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Network Operations Center Support Coordinator Resume

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Phoenix, AZ

SUMMARY:

  • Over 19 years experience in Data Centers including Linux, UNIX, Mainframe, Windows and other operating systems for corporations and contract companies.
  • Knowledge and experience in multiple programming languages to support productionsystems across a broad range of applications.
  • Self - starter able to bring insight from past experience.

AREAS OF TECHNICAL EXPERTISE INCLUDE:

  • Linux Administration
  • Visual Basic
  • DBA
  • Java/Script Programming
  • Disaster Recovery
  • Tape Management
  • MYSQL Programming
  • Oracle
  • Shell Scripting
  • Virtual Servers
  • COBOL Programming language
  • RHEL Server Systems
  • C ++ Programming
  • Big Brother - Unix network monitoring system
  • RSA Security Management
  • RPG Programming
  • Cisco CCNA
  • Centos

WORK EXPERIENCE:

Confidential

Network Operations Center Support Coordinator, Phoenix, AZ

Responsibilities:

  • Customer service - assisting internal customers with technical issues.
  • Linux Administration - Monitoring jobs.
  • Shell Scripting
  • ServiceNow - Create, troubleshooting and TSIM or IRS “ contracts” tickets
  • Confidential - network security software to SSH servers using Linux.
  • Icinga - troubleshoot errors and warnings, monitoring and patching.
  • Secure Transport - gateway for securing, managing, and tracking file flows
  • Microsoft applications
  • Sentinel - software to search errors in failed jobs.
  • Webx - Used for Incident Management Call for critical errors.
  • Netproassur - search failed hops in server or stuck jobs
  • Secure Transport (ST) - Troubleshoot failed files, put info in ticket and send to level 2.
  • Confidential - shows critical errors such as hardware, memory, cpu etc.…
  • Documentation on turnover, tickets and when creating for database.

Confidential

Network Technician, Chandler, AZ

Responsibilities:

  • Install/Uninstall Hardware- put servers, routers and switches in racks
  • Hostname/network labeling- attach label names to servers
  • Multi-mode and single mode fiber- use different types of fiber mostly multi-mode
  • Install Cat 6 cables/fiber- install cable and fiber wires, ILO configuration
  • Link Runner Cable testing- use to test and see if cables or fiber connection is valid
  • Service now ticket database- use service now to assign tickets and complete tasks
  • Power Cable install- install power cables in Confidential
  • Tracer software- Used tracer to verify fiber connection
  • Inventory- keep track of inventory in warehouse
  • Shipping/receiving- keep track of incoming and outgoing supplies
  • Patch Panels/Fiber Cassettes- hooked cable/fiber to connect to routers through patch panels

Confidential

Network Technician, Phoenix, AZ

Responsibilities:

  • Hardware Inventory- took count of all hardware we had in stock
  • Install/Uninstall Hardware-put servers, routers and switches in racks
  • Hostname/network labeling-attach label names to servers
  • Console-logged into console to configure hardware
  • Install Cat 6 cables/fiber-install cable and fiber wires ILO configuration
  • Minimal Supervision-able to work alone weeks Confidential a time
  • Power Cable install- install power cables in Confidential
  • Ethernet cabling

Confidential

Service Desk Analyst, Chandler, AZ

Responsibilities:

  • Outage Control- took outage calls and updated incident hourly/conference calls
  • Obtained T1 Security Clearance
  • Customer Service-able to assist customers troubleshooting
  • Windows 7- operating system we worked with
  • Remedy Ticket System-created tickets and assigned to appropriate person
  • Encryption RSA- security admin with RSA Token
  • Network Support- provided support with
  • Active Directory- reset passwords, disable accounts.
  • UAM - Created and Maintained user accounts through Enforce (EID, EABM, etc.)
  • Virtual Servers

Confidential, Phoenix, AZ

RSA Systems Administrator

Responsibilities:

  • Active Directory Administration
  • TIMS Ticketing Service
  • Change Management
  • Risk Management
  • Customer Service
  • Disaster Recovery
  • Set up racks, switches and routers in NOC
  • Lay wire/cable in NOC
  • Wireless troubleshooting
  • Monitor Network- Big Brother
  • Remote Desktop

Confidential

Technical Support, Mesa, AZ

Responsibilities:

  • Customer Service
  • Technical Support for cable phone and wireless
  • Troubleshoot Connections- troubleshoot the NID to see where error is
  • Routers- troubleshoot routers
  • Modems- see if connection was valid from modem
  • Password resets
  • RSAToken administration
  • Run Production jobs AS400 (mainframe)
  • Tape Management AS400- tape rotation daily on OS390
  • DOS
  • SAP Jobs Monitoring
  • AS 400 (iSeries) operations support- support mainframe issues
  • Big Brother Monitoring - Unix network monitoring system
  • Multi-Tasking- many jobs Confidential once
  • Administrative Help desk support- assisted users with questions
  • MS office 2003 2007 experience.
  • Maintained and administered Lotus notes 7.5 email
  • Help desk technical support
  • Active directory - username and password resets
  • Altiris Ticket System

Confidential, Coral Springs, FL

Credit Card Terminal support

Responsibilities:

  • System support analyst
  • FTP file transfers- send patches through FTP
  • Outbound Customer Service
  • Hypercom Terminals- used for credit cards
  • Omni 3750 Terminals-used for credit cards
  • Windows 98, XP Troubleshoot
  • Remote Desktop-logged in to computer to troubleshoot
  • Creation and maintenance of system documentations
  • Meet SLA requirements

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