SUMMARY:

• Expert in Partnering IT with Telecommunication Network Strategies, Operations and Goals
• 10+ years of project management experience developing and integrating IT and Telecommunication networks for global manufacturers and service providers. Known for exceptional technical proficiency, timely delivery of services and having an astute understanding of business operations as it relates to networking processes.
• Act as a Team Leader/Project Manager in the installation and maintenance of infrastructure of telecommunication systems as directed by clients’ strategic goal. Oversee the design and construction of global wireless, fiber optic and computerized equipment including telephones, voicemail and routing. Responsible for monitoring high - volume network centers, creating wireless and cable networks, setting up user’s laptops/desktops/VoIP systems, update company directories, email addresses and automatic call distributions.
• Deliver exceptional results through effective communication with internal and external teams. Strategic thinker with innovative problem-solving abilities, an outstanding performance record and team work skills. Self-directed, disciplined, flexible, confident and always ready for new projects.

MANAGEMENT AND TECHNICAL ABILITIES:

Proven technical skills includes: Implementation of Global Telephone Network Systems, Ericsson Cellular Mobile Systems (8800), AXC 10 Digital System, Siemens Expression Phone Mail (Rolm) via Procom Plus, Siemens (9006, 4000, 3000) and Call Manager Xpression, Cisco IP Phone 7960G, T-Mobile, Nokia, Verizon and AT&T Systems, VoIP Confidential, Nortel Installation and implementation of telephone network systems, digital phones, IP Phones, audio visual telephones and wireless cell sites. Responsible for voice engineering services.

Hardware: Nortel Wireless Circuit, Data Link Analyzer, DSU & CSU Equipment, Channel Bank (750 & 850)

Software: Access Node Express (ANX), Windows 2000/2003, XP, Vista, Microsoft Products (Word, Excel, telephone systems, PowerPoint, Access, Outlook), Unix, ACD

Terminal Servers and Routers: Cisco Systems (2600, 5500 1700, 1720, 3500, 7500, 3500, 2885)

Network Switches: (PSTN Trucking, Trunk Group, CSM, GSC, MSC, MSS, HLR, SGSN, GGSN, TSU, TDMA, T1, T3, ISDN,, DSL, DS3, DSO, DNS 500, Media Network, Telecom, VoIP).

Switches: Cisco Switches (6500), Siemens HiPATH (4000, 3000, 9600), Manager (E.V.4.0, V.20 Confidential ), DS (250, 500), DNS (500), Lucent 500 (SM, CM, AM Maintenance), PSTN, Global System Mobile, Switch Translation Recent Change, Eriksson Switch, Eriksson RNOC, GSM &TDMA platforms, Cisco VoIP (7960, 7960G), BSC, APC and SPG commands

Configuration of Testing Equipment: (T-Berd, Sidekick, 850 MHz, 1900 MHz, LMU, PH Power wave, Data Link Analyzer, Cisco Analog 186 & 188, Eriksson BTS, TBC Test 1, Hekiman Tester T01, DSX Panel, VoIP, Telephone Adaptors), Implement Templates, TBC Test 1, Line Trunk Maintenance, CM Hardware, SM Hardware, e911 Project, 100.120.ACE, DID Loop Start Line

PROFESSIONAL EXPERIENCE:

Telecom Technician

Confidential, Newtown Square, Pennsylvania

Responsibilities:

• Responsible for providing the design, installation, configuration, distribution, monitoring, and maintenance of IT and telecommunication hardware and software. Performed head-to-head testing with facility engineers.
• Partner with IT and Network teams to insure quality and timely delivery of user services. Evaluate, troubleshoot and resolve fiber optic, VoIP, Confidential, IP, and Co Confidential network issues for global worksites.
• Managed the construction and monitoring of worksites. Identified, diagnosed, troubleshoot and resolved complex wireless network connectivity matters.
• Handle voice mail engineering with Nortel Meredian Confidential networks including move, add and change extensions. Coordinate with the quality assurance and IT teams on issues and outages.

Network Technician/Lead Engineer

Confidential, Frisco, Texas

Responsibilities:

• Managed technical support team. Responsible for the configuration, testing, upgrade and maintenance of Confidential VPN, Confidential, IP Phone, Wireless Access Points, Windows Server 2000/2003 and XP activity services.
• Managed the construction of worksites and implementation of e911 systems, monitored and analyzed call-in traffic.
• Identified, diagnosed, troubleshoot and resolved complex wireless network connectivity matter related to cell sites. Coordinate with the quality assurance and IT teams on issues and outages. Ran wires and cables between internal/external components systems. Test circuits, upgraded equipment and components of malfunctioning wireless communications equipment, used test meters, circuit diagrams, and other hand tools.

Network Installer

Confidential, Houston, Texas

Responsibilities:

• Provided quality technical support in the installation, testing and monitoring of wireless alarm systems, IP Phones, computer equipment, ATM machines, fiber optic wires and cable network.

Data Repair Analyst

Confidential, Horsham, Pennsylvania

Responsibilities:

• Accountable for the timely resolution of all aspects of connectivity problems associated with computer and digital telephone systems, computers, dial-up, DSL services, T1, VoIP services.
• Coordinated network repair and dispatch services, configured user equipment, and determine root-cause of technical problems associated with MCI, Verizon, ATT and Clec Lap network.
• Responsible for moving, adding and changing extensions.

Field Engineer/Network Specialist

Confidential, Lansdowne, Pennsylvania

Responsibilities:

• Responsible for providing the design, installation, configuration, distribution, monitoring, and maintenance of IT and telecommunication hardware and software.
• Ran wires and cables between internal/external components systems.
• Test circuits, upgraded equipment and components of malfunctioning wireless communications equipment, used test meters, circuit diagrams, and other hand tools.
• Performed head-to-head testing with facility engineers.