SUMMARY:

Results oriented Network Engineer with 8 years experience. Adept at identifying and designing effective solutions to meet the current needs and future expectations of business.

AREAS OF EXPERTISE:

• Network Design
• Network Analysis & Administration
• Technical/User Support
• Directory Tree Design
• Help Desk Management
• Server/LAN/WAN Optimization
• Systems Application Software
• Hardware/Software Troubleshooting

TECHNICAL PROFILE:

Server Platforms: MS Windows 2003, Windows 2003 SBS/ Windows 2000, Novell Netware 6.5/6.0.

Server Applications: Active Directory, MS Exchange 2003/2000/5.5 , Confidential Mail Security for Exchange, Confidential EndPoint Protection Manager, Confidential Antivirus Corporate 10.0, Confidential Backup Exec 12, BlackBerry Enterprise Server, SharePoint 2003/2007, IIS 6.0/5.0, VERITAS Backup Exec 12.0/11D/10D/9.0/8.0, GFI Mail Essentials, Citrix MetaFrame, What’s Up GoldTerminal Services and HelpSTAR.

Hardware: Servers - Dell PowerEdge, IBM Netservers, HP Compaq Proliant DL360. DL380, 800 Firewall/Routers - WatchGuard, SonicWall TZ, 170,180,190 and 210, NSA 240NetScreen, Netgear and Cisco Linksys.

Tape drives: VXA tape library, LTO 1, LTO2 and DAT72 tape drives; Printers - HP LaserJet 8000 series, 4000, 4150, 2300, HP Color 3600N, Dell All-in-One Laser printers.

Desktop Applications: MS Office 2007, 2003 and 2000, QuickBooks, Adobe CS3, CardScan, Second Copy 7Ghost, Pinnacle DV500.

Web Technology & Networking: HTML, FrontPage 2003/2000, TCP/IP, FTP, HTML, DHTML, PHP, VBScript and JavaScript.

Desktop Platforms: MS Windows Vista/XP/2000/NT and 9X.

Other: Postini, FaxPress.

PROFESSIONAL EXPERIENCE:

NETWORK ENGINEER

Confidential, Vienna, VA

Responsibilities:

• Administrate, support and maintain client networks of up to 25-50 users each.
• Implement infrastructure design for new clients.
• Handle onsite and offsite technical emergencies related to hardware, software, network connectivity issues.
• Consult with and provide recommendations to clients on all areas of network implementation.
• Ensure peak network performance by researching and selecting optimal hardware/software products.
• Provide products and services that respect clients’ budget.

NETWORK ADMINISTRATOR

Confidential, Washington, DC

Responsibilities:

• Installed and maintained full-scale internal network infrastructure serving 40 - 65 users.
• Network Operating Systems: Windows 2000 Server Active Directory, Windows 2003 and Netware 6.5 console one.
• Network Applications: Exchange Server 5.5, Exchange 2000, Exchange 2003, Citrix Meta Frame, IIS 5.0, Backup Exec 9, WebJet Admin, What’s UP Gold, Norton Anti-Virus 9.0 Corporate Edition, GFI Mail Security and Mail Essentials.
• Hardware: Dell PowerEdge 2300, Compaq Proliant DL360. DL380, 800, 3COM 7290 Access Point, SonicWall Pro 200, 3Com 3300 stack, Dell Latitude D600, ThinkPad R51 Laptop, ThinkCentre M51 workstation, HP Compaq dc7100 workstation, Compaq Deskpro and Gateway GP7-500
• Operating Systems: Windows 2000 Professional, Windows XP Professional and Home Editions.
• Applications Support: Microsoft Office 2003 Professional, Adobe Photoshop 6.0, Adobe PageMaker 7.0, Adobe Illustrator 9.0, Adobe Acrobat 5.0 & Quark Xpress 4.1, Confidential Ghost 8.0, Confidential PcAnywhere 11.5, HelpSTAR 8.2, E-Z Audit 5.5, WinZip 9.0, F9 Financial Reporting.

Desktop Support

Confidential, Washington, DC

Responsibilities:

• Provided superior desktop support to 150 users at the U.S. Department of Energy:
• Equipment, software applications, pc troubleshooting, maintenance and training.
• Operating System support: Windows 98 and Windows NT workstation 4.0.

Application Support: IE 5.5, Netscape 4.78, MS Office 2000 Professional, Adobe Photoshop 5.5, Adobe PageMaker 6.5, Adobe Illustrator 8.0 & Adobe Acrobat 4.0, Novell Client.

SYSTEMS/LAN ADMINISTRATOR

Confidential, Linthicum, MD

Responsibilities:

• Installations, configuring, upgrading, maintenance and troubleshooting.
• Servers and networks with DHCP, RAS, WINS.
• Disaster recovery and scheduled back-ups on NT Servers, Print Servers and Exchange Servers.

Hardware: motherboards, memory, IDE & SCSI hard drives; sound card, video card, network card; modem, I/O devices, printers, scanners, video capture cards, digital camera, zip drives, & tape backup.

Operating Systems: Windows 95, Windows 98 & NT Workstation 4.0.

Software: MS Office97, WordPerfect, Adobe Apps, Act 4.0, IE 5.0, Netscape Navigator 4.51 & Norton Anti-Virus.

DESKTOP SUPPORT TECHNICIAN

Confidential, Linthicum, MD

Responsibilities:

• Delivered superior technical solutions to network of 50-60 users.
• Served as first level product support and performed troubleshooting and training for the entire network community.
• Conducted efficient and timely network upgrades.
• Supported Blackberry smart-phones; contact list synchronization, MS-Exchange email service, migration of user data and replacement of failed equipment.
• Expertly resolved all software and hardware issues in the network.

SYSTEMS/ Confidential COORDINATOR

Confidential, Gaithersburg, MD

Responsibilities:

• Successfully upgraded 150 college campus workstations to Confidential compliance.
• Performed system troubleshooting, testing and fixes.

DESKTOP/LAN SUPPORT TECHNICIAN

Confidential, Rockville, MD

Responsibilities:

• Effectively supported clients with equipment, software applications, PC troubleshooting and maintenance.

DESKTOP SUPPORT TECHNICIAN

Confidential, Gaithersburg, MD

Responsibilities:

• Configured and supported PC and Mac computer hardware, software and peripheral devices.
• Provided extensive Microsoft Office support.
• Administered Active Directory user and computer administration.
• Implemented disaster recovery solutions.

COMPUTER TECHNICIAN

Confidential, Rockville, MD

Responsibilities:

• Installed and maintained hardware and software in a multi-platform computer environment.
• Performed detailed system diagnostics, repairs and upgrades.