Network Operations Center Support Coordinator Resume
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Phoenix, AZ
SUMMARY:
- Over 19 years experience in Data Centers including Linux, UNIX, Mainframe, Windows and other operating systems for corporations and contract companies.
- Knowledge and experience in multiple programming languages to support productionsystems across a broad range of applications.
- Self - starter able to bring insight from past experience.
AREAS OF TECHNICAL EXPERTISE INCLUDE:
- Linux Administration
- Visual Basic
- DBA
- Java/Script Programming
- Disaster Recovery
- Tape Management
- MYSQL Programming
- Oracle
- Shell Scripting
- Virtual Servers
- COBOL Programming language
- RHEL Server Systems
- C ++ Programming
- Big Brother - Unix network monitoring system
- RSA Security Management
- RPG Programming
- Cisco CCNA
- Centos
WORK EXPERIENCE:
Confidential
Network Operations Center Support Coordinator, Phoenix, AZ
Responsibilities:
- Customer service - assisting internal customers with technical issues.
- Linux Administration - Monitoring jobs.
- Shell Scripting
- ServiceNow - Create, troubleshooting and TSIM or IRS “ contracts” tickets
- Confidential - network security software to SSH servers using Linux.
- Icinga - troubleshoot errors and warnings, monitoring and patching.
- Secure Transport - gateway for securing, managing, and tracking file flows
- Microsoft applications
- Sentinel - software to search errors in failed jobs.
- Webx - Used for Incident Management Call for critical errors.
- Netproassur - search failed hops in server or stuck jobs
- Secure Transport (ST) - Troubleshoot failed files, put info in ticket and send to level 2.
- Confidential - shows critical errors such as hardware, memory, cpu etc.…
- Documentation on turnover, tickets and when creating for database.
Confidential
Network Technician, Chandler, AZ
Responsibilities:
- Install/Uninstall Hardware- put servers, routers and switches in racks
- Hostname/network labeling- attach label names to servers
- Multi-mode and single mode fiber- use different types of fiber mostly multi-mode
- Install Cat 6 cables/fiber- install cable and fiber wires, ILO configuration
- Link Runner Cable testing- use to test and see if cables or fiber connection is valid
- Service now ticket database- use service now to assign tickets and complete tasks
- Power Cable install- install power cables in Confidential
- Tracer software- Used tracer to verify fiber connection
- Inventory- keep track of inventory in warehouse
- Shipping/receiving- keep track of incoming and outgoing supplies
- Patch Panels/Fiber Cassettes- hooked cable/fiber to connect to routers through patch panels
Confidential
Network Technician, Phoenix, AZ
Responsibilities:
- Hardware Inventory- took count of all hardware we had in stock
- Install/Uninstall Hardware-put servers, routers and switches in racks
- Hostname/network labeling-attach label names to servers
- Console-logged into console to configure hardware
- Install Cat 6 cables/fiber-install cable and fiber wires ILO configuration
- Minimal Supervision-able to work alone weeks Confidential a time
- Power Cable install- install power cables in Confidential
- Ethernet cabling
Confidential
Service Desk Analyst, Chandler, AZ
Responsibilities:
- Outage Control- took outage calls and updated incident hourly/conference calls
- Obtained T1 Security Clearance
- Customer Service-able to assist customers troubleshooting
- Windows 7- operating system we worked with
- Remedy Ticket System-created tickets and assigned to appropriate person
- Encryption RSA- security admin with RSA Token
- Network Support- provided support with
- Active Directory- reset passwords, disable accounts.
- UAM - Created and Maintained user accounts through Enforce (EID, EABM, etc.)
- Virtual Servers
Confidential, Phoenix, AZ
RSA Systems Administrator
Responsibilities:
- Active Directory Administration
- TIMS Ticketing Service
- Change Management
- Risk Management
- Customer Service
- Disaster Recovery
- Set up racks, switches and routers in NOC
- Lay wire/cable in NOC
- Wireless troubleshooting
- Monitor Network- Big Brother
- Remote Desktop
Confidential
Technical Support, Mesa, AZ
Responsibilities:
- Customer Service
- Technical Support for cable phone and wireless
- Troubleshoot Connections- troubleshoot the NID to see where error is
- Routers- troubleshoot routers
- Modems- see if connection was valid from modem
- Password resets
- RSAToken administration
- Run Production jobs AS400 (mainframe)
- Tape Management AS400- tape rotation daily on OS390
- DOS
- SAP Jobs Monitoring
- AS 400 (iSeries) operations support- support mainframe issues
- Big Brother Monitoring - Unix network monitoring system
- Multi-Tasking- many jobs Confidential once
- Administrative Help desk support- assisted users with questions
- MS office 2003 2007 experience.
- Maintained and administered Lotus notes 7.5 email
- Help desk technical support
- Active directory - username and password resets
- Altiris Ticket System
Confidential, Coral Springs, FL
Credit Card Terminal support
Responsibilities:
- System support analyst
- FTP file transfers- send patches through FTP
- Outbound Customer Service
- Hypercom Terminals- used for credit cards
- Omni 3750 Terminals-used for credit cards
- Windows 98, XP Troubleshoot
- Remote Desktop-logged in to computer to troubleshoot
- Creation and maintenance of system documentations
- Meet SLA requirements