Senior Systems Programmer - Technical Services Support Resume Downers Grove, IL - Hire IT People

SUMMARY:

IT professional with background in installing, maintaining and troubleshooting software and hardware products across mainframe, midrange and desktop platforms.
Knowledgeable in ITIL, change management, root cause analysis, diagnostics and QA testing.
Creative problem - solver with strong analytical, communication and relationship management skills with ability to multi-task.
Project management accountability including requirements gathering, scheduling, planning, monitoring, testing, performance tuning and documentation.

TECHNICAL SKILLS:

SOFTWARE: CL SuperSession, CA/Dispatch, Omegamon, Omegaview, VPS, CA/Spool, TPX, OPS/MVS

UTILITIES: TSO, ISPF, SDSF, DFSMS, JCL

TICKETING: REMEDY, HP Service Desk

DIAGNOSTIC TOOLS: NetView, NetMaster, Confidential

SECURITY: RACF, ACF2, TopSecret

PROTOCOLS: TCP/IP, SNA, SMTP, FTP

PROFESSIONAL EXPERIENCE:

Confidential, Downers Grove, IL

Senior Systems Programmer - Technical Services Support

Responsibilities:

Provided SMP/E installation and primary support for CA/Dispatch, Confidential /Candle Legacy products Omegamon for MVS, DB2, CICS, MQ, Omegaview and CL/ SuperSession.
Developed standardization of software naming conventions across 16 LPARS, change control and problem management guidelines.
Conducted stand alone and client testing of OEM product upgrades.

Senior Network Systems Programmer

Confidential

Responsibilities:

Saved $55,000 annually in licensing costs by utilizing existing software to transfer client data to Windows server environment.
Saved $10,000 via negotiated volume discount with OEM vendor for customized training.
Installed, customized and supported Sterling Commerce’s Connect:Enterprise, and ASG Outbound MVS products.
Supported client migration to Confidential data center, integrating clients from single owner LPAR to shared environment.
Selected to be part of the system backup Disaster Recovery practice.
Trained both internal team and external clients in SuperSession, Connect:Enterprise and email.
Supported TCP/IP including SMTP, FTP and Telnet.

Confidential, Oak Brook, IL

Communications Systems Programmer

Responsibilities:

Designed and conducted user training for 300 corporate employees.
Key member of project team which established company’s first Help Desk and ticketing system.
Upgraded time-reporting system that improved efficiency by 50%.
Coordinated the merger of ten business units into one corporate data center.

Confidential, Lisle, IL

Technical Service Specialist

Responsibilities:

Confidential, Chicago, IL

Systems Programmer

Responsibilities:

Removed redundant code from Confidential gen statements and decreased runtime by 70%.
Drafted cross-functional project plan for installation of DEFENDER computer access system.
Installed, tested and maintained Confidential and Confidential software products.