SUMMARY:

• ITIL V3 Foundation / CCNA Certified Infrastructure Consultant with more than 15 years of experience in creating, improving and implementing operational processes.
• Performed analysis and represented the requirements of business users and stakeholders.
• Identified characteristics, preferences, tasks, security, demand, capacity, technical and support issues.
• Proficient in Server, Network, Active Directory, Group Policy, VOIP, Linux, SCCM, VMware WSUS Power shell Scripting DHCP, DNS, ITSM(BMC, remedy), and Service now.
• Planned, organized, directed, managed and evaluated the operations of information systems to meet changing business needs, ensuring the continued availability of systems supporting the business. Also, IT Disaster Recovery, Facilities/Operations Coordination, Business Continuity, Issue/Resolution Tracking
• Managed 24/7 Operations Support team for IT infrastructure functions and handling the daily operation. Primary decision makers for Factory related IT infrastructure, IT Application Services Releases & deployment projects
• Managing large enterprise systems especially MES (Shop floor) systems with network and business applications.
• Responsible for new enhancements/ deployment, training to the business key users.
• Working with a diverse group of individuals from line staff to the Board of Directors to engage them in the Emergency Management and Business Continuity Principles. Use personal intellectual properties to ensure Business Continuity Disaster Recovery (DR) Awareness and appropriate Emergency Response Training and exercises are performed.
• Experience in project management skills and experience in running large, cross - enterprise initiatives leading both onshore and offshore teams
• Performed firewall design and configuration, incident response, BCP and disaster recovery planning, patch management, systems engineering, capacity planning and server consolidation.
• Experience in Change, Release and Risk Management Processes.
• Managing IT DR & BCP (BS25999) certifications.
• Providing L3 support to Active Directory team and guidance to L2 AD support teams.
• Configuring enterprise-level designs for Active Directory for global initiatives following those through to implementation via collaboration with project and support teams.

PROFESSIONAL EXPERIENCE:

Confidential, Lancaster, PA

Infrastructure Consultant

Responsibilities:

• Responsible for business process development, program management and IT solution concept implementation, validates, documents, maintains business and functional requirements
• Managed 24/7 Operations Support team for IT infrastructure functions and handling the daily operation.
• Improved team efficiency by implementing baseline KPI tracking.
• Ensure facilities are performing annual Threat Assessments and Emergency Drills and Respond to audit findings, if any
• Installing, configuring, hardening, and maintaining Window servers, performing software installations and upgrades to operating systems with Production applications.
• Configuring and managing all VM based Windows servers including hardware/software upgrades and patching of OS and applications.
• Installing Operating System Deployment process from design to deployment and the support tools and technology involved (SCCM, MDT, WDS, PXE, Bootable Media, Task Sequences, MSI and MST files, etc.)
• Configuring and troubleshooting Confidential Network Policy server.
• Configuring, and maintaining physical and virtual infrastructures.
• Written Custom Scripts to help in the Migration and other operational tasks using VB and ADSI.
• Migrated users, groups, group policy from Novel Edirectory to active directory using ADMT tool.
• Experience in migrating 150000+ Active Directory and member servers.
• Experience deploying and managing Confidential WSUS.
• Experience in Migration using Quest Migration Manger Tool for Active Directory.
• Resource scheduling and management: flexibly adapting resource allotment to meet evolving company needs and proactively planning for resource use adaptations for future expectations
• Assist with the development of processes and procedures to improve incident response times, analysis of incident, and overall SOC functions.
• Managed IT project deliverables on-time with less business impacts. Defining & monitoring the operational SLAs, OLAs, metrics & measurement for IT services.
• Build Active Directory infrastructure including DC’s Global catalogs and FSMO roles.
• Deploying and maintain processes for technical management, maintenance execution and release management.
• Trained and educated the Developers and Functional leads to adhere to the new change request management process.
• Experience in promoting and decommissioning Domain Controller.
• ConfInstalling, Configuring, Analysis and Troubleshooting Active Directory 2008 R2,2012 R2 and 2016
• Perform daily SCCM infrastructure and client health monitoring and repair issues
• Perform patch management, application packaging and distribution, and operating system deployment (OSD)
• Installing and Configuration of Active Directory (AD) Attributes, LDAP Queries, PowerShell Scripting to Modify AD Attributes, Group Policy Analysis, GPO Configuration & Item-Level Targeting, Workstation Configurations, Browser Configuration Settings, and working with System Owners to integrate applications with Active Directory.
• Managing and Supporting Windows 2008R2/2012/2012R2/2016 domain administration: (Active Directory Services (ADS), Remote Desktop Services (RDS), Group Policy, Logon Scripts, DHCP, DNS, Printer Management.
• Automated the identity management system using PowerShell and AD Task pad technology.
• Responsible for application level patching and upgrade in compliance with DoD security regulations.
• Maintaining, updates, and troubleshoot workstation images and task sequences within SCCM 1606 Operating System Deployment
• Configuring patch management, scripting/automation, and software packaging and processes leveraging System Center Configuration Management (SCCM).
• Managing and supporting Azure Active directory connect.
• Configuring and Schedule backup for windows servers.
• Managing and providing support to 15000 workstations in production environment
• Support and process customer requests for system and configuration updates.
• Managing and analysis, administration and support of SCCM infrastructure.
• Troubleshoot failed systems management deployments and client health issues
• Perform management and maintenance of the environment to include monitoring and backups.
• Experienced in full Software Development Lifecycle (SDLC) starting from Requirements Analysis, Design, Integration Testing, deployment and support for SCCM.
• Configuring and intergrading MDT tool with SCCM.
• Managing and providing support to 1500 workstations in production environment
• Installation, Configuration and Administration of Virtual Infrastructure using ESX/ESXi, VMware V sphere 4.x, Virtual center 5.X and 6.x Servers.
• Experience in the following tools like MDT, APP-V, Install Shield, Software Repackagers, MSI Tables
• Handled IT fail over testing, load testing, and redundancy checks (Business Continuity Management)
• Supporting Unix/Linux OS installation and patching using satellite.
• Configuration and support of various site systems and end-user related technology hardware and software.
• SEP antivirus implementation and bug fixing with regular updates.

Technologies Used: Active Directory, Windows Server, ADFS, FIM, QMM, WSUS, Forests, GPO, Oracle, SQL Server, Exchange, PowerShell, SCCM, Migration.

Confidential

Support and Deployment Specialist (SCCM & AD)

Responsibilities:

• Coordinates with internal and external service functions, providers and stakeholders to determine priority, manage response and resolution of problems related to IT services, including critical and major incidents.
• Managing large enterprise systems especially MES (Shop floor) systems with network and business applications.
• Administering and Deploying System Center 2012 Configuration Manager
• Installing, Configuring, and Troubleshooting Active Directory 2008 R2 and 2012 R2
• Involved in complete LAN, WAN, Extranet redesign (including IP address planning, designing, installation, pre- configuration of network equipment, testing, and maintenance) in both Campus and Branch networks.
• Installing and supporting SQL Server with cluster node.
• Configuring patch management, scripting/automation, and software packaging and processes leveraging System Center Configuration Management (SCCM).
• Migrated archived mailboxes to O365 using native tools @ Quest Migration tool.
• Designing, Planning and implementing System Center Configuration Manager (SCCM)
• Configuring and intergrading MDT tool with SCCM.
• Create and sustain automated processes for S/W delivery/packaging, operating system deployment, and CM to distribute throughout enterprise SCCM
• Configuring enterprise-level designs for Active Directory for global initiatives following those through to implementation via collaboration with project and support teams.
• Creates application packages and distributes to end-users.
• Verified and Deployed 150 to 200 applications annually.
• Worked with resolving issues related to LDAP and multiple applications.
• Managed Incidents, requests and changes are handled per agreed procedures and service levels, including supporting documentation.
• Purchasing and asset management of IT equipment for entire factory.
• Supporting Unix/Linux OS installation and patching using satellite.
• Linux L3 support for Middle ware application like WebLogic and Tuxedo.
• Implementing and Supporting the Data center operations, (Servers, Network, firewall and WAN).
• Responsible for Managing of Business Application testing, deployment, roll-out & support to end-users.
• Overall responsibility for the delivery of audit compliance in relation to security, data protection, and Financial Management
• Active Directory system administration including: Group Policy, Domain Trusts, DNS, User and Group Management
• Installation and Supporting Windows Server 2008 R2 & 2012 R2
• Supporting Unix/Linux OS installation and patching using satellite.
• Linux L3 support for Middle ware application like WebLogic and Tuxedo
• Managing and providing support to 50000 workstations in production environment in all location.
• Installation, Configuration and Administration of Virtual Infrastructure using ESX/ESXi, VMware V sphere 4.x, Virtual center 5.X and 5.x Servers.
• Remote Support providing to other factories.
• Ability to work under pressure; meet strict deadlines.

Confidential

Support and Deployment Specialist

Responsibilities:

• Analyzed project functioning created task schedules and project action plans. Point person for server problem identification, problem diagnosis, & solution creation. Communications hub for project plan revisions within and across relevant teams to ensure quality project completion within specified time
• Maintaining the complete IT infrastructure functions and handling the daily operation support activities
• Managing large enterprise systems especially MES (Shop floor) systems with network and business applications.
• Installing, Configuring, Analysis and Troubleshooting Active Directory 2008 R2 and 2012 R2
• SCCM client troubleshooting skills on the Windows 7, 8, and 10 platforms.
• In-depth knowledge and understanding of Desktop operating systems methodologies (file system, registry, services, etc.), as well as system tools and remote desktop support.
• Configuring patch management, scripting/automation, and software packaging and processes leveraging System Center Configuration Management (SCCM).
• Designing, Planning and implementing System Center Configuration Manager (SCCM)
• Configuring and intergrading MDT tool with SCCM.
• Installation, Configuration and Administration of Virtual Infrastructure using ESX/ESXi, VMware V sphere 4.x, Virtual center 4.X and 5.x Servers.
• Managing and providing support to 37000 workstations in production environment in location.
• Managing incidents and initiating incident, problem management. (Change ticket for new deployments).
• Creating software packages for workstations
• Supporting Unix/Linux OS installation and patching using satellite.
• Linux L3 support for Middle ware application like WebLogic and Tuxedo.
• Identifies risk, assesses impact and executes mitigation plans.
• Develops, motivates, manages and provides leadership for team members.
• Managed monitoring of environment health and patching using SCCM
• Installation and Supporting Windows Server 2008 R2, &2012 R2
• Working with Local & Global Teams

Confidential

Operational and Maintenance Engineer

Responsibilities:

• Provider enrollment application enrolls the providers into the system which is then approved through the process. All details about the provider are captured, the provider is required to attest the authenticity and submit the relevant documents prior to approval.
• Managing the SDH equipment’s in south India for regular shifts
• Co-ordinate the vendors for installing the transmission equipment are like SDH, FMS & DDF.
• Established connectivity between RSU and MSU via Fiber and E1 links.
• Established logical connectivity between RSU and MSU in STM-16, STM-4 and STM Rings
• Co-ordaining with other operators for establishing POI connectivity for lease line.
• Basic equipment’s integration, MSP & MS- Spring creation.
• Managing and monitoring alerts, incident tickets, and email/phone/irc requests to NOC operations and triage/escalate issues as needed.
• Provisioning and maintaining for point to point leased circuit and internet leased line to Customers.
• Fiber Splicing (Straight Splicing, Branch Splicing, fiber Termination in FMS) and attending Fiber cuts within the given time.
• Hands-on experience in fiber testing once in a month using OTDR and POWER METER test for the entire link.
• Quick reacting and take necessary steps to rectify all sorts of failures.
• Cable Termination from Switching to MDF.
• Customer connectivity survey and executing the project with GIS Measurements