SUMMARY:

• Having 5 years of experience in IT Infrastructure Services and willing to contribute significant investment of my professional experience for the development of the organization standards, to enhance my skillet & to strengthen my knowledge in the vast diversified area of IT.
• Believe in Continuous learning curve and will embrace to accrue the in - depth insights about the various aspects of technologies.
• A Quick Learner, Self-Confident, Team Player, Mentor, Communicator and Interpersonal Skills make me a perfect fit the organization.

TECHNICAL SKILLS:

Skills: VMware ESXi, vSphere 6.0, 5.5Horizon, View &Citrix Confidential 5.6, Citrix XenApp 6, Veeam EndPoint Backup, Symantec Backup, VMware SRM, Vipre Antivirus, Advanced IP Scanner, Quick Books, PRTG Monitoring System, Visual Studio 2015, TFS Server, SOTI MobiControl

Windows: 2003, 2008 & 2012,Azure Infrastructure, Microsoft Office Suite, Dynamic Office 365, TCP/IP, DHCP, SFTP, HTTP, FTP, Routing, Access Point, Switches, Terminal Services, Firewalls, Active Directory, DNS, IIS, Microsoft Azure Services ScreenConnect, LogMeIn, LastPass, Confidential, ServiceNow, Remedy, GRS, SQL Server 2012, Tableau, Putty, Solarwinds

EXPERIENCE:

Confidential

System / Network Engineer

Responsibilities:

• Configured DNS/DHCPUnifi Access points, VPNs, Cisco Switches/Routers, assisted Network Team to ensure there is uninterrupted connectivity during production deployment.
• Used LogMeIn to perform Windows Administration by logging remotely connect to servers to troubleshoot if there are any issues, used to check the health and data capacity of all the servers on a weekly basis and immediately alter if there is any heavy load
• ScreenConnect is a very useful tool to help users to troubleshoot on a Adhoc basis as it is available immediately to any user who is connected to internet, where he just needs to login to a website and click Connect, once connected we used to take the full control of the remote machine/server and used to solve the problem they were facing
• Worked on Confidential - the ticketing system tool where the incidents, change, problem management issues appear and we used to take the ownership accordingly as per the user requirement, sometimes our team lead used to assign various tickets
• Strictly followed ITIL process throughout the service delivery, Migrated Windows 2008 to 2012, maintained Active Directory, DNS &DHCP Services
• Veeam is a great tool we used to take Backups, configured it to send automatic updates on Pass/Fail for each server, Server Alerts through Vipre were configured and continuously monitored and maintained synchronously to work efficiently
• Been to Baltimore Datacenter to work on the SAN boxes to figure out how to upgrade it to the best, finally concluded to use 10GBEthernet ports for faster connectivity
• Used PRTG tool to check the health and any potential threats that exist to the organization network, LastPass tool was used to save all the client’s Servers, Workstations, Devices, etc data through a secure web portal and all the administrators had granted access to that data
• QuickBooks, CCleaner and Advanced IP Scanner were installed and configured on most of the Servers as per the user’s request
• Recommend new updates and changes and system performance tuning and Managing Tasks, Events and Alarms

Confidential, Reston, VA

Systems Engineer

Responsibilities:

• Maintained and Managed VDI Cloud Infrastructure, company’s local SharePoint site, IBCMA Application, Networking Issues, Local Inventory, Installation of Applications on user’s devices using SOTI MobiControl (a local deployment tool), Windows Servers 2012/2008, Printers Setup
• IPv4 configuration on server machines and Hardware & Software Migration of the infrastructure, Deployed the applications onto different registered iOS devices using XCode, registered new devices, configured certificate - identifiers - profiles and created the final package for the release
• Implementation of Shared storage across ESX Hosts to leverage vMotion and svMotion capabilities and auditing virtual environments to make sure all set configurations adhere to the best practices guidelines
• Daily Stand up Meetings and going through agile& scrum methodologies for the setting up the azure environment. Learning PowerShell for automating various tasks
• Applied Windows Operating System Updates & Patches, managing the inventory and configuration changes and adding, removing, or updating user account information to the Active Directory Services
• Worked on VMware Horizon, View VMware Site Recovery Manager - Install, Configure, administer latest versions of Operating Systems as per the requirements and deployed Virtual Machines and use Clones, Snapshots, templates and do health check for VMs and ESX host
• Configuring VMFS based storage in virtual center, virtual networking related security, traffic shaping, load balancing policies, HA/DRS related advanced configuration settings per VMware Best practices
• Trouble shooting issues related to ESX, VC, HA, DRS, Datastore and managing VMware vSphere client, Virtual vCenter Server
• Supported Motorola handheld devices where developers test and use different mobile applications, and we maintain and monitor those mobile devices work efficiently
• Sort complex issues pertaining to hardware and network failure - Monitor both Hardware and Software systems for errors and update them regularly to maintain proper functioning and flow of information
• Creation, Management and Configuration of Virtual Machines, Clone and Templates and customizing guest operating system on Virtual Machines and System Administration-Managing Users, Groups, Roles and Access Permissions
• Updated Virtual Machine Templates in our VM farm.
• Used VMware vSphere for that, debug different applications and software and ensuring that work efficiently

Confidential, Austin, TX

Systems Engineer

Responsibilities:

• Administrate the Windows server hardware and the virtualization infrastructure, and potentially storage environment
• Plan, coordinate and implement changes by following the IT change process
• Deliver the compute as a service to the customers, and make sure to meet Confidential
• Join meetings to participate and lead some particular technical area related projects and operations, and to be the escalation point of that particular area
• Challenge and optimize any of the existing technology or process to continuously improve the capability of the team and self
• Keep things communicated and documented in good order
• Complete configuration, installation and support of server hardware and OS in a Microsoft Windows environment.
• Support switches and router environment
• Support printer environment including all aspects of server administration with multiple print servers
• Support and manage all aspects of Networks. Provide technical support for software application developers, database administrators, and other support staff.

Confidential, Milwaukee, WI

Desktop Support Technician

Responsibilities:

• Worked on data analytics projects while pursuing Masters where XLminer, Tableau and Spotfire technologies were used to predict data analysis
• Worked on SQL management studio for a Datawarehouse project and on Data Mining project
• Helped team to supervise exams that are conducted in Law school using a tool called Soft-test and used to maintain audio video conference equipment and helped in arranging speaker, audio video setup for any events that are organized
• Assigned local security policies on member servers and standalone servers using RDP and managed, monitored ActiveDirectory services and group policies (GPO)
• Assigning folder permissions to the users by gathering approval from the group owners and efficiently created and managed various Groups (Domain Local and Global Security)
• Raised tickets for any issues discovered during validation and categorization of server in terms of complexity and effort required to complete the primary system access tasks
• Creating documents and maintenance of inventory of the technology equipment Monitoring alerts on windows servers and applications that are used for the exams, also had to troubleshoot printer issues

Confidential

Systems Engineer

Responsibilities:

• Experienced in VMware ESX/ESXi 5.x, Windows 2003/2008/2012 Server Administration, vSphere Client 5.0, P2V Converter
• Extensive experience in managing, designing and implementation of enterprise wide Virtualization Projects using Citrix XenApp 6 Citrix Confidential 5.6 VMware and Microsoft products
• Worked on Citrix and vCenter 5.0 server for managing multiple ESX servers
• Performance Monitoring for Servers, maintaining and building Citrix Farm Solutions and VMs on vSphere 5.0 & vMotion and Storage vMotion
• Designing, Implementing and Troubleshooting any issues related to VMware Distributed Resource Scheduling (DRS), Resource Pools, VMware High Availability (HA), Enhanced vMotion (EVC), Storage vMotion, ESX Host Profiles, vNetwork Distributed Switch (vDS) and VMware Fault Tolerance (FT)
• Maintaining &monitoring different Servers, Networks and Virtual Machines
• Adding users to Admin Groups, granting the access to various servers and tools
• Windows Troubleshooting such as RDP, Remote Assistance, Web Counseling& granting access to Citrix Connectivity using Xen Desktop Technology
• Incident Review, Categorizing, Prioritization, Resolving and Escalation procedures are strictly followed within agreed SLAs
• Automated many tasks and services using PowerShell and support was provided as per the ITIL - Incident Management standards
• Desktop Transformation Program (DTP) was the Major Project handled by our team, within the infrastructure around15,000 Virtual Machines weremigrated to Windows 7 OS thus accumulating all the customers under single platform named as UBSPROD (Production environment within the Confidential Network)
• Installing various applications on the Virtual Machines and ensuring that they are working successfully without errors
• Active Directory and DNS services are installed on each server
• Windows Server 2008 was used to under hood all the Citrix connections for the users from different regions
• Rendered Services to Asia Pacific, South America, Australia, E & Middle East Asia and USA regions, hence delivered services globally
• Confidential 5 rollout for 600+ thin clients (WYSE) with multi-monitor support using ICA, HDX via Provisioning Services image pool, also designed and implemented Citrix Confidential 5 environment in support of 800+ users.
• Provide Remote support and administration on network for internal and external clients using tools like Microsoft remote connection using VMware and Citrix
• Provided the backup and recovery of the files and data, worked on Windows Firewall, Terminal server, troubleshooting the computer related problems
• Created the user accounts and profiles, assigned permissions using Active Directory, a directory service which contains information of all user accounts and which optimizes the network traffic
• Investigated new technologies, software, patches, and security packages, which will improve system performance and systems administration procedures.
• Upgrading or degrading the machine based on the requirement Server Setup and deployment and Windows Active Directory Support.