SUMMARY:

• Adept in requirements analysis, installation, configuration, and maintenance of Widows Systems.
• Kept track of work performed through ticketing system, as well as maintained routine maintenance schedules.
• Effectively trained end - users and performed skilled problem resolution.
• Record of achieving maximum system uptime.
• Accurately assess customer needs and specifications both by phone and in person onsite visits.
• Quickly identify problems and issues and provide fast troubleshooting and problem resolution.
• Collaborate with vendors to achieve successful new product implementation.
• Manage technical support, and attain improvement in customer systems' performance.
• On call 24/7 to provide the best customer support possible.

TECHNICAL EXPERTISE:

• TCP/IP, 802.11, SANs, DNS, DHCP
• Proficient in setting up wireless networks using wireless routers, hubs, print servers and access points
• Migrations/Upgrades
• Proficient in installing and configuring Windows Systems
• Proficient in installing 10/100 base t and 1000 base t networking components such as, firewalls,, and cables
• Proficient with upgrading CPU’s, memory, and hard drives in Dell, HP and Compaq workstations and server’s
• Expertise with INTEL based systems
• Proficient in configuring Netopia, Linksys, Netgear, and Sonicwall Firewalls/Routers
• Maintain and research issues with software on customers’ computers
• Proficient with Imaging Servers and Workstations
• Symantec Antivirus Corporate Edition
• Knowledge of Windows SCCM
• Proficient in Upgrading software such as 98, NT, 2000, XP and Windows 7, also Microsoft Office and server products
• Remote Desktop Applications such as: Windows Terminal Server 2000, 2003 and 2008 PCAnywhere, VNC, and Remote Desktop
• Active Directory 2003, 2008 and 2012
• Knowledge of Virtual Technologies such as: VMware and ZenServer

OPERATING SYSTEMS SKILLS:

Desktop: XP, Windows 7, Windows 8,8.1 and Windows 10

Server: Windows Server 2000, 2003 and Windows Server 2008r2, Server 2012r2

Email: Exchange 2000, 2003, 2007 and Exchange 2010 Office 365

PROFESSIONAL EXPERIENCE:

Confidential

Desktop/System Administrator

Responsibilities:

• Windows 2008 and 2012 Server and Active Directory and Group Policy Administration
• Windows 7, Windows 8 and Windows 10 Installation, Configuration and Administration
• IT Support for over 50 clients
• Assisted Third Party Vendors in troubleshooting issues with Software
• Help Desk Support
• MAC support
• Oncall Providing maximum customer uptime
• Office 365 Administration
• Exchange 2010 and 2013 Installation, Configure, and Administration
• Migration from on-premise Exchange to Hosted or Office 365 Exchange
• Office 2010 and 2013 Administration
• VMware Administration using VSphere
• Citrix ZenServer 6.5 - 7.5 Installation, Configuration and Administration
• Sonicwall Installation, Configuration and Administration
• VOIP Administrator Digitel Phone Systems Installation, and Configuration

Confidential

Systems/Desktop Administrator

Responsibilities:

• 2008r2 Server Administrator Active Directory and Group Policy Configuration and Administration
• Maintained Client System Images
• Exchange Server 2007 and 2010 Administration
• MAC Support
• Acronis Backup Configuration and Administration
• Imaging Workstations
• Sonicwall Firewall Installation, Configuration and Administration
• VMware Configuration, and Administration
• Assisted Third Party EMR Vendors in troubleshooting issues with Software
• Office 2010 and 2013 Administration
• Oncall Providing maximum customer uptime

Confidential

Network Administrator

Responsibilities:

• 2012 Server - Active Directory; Group Policy and Administration
• 2012 Server - HyperV Administration
• Exchange Server 2010 Administration
• 2008 Server r2 -Administration
• WSUS Configuration, Installation and Administration for entire Company
• Worked with File Transfer Systems such as FileZilla
• Assisted Third Party Vendors in troubleshooting issues with Software and Hardware
• Backup Exec 2012 - Administration
• ShoreTel VOIP Phone System - Administration
• Printer Installation, Configuration and Administration

Confidential

Senior Network Administrator

Responsibilities:

• Hyper V Installation, Configuration and Administration
• Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, Windows Server 2012
• WSUS
• Exchange 2007 Administration
• Implemented Desktop Authority and Unitrends to improve efficiency of company operations
• Worked with Data Recovery Systems Such as Acronis and Backup Exec
• Worked with file transfer systems such as FileZilla
• Assisted Third Party Vendors in troubleshooting issues with Software and Hardware
• Confidential Blade Center Administration
• Confidential Equal Logics SAN Administration
• Active Directory Configuration and Administration
• Group Policy Configuration and Administration
• Barracuda Spam Filter, Barracuda SSL VPN Installation and Administration
• Shortel VOIP Phone System Administration

Confidential

IT Support Specialist

Responsibilities:

• Made onsite visits per client needs
• Maintained client servers, pc’s, tablets, Ipads Iphones, wired and wireless networks
• Managed Active Directory 2003 and 2008
• Managed Group Policy
• Worked with several networking tools to troubleshoot network slowness issues
• Worked with several network monitoring Applications such as Orion, and N-able to maintain maximum customer uptime
• VMware Administration
• Assisted Third Party EMR Vendors in troubleshooting issues with Software
• Installed servers, pc’s, switches, firewalls, and wireless ap’s and head units
• Wireless Security Configuration such as PEAP, MSCHAP, MSCHAPv2 WPA-PSK
• VPN - site to site or host to host configuration using Confidential
• Maintained 150 user network and multiple 25-100 user networks
• Printer troubleshooting installation and configuration
• PC troubleshooting and configuration
• Worked with several EHR vendors to coordinate installation, configuration of servers
• Installation Configuration, and Maintained SANs
• Routinely on call
• Always available to do whatever the client needed, and whatever was asked of me

Confidential

Field Support Engineer

Responsibilities:

• Made onsite visits per clients’ needs
• Trained users on Microsoft Software
• Maintained Windows 2003 Servers
• Managed Active Directory 2003, Managed Active Directory Group Policy, and Security
• Installed, Configured, Managed BlackBerry Enterprise Server, and Phones
• Setup new users on the BlackBerry Enterprise Server allowing email, calendar, and contact access on BlackBerry phone
• Managed BlackBerry Professional Server
• Migrated from BlackBerry Professional to BlackBerry Enterprise Server
• Wrote Scripts such as logon, drive mapping, security
• Imaged PC’S and Servers
• Installed, Configured, Repaired pc’s, and servers
• Installed, Configured, Maintained Microsoft Exchange Server 2003, 2007
• Installed and maintained SQL 2000 and 2005
• Installed, Configured, Maintained Back Up Exec 10, 11, and 12
• Installed, Configured, Maintained Symantec Antivirus 10, 11, and EndPoint Protection
• Installed, Configured, Maintained TrendMicro Antivirus
• Installed, and Configured PCAnywhere
• Remote Desktop to support customers remotely
• Installed Configured, Maintained, routers, firewalls, and switches
• Maintained parts inventory for clients
• Maintained tools to perform duties as needed
• Always on call
• Maintained routine maintenance schedule
• Performed routine maintenance on all clients’ pc’s per schedule
• Worked with Nuvox on several T1 cut-over’s for customers
• Assisted Third Party Vendors in troubleshooting issues with Software

Environment: Windows Server 2003, Windows Exchange Server 2003, 2007, Windows XP, Windows Vista, Windows7