Network Operations Analyst Resume Houston, TX - Hire IT People

SUMMARY:

10 years of IT experience in networking telecommunications, and technical support
Proven ability to diagnose, troubleshoot, and resolve technical problems/network connectivity issues.
Implementation and installation of basic wireless networks and correlating topologies.
Outstanding communication skills and team lead abilities
Outstanding analytical and problem - solving abilities
Installing, maintaining, and troubleshooting software, operating systems, updates, and security patches.
Printer support and maintenance
Computer hardware component upgrade and installation as well as peripherals.
SOHO networking and automation skills
Experience with end user support and on-call monitoring

TECHNICAL SKILLS:

Software: Windows XP/Vista/7/8/10 MS Office 2007/2010 MAC OS CISCO Packet Tracer ZABBIX (Monitoring) Remote Desktop WireShark InSSIDer Oracle VM VirtualBox

Networking: LAN/WLAN/WAN Routers/Switches/AP Print Server Enterprise Wireless Mesh SOHO Home Automation Wireless Architecture LTE Methodologies

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

Network Operations Analyst

Responsibilities:

Install, troubleshoot, and execute maintenance of Cisco routers and switches.
Provide 100% remote and over the phone customer support diagnosing/troubleshooting the issues, and effectively resolving those issues in a timely manner.
Provision, coordinate, and deploy wireless mesh kits to site clients’ sites for rig operations.
Enterprise level troubleshooting, upgrading, and configuring of wireless kits.
Daily network monitoring and performance reports; coordinate with Field Operations and service vendors to resolve outages, network bounces, and escalations.
Collaborate with Engineering Department and NOC to perform LTE and Wireless tower and service upgrades and diagnostics. Build and test network and wireless nodes.
Knowledgeable of RF principles and equipment.
Participated in management of network and wireless kits security audits, usage, backup and recovery solutions.

Confidential, Houston, TX

IT Data Technician

Responsibilities:

Install and organize data cable routes and build IT stations for various firms.
Responsible for installation of different devices used by company clientele as it pertains to the job site, as well as IDF/MDF server room maintenance.
Maintain and reference industry standards including ANSI, EIA/TIA, and local
Low Voltage Code. Full concepts of closet and equipment layouts and install closet hardware including:
Backboards, connecting blocks, racks, patch panels and fiber enclosures, and balance video equipment.
Laptop migrations and upgrades; print server setup and CISCO switch installation and maintenance
Renovation and installation projects include- Kyle Field Stadium, Methodist Hospital, TDECU Stadium, Typhoon Texas Waterpark, and Academy Stores.
Removal and demolition of cabling, obsolete equipment and devices.
Keen understanding of wiring Termination points, ladder rack and server building, testing methods, (MACs)moves, adds, and changes- telemetry routes and device installation.
Familiarity with server and router installation, blueprint and schematic layouts, workstation framework and system maintenance.

Confidential, Houston, TX

Network/Field Support Tech

Responsibilities:

PC Tech skills implemented at customers’ premises, router configurations and home device connectivity. Routers included: CISCO/LINKSYS, D-Link, Belkin, Netgear, Asus.
Solid knowledge of RF principles, wireless technologies, and product; not limited to wireless planning, design and deployment processes.
End user support and availability for on-call monitoring and servicing of network related outages and downtime. Interaction with NOC team for Confidential related orders and call resolution.
COMTRAIN certified with skills in network technical support and/or operations- engineering role.
Proficiency in IP networking, CTM setup, AP/BH principles, electronics theory, troubleshooting and restoration of tower sites.
Wireless equipment used: Ubiquiti, Canopy, Mikrotik, Motorola, Transient, JMA

Confidential, Houston, TX

Communications Tech

Responsibilities:

Educated and informed clients on service functionality and features of the product.
Responsible for building and maintaining customers’ home networks, indoor and outdoor cabling, demark locations and devices.
Skilled understanding of Fiber Optics, POTS, DSL, VOIP, LAN/WLAN, outside plant maintenance, and testing methods for optimum network performance.
Assisted MSOC program with time evaluations and study data to better establish guidelines for AT&T Uverse techs.
Trained and developed knowledge of Data Capture Device (DCD) and recording capabilities, as well as field usage and compatibility with other mobile devices.
Aided techs with awareness of job safety protocols and procedures.

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Network Operations Analyst Resume

Houston, TX

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