PROFESSIONAL EXPERIENCE:

Confidential

Lead Infrastructure Engineer

Responsibilities:

• Scrum Master leading teams using Agile manifesto for values and twelve rules driving PBI’s to “DONE DONE” products valued for projects
• Programming languages (Java, Python, SQL)
• Planning full hardware/software migration from MCS servers to VM ESX multi - Cluster with IVR UCCX / UCCE upgrades and scripting
• Planning and implementation Skype for business roll out across all corporate enterprise users
• Prepared, Planed, Ordered, Implemented, Supported, and enhanced performance for 2 complete clusters (Supports 10,000 Cisco phones each) consisting of 16 Cisco MCS 7845-I3 servers each, along with full complements such as:
• Media resources (PVDM's, Transcoders, Exct)
• T3/SIP (Ordering/Test and turn UP), then operation handover.
• VGD's replaced by Cisco CUBE
• Switches (Access/core)
• Gateways (3945, 4431/4451)
• HA (High availability/Failover) annual testing and certification for 8 clusters cross multi data-centers.
• Full eFax centralized gateway/gatekeepers upgrade and increased capacity for future growth.
• Test and validation for new tools such as UCDT (Unified Communications Deployment Tools ) tool to automate full site configuration in CUCM and Unity
• Full Migration from Cisco Microsoft platform to Cisco appliance for IVR to 8.x, 9.x, Planning 10.x version
• Implemented Hardware refresh and OS/IOS updates to certified standards Confidential data-centers and site branches as a lead engineer for varies projects with security measures.
• Design technical, implementation and validation services for all Voice systems and Voice Architecture for Network Infrastructure technologies for 60,000+ Cisco Phones.
• Led several North America wide projects enhancing resiliency and performance for 8 full 16 sever CUCM clusters and standardized implementations and roll out.
• Responsibilities encompass Voice over IP (VoIP) solutions. Robust knowledge in technology areas such as Cisco Unified Communications (6.x, 7.x, 8.x, 9.x, 10.x), Video and Transport technologies (SIP- ACME Packet (Oracle), IP, Network Appliance, IP Network, Switched Voice, etc.)
• Provides Tier IV Operations incident support.
• Interface directly with external and internal customers; network architecture, service management, engineering and operations teams.

Confidential

Sr. Network Engineer L4

Responsibilities:

• Operational supporting the Proctor and Gamble Global network infrastructure, as a part of the critical Response Team (CRT) dealt with network outages in a timely, effective & efficient manner.
• Pre-sales and post-sales support for medium and large enterprises for RFQ and SAWO for multi-million projects.
• Specialized in CAT.OS & IOS environments handling routing and switching fabrics consisting of (6500, 4500, 3500, 3600, 2600, 3800, 7200, 1231, 1242, 4400, Telepresence) while ensuring maximum customer uptime.
• Used tools: (Netbrain, ehealth, and others)
• Lead the installation and setup of switches, routers & facilitate circuit installs.
• Assists in Procedure and Process improvement task forces Analyzes existing procedures and processes and assists in the design of newly improved upon procedures and processes. Documents all customizations specific to the solution Follows documented Best Practices, Security Guideline, and Standards. Initiates and executes change control processes and requests. Work with various vendors to troubleshoot issues, assess, and coordinate field dispatches Troubleshooting of the following on a daily basis: MPLS, BGP, EIGRP, NAT, Access List, IP, Ethernet, Multicast, VRRP, HSRP, ISDN, Frame Relay, FDDI, OCx

Confidential, Lewis Center, OH

Consultant

Responsibilities:

• Executed diagnosis and analysis of highly complex networking issues for Customers of various sizes.
• Executed analysis of highly complex secure network designs for Advanced Services Data/Voice in single as well as multi-branch scenarios.
• Pre-sales and post-sales support for medium and large enterprises for RFQ and SAWO for multi-million projects.
• Build simulated networks in a test lab environment to resolve highly complex issues and compatibility problems.
• Introduce new and better ways of enhancing productivity.
• Generated standardized project documentation, including detailed test plans for highly complex networks.
• Generated standardized network configurations from Low Level Design (LLD) for highly complex networks with detailed Bill of Materials (BOM) via Cisco Configuration Tools & HP Design Tools)
• Supported pre-sales activities for highly complex networks with VOIP (CUCM 5.x-6.x) and Unified Contact Center Enterprise (UCCE) integrating IVR solutions.
• Presold, planned, staged, installed, tweaked, and supported solutions for Cisco Adaptive Security Appliances (ASA )
• Planned and executed complex network Upgrade and Network Migration activities (Phased/Overlay)
• Led multiple design workshop sessions involving large-scale customer requirements
• Assisted customer with strategy and deployment of highly complex tools and related Network Management Systems (Advanced Wireless)
• Troubleshooting and resolving highly complex customer network problems incorporating a broad range of technologies.
• Acted as a focal point for complicated network issue resolution and optimization (Advanced Unified Lifecycle IPC using PPDIOO cycles, Technical project manager for larger projects).

Confidential, Dublin, OH

Service Engineer

Responsibilities:

• Managed multi-vendor engineering teams and support staff in upgrade and migration projects.
• Design LAN/WAN, enhanced capacity planning, and network preparedness.
• Created design plans for upgrading and new networks (Local Schools, Hospitals).
• Configure, Install and Maintain Cisco IP telephony solutions (CME/CUE, CCM 3.x-4.x) along with wireless solutions (1242/1130 AP, and Wireless LAN Controllers 2006/4402/4404 )
• Interfaced with customers covering pre-sales and post-sales support including creation of Bill-of-Materials (BOM).
• Created templates for numerous deliverable services and wireless engagements.
• Troubleshooting MPLS and Frame Relay WAN, LAN and Cisco Call Manager issues.
• Team-lead of local System & Field engineers (team building, communications and performance assessments)
• Deployed secure solution using Cisco ASA 5510 & 5540

Confidential, Lansing, MI

Technical Support Engineer

Responsibilities:

• Infrastructure WAN network Architecture Support for operational and net new facilities across North America.
• Supporting Ford Motor Company “Cisco Call Managers 3.3v clusters for 1500 initial rollout with a peak of 50000 plus phones”. IP Telephones ( )
• IPCC Enterprise for Ford (300+ call centers centralization and migration Planning/Design/Implementation, and Operational support)
• Manage help-desk technical support for North America, up to and including off-hours on-call support.
• Configure, Installation, and maintain Cisco Routers and Switches (Roters /Switches ).
• System Management tools Unix OS (SNMP Based, HPOpenView, and Cisco Works 2000) other (Netcool).
• Network Analyzer used for troubleshooting in reactive as well as proactive modes.
• Change Management responsible for monitoring/supporting a 7x24x365 Global Customers.
• Problem Management System (Remedy).
• Network Design tools, Platform planning of capacity via WAN/LAN (NetSuite, Visio 2000).
• Provide hardware and network support for customers like (State Of Michigan and Ford Motor Company.
• Network support working with SUN Workstation, XPPro, W2000, (TCP/IP, EIGRP, RTP/UDP/IP), and execute change control requests.
• Tested and validated in software pilot testing projects prior to full deployment (Develop testing plan).
• Analyze/Assess network topology/infrastructure (Ethernet, Frame Relay)

Confidential, Auburn Hills, MI

Senior Network Engineer

Responsibilities:

• Evaluated design requirements, guidelines, and bill of materials generation for Cisco hardware compliant lists.
• Installed & configured Cisco Routers & Switches ( /48, 1751)
• Develop troubleshooting plans for carriers (Sprint / Local Telco) demark determination Confidential remote sites.
• Configure and install Kentrox CSU/DSU SmartData696 for Data channels bandwidth segregation purposes
• Design, Validating, Documenting, and Implementing for security testing on Cisco Wireless 802.11(a-b-g) 1200 AP using Cisco EAP (LEAP) with Cisco ACS 3.1.
• Acquire Enterprise security guidelines and work with Corporate security team to meet and exceed expectation (Cisco safe blueprint, VPN IPsec mandated)
• Performed site Surveys (17 remote sites in North America 100% travel) and certification documentation using protocol analyzer tools like (Airemagnet for Ipaq) and Site Survey Kit from Terawave.
• Gathering and interpreting complex quantitative or qualitative data; Handled a variety of recurring and non-recurring or special assignments; Informed staff activity or unit of developments as required; Made presentations to all levels of management; Developed new and evaluates existing unit or Corporate policies and procedures; Established a course of action to accomplish completion of the job and/or project; Coordinated input from internal/external customers to better understand customer needs and/or perceptions; Kept abreast of current product developments and trends in areas of expertise; Actively identified new areas for learning and took advantage of learning opportunities.
• High level of analytical ability where problems are unusual and difficult; Demonstrated technical and professional skills in job-related area required; Appropriate interpersonal styles and communication methods to work effectively with business partners to meet mutual goals
• Manage site/project documentation, provide status reports, conduct post-mortems, and recommend internal process improvements.

Confidential, Michigan

Infrastructure Operations

Responsibilities:

• Situation Manager handling GM & DOW Global incidents (end-to-end including network integrity security)
• Operation Services Delivery: Technical project lead for GM & Confidential &T WAN Data Transition Project (North America Car-Truck Assembly plants $520M). Web based rollout for project follow-up and feedback.
• Infrastructure LAN/WAN Architecture design for new & operational facilities in North America GM.
• Cisco Wireless LAN planning, testing, and support for Mobile Services (802.11b-g & 802.11a) Portal & Application.
• Manage help desk Tech-support level 2 and 3 for all GM North America including off-hours on call support.
• Special project (4 Building Campus migration from ODS Hub’s to Cisco CAT 5509 switches).
• Configure, Installation, and maintain Cisco Routers and Switches (Roters /Switches ).
• System Management tools Unix OS(SNMP Based, HPOV, Tivoli, and Cisco Works 2000).
• Network Analyzer proactive/reactive (Computer Associates Sniffer Pro 3.x-4.x).
• Change Management responsible for monitoring/supporting a 7x24x365 Global Customers.
• Problem Management System (Vantive, Asset Center, Clarify).
• Network cabling (Single/Dual mode Fiber, Cat 5-6, Serial).
• Network Design tools, Platform capacity planning for WAN/LAN (NetSuite, Visio 2000).
• Provide hardware and network support for Dow, Xerox, BMW, GM, Solutia, and Turner Construction.
• Network support working on a Sun Work Station, W2K, WinNT, WFW 3.11, Win95/98 (BGPv4, OSPF, IGRP, EIGRP, SNA, IPX/SPX, TCP/IP), and Execute change control requests.
• Provide technical support to customers on Microsoft Exchange 5.5/2000, MS Outlook 2000 and MS Mail.
• Hardware and Software upgrades, deployments and installations for Servers, Routers, Switches, PCs and Laptops.
• Tested and participated in software pilot testing projects prior to full deployment.
• Analyze/Assess full network topology/infrastructure (Ethernet, Frame Relay, ATM)