support of the Confidential .
• Gathered data about existing hardware/software configuration prior to cutover from the legacy network ensuring a seamless transition.
• Validated seat inventory details and migrated information from off-line databases and spreadsheets into Confidential NET database.
• Trained and provided helpdesk support to users on use of new hardware and software.

Customer Service Representative

Confidential

Responsibilities:

• Upgraded, modified, replaced, monitored, operated, configured, assembled, tested, troubleshot, installed and maintained hardware, software, on systems servers, workstations, laptopsprinters, peripheral and network equipment in support of the military Confidential project.
• Provided technical support to customers who needed advice, assistance, and training in using hardware and software systems to approximately 1000 users.
• Installed security updates and performed system backup and recovery procedures.