SUMMARY:

• Over 19 years experience in Data Centers including Linux, UNIX, Mainframe, Windows and other operating systems for corporations and contract companies.
• Knowledge and experience in multiple programming languages to support productionsystems across a broad range of applications.
• Self - starter able to bring insight from past experience.

AREAS OF TECHNICAL EXPERTISE INCLUDE:

• Linux Administration
• Visual Basic
• DBA
• Java/Script Programming
• Disaster Recovery
• Tape Management
• MYSQL Programming
• Oracle
• Shell Scripting
• Virtual Servers
• COBOL Programming language
• RHEL Server Systems
• C ++ Programming
• Big Brother - Unix network monitoring system
• RSA Security Management
• RPG Programming
• Cisco CCNA
• Centos

WORK EXPERIENCE:

Confidential

Network Operations Center Support Coordinator, Phoenix, AZ

Responsibilities:

• Customer service - assisting internal customers with technical issues.
• Linux Administration - Monitoring jobs.
• Shell Scripting
• ServiceNow - Create, troubleshooting and TSIM or IRS “ contracts” tickets
• Confidential - network security software to SSH servers using Linux.
• Icinga - troubleshoot errors and warnings, monitoring and patching.
• Secure Transport - gateway for securing, managing, and tracking file flows
• Microsoft applications
• Sentinel - software to search errors in failed jobs.
• Webx - Used for Incident Management Call for critical errors.
• Netproassur - search failed hops in server or stuck jobs
• Secure Transport (ST) - Troubleshoot failed files, put info in ticket and send to level 2.
• Confidential - shows critical errors such as hardware, memory, cpu etc.…
• Documentation on turnover, tickets and when creating for database.

Confidential

Network Technician, Chandler, AZ

Responsibilities:

• Install/Uninstall Hardware- put servers, routers and switches in racks
• Hostname/network labeling- attach label names to servers
• Multi-mode and single mode fiber- use different types of fiber mostly multi-mode
• Install Cat 6 cables/fiber- install cable and fiber wires, ILO configuration
• Link Runner Cable testing- use to test and see if cables or fiber connection is valid
• Service now ticket database- use service now to assign tickets and complete tasks
• Power Cable install- install power cables in Confidential
• Tracer software- Used tracer to verify fiber connection
• Inventory- keep track of inventory in warehouse
• Shipping/receiving- keep track of incoming and outgoing supplies
• Patch Panels/Fiber Cassettes- hooked cable/fiber to connect to routers through patch panels

Confidential

Network Technician, Phoenix, AZ

Responsibilities:

• Hardware Inventory- took count of all hardware we had in stock
• Install/Uninstall Hardware-put servers, routers and switches in racks
• Hostname/network labeling-attach label names to servers
• Console-logged into console to configure hardware
• Install Cat 6 cables/fiber-install cable and fiber wires ILO configuration
• Minimal Supervision-able to work alone weeks Confidential a time
• Power Cable install- install power cables in Confidential
• Ethernet cabling

Confidential

Service Desk Analyst, Chandler, AZ

Responsibilities:

• Outage Control- took outage calls and updated incident hourly/conference calls
• Obtained T1 Security Clearance
• Customer Service-able to assist customers troubleshooting
• Windows 7- operating system we worked with
• Remedy Ticket System-created tickets and assigned to appropriate person
• Encryption RSA- security admin with RSA Token
• Network Support- provided support with
• Active Directory- reset passwords, disable accounts.
• UAM - Created and Maintained user accounts through Enforce (EID, EABM, etc.)
• Virtual Servers

Confidential, Phoenix, AZ

RSA Systems Administrator

Responsibilities:

• Active Directory Administration
• TIMS Ticketing Service
• Change Management
• Risk Management
• Customer Service
• Disaster Recovery
• Set up racks, switches and routers in NOC
• Lay wire/cable in NOC
• Wireless troubleshooting
• Monitor Network- Big Brother
• Remote Desktop

Confidential

Technical Support, Mesa, AZ

Responsibilities:

• Customer Service
• Technical Support for cable phone and wireless
• Troubleshoot Connections- troubleshoot the NID to see where error is
• Routers- troubleshoot routers
• Modems- see if connection was valid from modem
• Password resets
• RSAToken administration
• Run Production jobs AS400 (mainframe)
• Tape Management AS400- tape rotation daily on OS390
• DOS
• SAP Jobs Monitoring
• AS 400 (iSeries) operations support- support mainframe issues
• Big Brother Monitoring - Unix network monitoring system
• Multi-Tasking- many jobs Confidential once
• Administrative Help desk support- assisted users with questions
• MS office 2003 2007 experience.
• Maintained and administered Lotus notes 7.5 email
• Help desk technical support
• Active directory - username and password resets
• Altiris Ticket System

Confidential, Coral Springs, FL

Credit Card Terminal support

Responsibilities:

• System support analyst
• FTP file transfers- send patches through FTP
• Outbound Customer Service
• Hypercom Terminals- used for credit cards
• Omni 3750 Terminals-used for credit cards
• Windows 98, XP Troubleshoot
• Remote Desktop-logged in to computer to troubleshoot
• Creation and maintenance of system documentations
• Meet SLA requirements