Principal Engineer Resume

SUMMARY:

Principal IT Systems Engineer and team leader with 24 years of computer planning, installation, and troubleshooting experience. Advanced IT degree and multiple certifications. Broad range of interdisciplinary expertise including configuration management, process development, hardware and operating system implementation, software debugging, database administration, programming, documentation, and training.

CORE QUALIFICATIONS:

Extensive experience managing requirements of high - profile, high-expectation customers
Fluent in data security methods, workplace physical security, and security education
Outstanding written and verbal communication skills
Mentor orientation disseminates knowledge throughout the team and promotes collaborative environment
Interdisciplinary skill set ideal for interfacing with different stakeholders inside and outside the organization
Veteran integrator brings lessons-learned from multiple projects and multiple agencies

TECHNICAL APTITUDE:

Email and Internet: Microsoft Exchange, Sendmail Intelligent Inbox, Microsoft IIS

Operating Systems: Active Directory, Microsoft Windows Server, Windows 10 / 8 / 7 / XP

Database Administration: Oracle, Microsoft SQL Server

Enterprise Utilities: Symantec / Veritas Backup Exec, Symantec Endpoint Protection, ActiveRoles Server, GPOAdmin, Doubletake Availability, Systems Insight Manager, VMware / vSphere Virtualization

Collaboration and Design: Microsoft Sharepoint, Sharepoint Designer, PCDocs / DocsOpen

Mobile Connectivity: Blackberry, Android and iPhone Airwatch, Cisco AnyConnect VPN

Helpdesk Tools: Peregrine / HP Service Center, Remedy

Hardware: HP Proliant servers, HP Storageworks, Synology Diskstation, EMC Celera

PROFESSIONAL EXPERIENCE:

Confidential

Principal Engineer

Responsibilities:

Led team of IT service engineers and Provided Level 3 support for 5,500 users in 160 Senate offices as part of Service Level Agreement ( Confidential ) driven environment.
Configured and maintained physical and virtual domain controllers, file stores, email servers, web servers, database servers, and workstations.
Executed multi-layered strategy for data integrity, backups, and emergency preparedness.
Designed intranet project knowledge base, customer service portal, and document management system.
Remotely supported systems in all fifty states using WAN tools, VPN, phone, and email contact.
Developed training and support materials for office system administrators and project staff.
Developed network installation and configuration processes for IT service teams.
Implemented data security measures, remediated security problems, and educated staff on security best practices.
Evaluated new applications and equipment for prospective deployment.
Audited training, support, and design materials provided to Senate by other contractors.

Confidential

Senior Network Administrator and Senior Systems Analyst

Responsibilities:

Trained passport center technicians in network and email administration.
Upgraded infrastructure from legacy systems to Microsoft Windows with Active Directory. Supervised staff of three network administrators in classified environment.
Provided training and escalation support for help desk personnel. Designed workstation and server deployment strategies, maintenance, upgrade, and disaster-recovery procedures.
Maintained servers in maximum-availability project to ensure data integrity and operational security.
Technical lead on Upgrade Team alleviating Confidential threat to State Department Consular Affairs.
Technical lead on Technology Team managing contract-wide integration, configuration, and training issues.
Performed network capacity planning and analysis.
Installed new Windows networks in embassies and consulates worldwide.
Deployed 20 to 200 workstations per site multiple times each year.
Repaired damaged servers and workstations.
Trained embassy staff in network administration and troubleshooting techniques.
Developed training and support materials for end users and embassy technical staff.
Developed network installation and configuration processes for installation teams.
Post-deployment, remotely supported systems worldwide.

Confidential

Technical Trainer / Computer Science Professor / Volunteer Coordinator

Responsibilities:

Taught computer use, maintenance, and procurement to Provincial Delegation of Education staff.
Developed educational materials on use of computers in the classroom, laboratory, and school administration.
Co-authored and supervised the administration of the National Data Processing Examination.
Trained and supervised staff of Cameroonian teachers to form new computer science department.
Taught word processing, spreadsheet accounting, and computer-aided design to technical school students.
Organized community classes to teach computer skills to local business persons.
Maintained communication links on behalf of volunteers, obtained medical services, intervened with government agencies, performed site surveys, and collaborated on project design and grant proposals.

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