System Administrator Resume
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SOFTWARE SKILLS:
- VMWare
- VFoglight
- Putty
- Notepad++
- Remedy
- Altris
- PC Anywhere
- Vantive
- Outlook
- Active Directory
- Shavlik
- SCOM
- ZENOSS
- Blackberry Monitoring System
- Blackberry Enterprise Server
- Visio
- Novell
- Cisco Agent
- Symantec anti - virus
- Power shell
EMPLOYMENT HISTORY:
Confidential
System Administrator
Responsibilities:
- Monitor network
- Create tickets for all events in Maximo
- Maintained SQL and Oracle databases
- Administered Windows 2000 and higher
- Managed Tape backups and VMWare backups
- Virtualized servers and maintain environment
- Push patches via Shavlik
- Work with decoders and encoders to transmit video streams
- Travel to onsite locations to swap/repair all equipment
- Network configuration for all devices in environment
- File sharing and data migrations
Confidential
Helpdesk AnalystResponsibilities:
- Monitor network
- Create tickets for network-related issues using Remedy v7.2
- Contact ISP for all offices and work closely with ISP carriers
- Connect to routers and switches to pull log files and run commands
- Direct contact with Verizon
- Handle and setup ACD system for service desk
- Send out alerts and emergency maintenance schedules
- Create and maintain Cisco network diagrams in Visio
- Performed initial troubleshooting on network switches, routers and hubs
- Observed HHS/NOC incident management guidelines
Confidential
System Administrator / Blackberry Administrator / Exchange Administrator
Responsibilities:
- Created Novell Accounts, LAN accounts, distribution lists, resource mailboxes, shared drives, shared calendars, and email accounts on Exchange server
- Handled Blackberry activations, troubleshooting, and policies
- Disabled accounts on Active Directory and Novell systems
- Performed global address list updates
- Handled NDR (Non Deliverable) messages
- Monitored mailbox storage
- Ensured SANS were operational
- Tracked emails within the system
- Granted permissions via power shell scripts and group memberships
- Troubleshot connectivity to Outlook
- Administered Windows 2000 and higher
Confidential
Helpdesk Analyst
Responsibilities:
- Troubleshot Dell, HP hardware, VPN, MS Office, PowerPoint, and Excel
- Created tickets in Remedy via phone calls, email, and voicemail requests
- Created schedules for onsite technicians
- RDP (remote desktop) issue resolution
- Utilized and configured computer software such as: Microsoft Windows, Word, and Office
- Troubleshot the following: cell phones, computers, overhead projectors, TVs, land line phones, and printers
- Demonstrated working knowledge of TCP/IP protocols
- Demonstrated ability to manage multiple priorities and follow through on projects until completion
Confidential
Tier 2 Helpdesk Analyst
Responsibilities:
- Troubleshot hardware and software issues
- Processed emails from customers
- Functioned as technical point of escalation for troubleshooting for Tier I Help Desk Analysts
- Disabled and enabled firewall settings
- Worked on web-based Java applications
- Performed Bluetooth troubleshooting
- Personal PC setup and configuration
- Troubleshot online conferencing software with Java and Flash
- Read DXDIAGS and MSINFOs for IRQ conflicts and other problems
- Activated and set up Blackberries
- Installed printers via remote desktop
- Set up Exchange email accounts
- Performed network-to-network data transfers
Confidential
Desktop Tech
Responsibilities:
- Reimaged computers
- Tested monitors
- Replaced laptop screens
- Reset Novell and Active Directory passwords
- Assembled cables for computers through school buildings
- Performed minor networking and cabling work
- Assigned IP addresses
- Hardware swap outs
- Troubleshot sound and speaker issues
- Replaced faulty network devices
- Configured email setup
- Performed printer support and troubleshooting
- Gained experience building and maintaining a LAN
- Used and configured Microsoft Office products
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